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KCS Principles | HDI Information Technology Conference 2017
http://www.hdiconference.com/preconference/pre-3-kcs.aspx
The Industry’s Leading Technical Service and Management Conference May 9-12, 2017 Washington, D.C. Register Today. May 9-12, 2017. Washington, D.C. May 9-12, 2017. Washington, D.C. Learning Tracks and Program Committee. Networking and Special Events. Expo Hall Information and Activities. What You Will Learn. How to efficiently create and maintain quality, easy-to-find content in the knowledge base. How to articulate the value of knowledge management practices for your organization. A strategy for sustain...
hdiconference.com
Desktop Support Manager Pre-Conference Workshop | HDI Information Technology Conference 2017
http://www.hdiconference.com/preconference/pre-4-dsm.aspx
The Industry’s Leading Technical Service and Management Conference May 9-12, 2017 Washington, D.C. Register Today. May 9-12, 2017. Washington, D.C. May 9-12, 2017. Washington, D.C. Learning Tracks and Program Committee. Networking and Special Events. Expo Hall Information and Activities. PRE-4: HDI DESKTOP SUPPORT MANAGER. What You Will Learn. Characteristics of an effective desktop support manager. The relationships between IT service management processes. Processes for desktop support. The metrics and ...
hdiconference.com
Conference Tracks | HDI Information Technology Conference 2017
http://www.hdiconference.com/conference/tracks-static.aspx
The Industry’s Leading Technical Service and Management Conference May 9-12, 2017 Washington, D.C. Register Today. May 9-12, 2017. Washington, D.C. May 9-12, 2017. Washington, D.C. Learning Tracks and Program Committee. Networking and Special Events. Expo Hall Information and Activities. CONFERENCE TRACKS and TRACK CHAIRS. Help Center Manager, Alston and Bird LLP. President, Business Solutions Training Inc. The Executive Stakeholder Perspective. The sessions in this track deliver strategic guidance for m...
hdiconference.com
Support Center Manager Pre-conference Workshop | HDI Information Technology Conference 2017
http://www.hdiconference.com/preconference/pre-2-scm.aspx
The Industry’s Leading Technical Service and Management Conference May 9-12, 2017 Washington, D.C. Register Today. May 9-12, 2017. Washington, D.C. May 9-12, 2017. Washington, D.C. Learning Tracks and Program Committee. Networking and Special Events. Expo Hall Information and Activities. PRE-2: HDI SUPPORT CENTER MANAGER. What You Will Learn. The characteristics of an effective support center manager. The relationships between IT service management processes. The value of outsourcing. Experienced technic...
hdiconference.com
HDI IT Conference Networking | HDI Information Technology Conference 2017
http://www.hdiconference.com/conference/networking.aspx
The Industry’s Leading Technical Service and Management Conference May 9-12, 2017 Washington, D.C. Register Today. May 9-12, 2017. Washington, D.C. May 9-12, 2017. Washington, D.C. Learning Tracks and Program Committee. Networking and Special Events. Expo Hall Information and Activities. NETWORKING and SPECIAL EVENTS. Tuesday, May 9, 4:00 pm 5:00 pm. Tuesday, May 9, 5:00 pm 7:30 pm. Networking Reception and Special Prize Giveaway. Wednesday, May 10, 5:30 pm 8:00 pm. Thursday, May 11, 3:30 pm 3:50 pm.
hdiconference.com
HDI Problem Management Professional | HDI Information Technology Conference 2017
http://www.hdiconference.com/preconference/pre-6-pmp.aspx
The Industry’s Leading Technical Service and Management Conference May 9-12, 2017 Washington, D.C. Register Today. May 9-12, 2017. Washington, D.C. May 9-12, 2017. Washington, D.C. Learning Tracks and Program Committee. Networking and Special Events. Expo Hall Information and Activities. PRE-6: HDI PROBLEM MANAGEMENT PROFESSIONAL. What You Will Learn. The roles of a Problem Management Professional;. A method for prioritizing and categorizing problems;. Keys to success as a Problem Management Professional.
hdiconference.com
HDI Conference Session Handouts | HDI Information Technology Conference 2017
http://www.hdiconference.com/handouts.aspx
The Industry’s Leading Technical Service and Management Conference May 9-12, 2017 Washington, D.C. Register Today. May 9-12, 2017. Washington, D.C. May 9-12, 2017. Washington, D.C. Learning Tracks and Program Committee. Networking and Special Events. Expo Hall Information and Activities. Prior to and after attending the conference, you can download the handouts for sessions and sponsors. Tower and Small Cell Summit. IT Services and Support.
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