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Futurelab | We make customer-centricity happen … profitably!

We help our clients profitably manage and improve their customer's experience, develop compelling new value propositions and organise their business and culture in a customer-centric way.

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Futurelab | We make customer-centricity happen … profitably! | futurelab.net Reviews

https://futurelab.net

We help our clients profitably manage and improve their customer's experience, develop compelling new value propositions and organise their business and culture in a customer-centric way.

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germany.futurelab.net germany.futurelab.net

Futurelab Deutschland |

Skip to main content. Melden Sie sich zu unserem Newsletter an. We make customer-centricity happen profitably! Der stationäre Handel erlebt eine Revolution. Der Erfolgsfaktor Nummer 1 im Handel heißt Customer Experience. Von uns erhalten Sie die Daten, die das eindeutig belegen. Shop für Shop. Testen Sie hier Ihre POS Überlebensfitness. Konzept und Implementierung von profitablen Customer Experience Standards. Einführung von Customer Centricity in allen wichtigen Unternehmensbereichen.

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1

Marketing & Strategy Innovation blog | Futurelab

https://www.futurelab.net/blog

Skip to main content. Subscribe to our newsletter. We make customer-centricity happen profitably! B2B Products and Services. Marketing and Strategy Innovation blog. August 20, 2016. A ‘Fresh’ Look At Customer Retention and Loyalty (Part I). August 19, 2016. CX Journey Musings: Customer Experience is the Next. We've all heard it. What gives? August 18, 2016. Does Selling Services Create Value for a Product Firm? August 12, 2016. Reciprocity Power: A Study That May Shock You. July 17, 2016. July 14, 2016.

2

How Technology Has Changed Childhood – Ten Stats | Futurelab

https://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/how_technology_has_changed_chi.html

Skip to main content. Subscribe to our newsletter. We make customer-centricity happen profitably! B2B Products and Services. How Technology Has Changed Childhood Ten Stats. May 5, 2012. Over the past eighteen months Internet security company AVG (disclosure Rabbit client) has been carrying out research to see how technology has changed childhood, beyond recognition from someone who grew up twenty or thirty years ago. 3 A quarter (23%) of children have had their pre-birth scans uploaded to the Internet&#4...

3

Priming The Customer | Futurelab

https://www.futurelab.net/blogs/marketing-strategy-innovation/2006/04/priming_the_customer.html

Skip to main content. Subscribe to our newsletter. We make customer-centricity happen profitably! B2B Products and Services. April 6, 2006. Malcolm Gladwell’s book, Blink. Covers a wide range of topics dealing with the power (and occasional ineffectiveness) of non-cognitive information processing by the human brain. (Or, if you prefer Gladwell’s term, rapid cognition. ) Intuition, he says, and practiced expert judgment often lead to better conclusions than conscious and detailed analysis. The Customer Sp...

4

Facebook Is a Utility; Utilities Get Regulated | Futurelab

https://www.futurelab.net/blogs/marketing-strategy-innovation/2010/05/facebook_utility_utilities_get.html

Skip to main content. Subscribe to our newsletter. We make customer-centricity happen profitably! B2B Products and Services. Facebook Is a Utility; Utilities Get Regulated. May 16, 2010. From day one, Mark Zuckerberg wanted Facebook to become a social utility. He succeeded. Facebook is now a utility for many. The problem with utilities is that they get regulated. Yesterday, I ranted about Facebook and radical transparency. Throughout Kirkpatrick’s The Facebook Effect. Zuckerberg and his comrades are quot...

5

Game-like 3D Environment for Modeling Outdoor Campaigns | Futurelab

https://www.futurelab.net/blogs/marketing-strategy-innovation/2006/02/gamelike_3d_environment_for_mo.html

Skip to main content. Subscribe to our newsletter. We make customer-centricity happen profitably! B2B Products and Services. Game-like 3D Environment for Modeling Outdoor Campaigns. February 28, 2006. Uses game-like virtual environments to model and demonstrate effectiveness of outdoor advertising campaigns. From their website: " Outdoor DRiVE PRO. The program] allows users to drop up to six different ads in standard digital formats to simulate a campaign using outdoor spaces. No HTML tags allowed. Web p...

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Manger mieux pour vivre mieux: les vrais/faux de l’alimentation | Passionate People

https://passionatepeople.wordpress.com/2011/07/02/manger-mieux-pour-vivre-mieux-les-vraisfaux-de-l’alimentation

Manger mieux pour vivre mieux: les vrais/faux de l’alimentation. 24 juin 2011, « Manger mieux pour vivre mieux: les vrais/faux de l’alimentation » , Beatrice de Mahieu, Founder at Almac Consult. Atelier du Goût et de Cuisine, Associate at Futurelab. Passionnée par beaucoup de choses, comme elle le dit, Beatrice a plusieurs vies. On ne parlera pas aujourd’hui de sa vie en marketing, mais bien de sa vie et de sa passion pour la nutrithérapie et de son activité avec Alibaba. Quelques leçons à retenir,.

joansarda.wordpress.com joansarda.wordpress.com

English | Joan Sardà. Ayudando a crear organizaciones que se adaptan.

https://joansarda.wordpress.com/english

Joan Sardà. Ayudando a crear organizaciones que se adaptan. Estrategia de Marketing, innovación y agilidad organizativa centradas en el cliente / Responsive Brand Innovation, Customer-Centric Strategy and Agile Marketing Transformation. My mission is to help build profitable 21st century responsive organizations able to create relevant, true brand experiences that make people feel better and wish to have those brands in their lives. I’m a Hybryd. Originally practicing HR development I oriented ...As an e...

nps-thinktank.de nps-thinktank.de

Video-Interview-Serie: Michael Paulus – Gründungsmitglied des NPS-ThinkTanks – öffnet als erster seine “NPS-Schatzkiste“ für uns | NPS Thinktank

http://www.nps-thinktank.de/video-interview-serie-michael-paulus-gruendungsmitglied-des-nps-thinktanks-oeffnet-als-erster-seine-nps-schatzkiste-fuer-uns

Video-Interview-Serie: Michael Paulus Gründungsmitglied des NPS-ThinkTanks – öffnet als erster seine NPS-Schatzkiste für uns. Wir haben es uns zum Ziel gemacht in der Community NPS-Wissen so aufzubereiten, dass die Community eine spannende Informationsquelle sowohl für NPS-Newbees als auch für die NPS-Experten ist. Deshalb werden wir in regelmäßigen Abständen Interviews mit Spezialisten zum Net Promoter Score durchführen und hier auf dem ThinkTank veröffentlichen. Die neue Community füllt sich!

nps-thinktank.de nps-thinktank.de

Service Excellence schafft Erlebnis | NPS Thinktank

http://www.nps-thinktank.de/service-excellence-schafft-erlebnis

Service Excellence schafft Erlebnis. Seit 2003 nutzen Unternehmen das Net Promoter-Konzept, Kundenorientierung systematisch zu verankern und zu managen, um mehr neue Kunden zu gewinnen und die bestehenden besser zu binden und zu entwickeln. Lesen Sie im ersten Artikel der Serie “Net Promorter Score” von Dr. Claudio Felten (Managing Partner, buw consulting. Wie der NPS dabei helfen kann, das Serviceerlebnis für den Kunden nachhaltig zu verbessern? Der Herausgeber der Artikelserie ist die acquisa.

nps-thinktank.de nps-thinktank.de

Nutzungsbedingungen | NPS Thinktank

http://www.nps-thinktank.de/nutzungsbedingungen

Die Webseite unter der URL https:/ www.nps-thinktank.de. Nps-thinktank.de oder “Community”) wird von der buw consulting GmbH (“buw consulting “), Rheiner Landstraße 195, 49078 Osnabrück, vertreten durch den Geschäftsführer Dr. Claudio Felten, zur Verfügung gestellt. 1 Nutzerkreis und Vertragsschluss. 13 Der Vertrag kommt mit Absendung des Registrierungsformulars durch den Nutzer und Bestätigung der Registrierung durch buw consulting zustande. In der Bestätigung wird dem Nutzer ein Aktivierungscode mi...

nps-thinktank.de nps-thinktank.de

Die neue Community füllt sich! Wir haben schon 80 Mitglieder! | NPS Thinktank

http://www.nps-thinktank.de/die-neue-community-fuellt-sich-wir-haben-schon-80-mitglieder

Die neue Community füllt sich! Wir haben schon 80 Mitglieder! Erfahrungsgemäß benötigt der Aufbau einer Community viel Geduld. Damit wir schneller wachsen können, werden wir uns in den nächsten Wochen verstärkt darum bemühen, die Bekanntheit des NPS-ThinkTanks zu verbessern, um einen regen Austausch der Mitglieder zu ermöglichen. Mittlerweile sind nun wieder ca. 80 Mitglieder. Registriert. Wir nähern uns also der Größe von 200, die wir auf der alten Plattform erreicht hatten.

futurelabresearch.com futurelabresearch.com

Cyan: NPS Business Case | Futurelab Research

http://www.futurelabresearch.com/cyan-nps-business-case

Skip to main content. Subscribe to our newsletter. How we do it. Value of Promoter calculation. Cyan: NPS Business Case. Want to bring NPS in but you’re not sure where to start? Get a quick and affordable overview of your current score, key priorities and opportunities. Available for non-certified clients. Approx. nr. of responses*. 1 score 2 open questions. How we do it. Value of Promoter calculation. This site has Logic in Motion.

futurelabresearch.com futurelabresearch.com

Ecosystem partners | Futurelab Research

http://www.futurelabresearch.com/ecosystem-partners

Skip to main content. Subscribe to our newsletter. How we do it. Value of Promoter calculation. In the customer game, no one can "do it all". So we've built an alliance with complementary providers. As a team, we don't just talk about customer-centricity. We can make it happen. How we do it. Value of Promoter calculation. This site has Logic in Motion.

futurelabresearch.com futurelabresearch.com

How we do it | Futurelab Research

http://www.futurelabresearch.com/how-we-do-it

Skip to main content. Subscribe to our newsletter. How we do it. Value of Promoter calculation. How we do it. We’re structured for action. We can conduct and deliver NPS research in 10 languages: currently English, German, Dutch, French, Spanish, Russian, Ukrainian, Finnish, Danish and Romanian, but this list is growing just ask. We adapt our communications to meet cultural expectations and perceptions, and we share our findings and thoughts in a way that you can understand and enjoy. How we do it.

futurelab-deutschland.net futurelab-deutschland.net

Newsletter | Futurelab Deutschland

http://www.futurelab-deutschland.net/newsletter

Skip to main content. Melden Sie sich zu unserem Newsletter an. We make customer-centricity happen profitably! Thank you for your interest. It's great to see that you're like what we have to say enough to subscribe to our publications. As we hate being spammed ourselves, we will only use your address occasionally for a newsletter, an update, or a new publication. We will never, ever pass on your details to a third party and you can unsubscribe at any time. This site has Logic in Motion.

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Skip to main content. Subscribe to our newsletter. We make customer-centricity happen profitably! Automotive Customer Experience Support. B2B Products and Services. We are Customer Experience Architects. Futurelab is a European Customer Experience (CX) consultancy. For more than 15 years we help our clients understand the needs of their clients, develop customer strategies, manage customer experience, and draw profit from customers’ loyalty and word of mouth. Design and Manage your Customer Journey.

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