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Change Management - Verge Management Services

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Call Centre and Middle Management training provider. Change is inevitable, success is not. Change is fundamental to the growth and development of an organisation. Achieving the desired levels of organisational performance depends largely on how well change is managed when it does occur. The Verge approach to change management. Human behaviour is not random; it has structure and reason, instigated and directed by a set of beliefs. In order to change an established response and effect meaningful change...

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Verge Value Add: Knowledge Transfer, Stakeholder Management, Results Management, Strategic Alignment - Verge Management Services

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Call Centre and Middle Management training provider. Verge takes particular care in ensuring that all our core services are complemented by our value-adds:. Projects implemented in isolation of the core business strategy of an organisation are likely to fail or provide a lower return on investment. Prior to embarking on a new initiative we should assess whether it will add value and contribute to the positive growth of the organisation. Verge assists our clients to confirm that a new initiative is:.

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Optimising Shared Services: Shared Service Assessment, Design, Implementation and Stabilisation - Verge Management Services

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Call Centre and Middle Management training provider. Do what you do best, share the rest. In large and complex organisations resources are often wasted on non-core support services. These are functions that, although necessary in the effective running of the business, are not related to the core products or services. For organisations to ensure their success, it is becoming increasingly important to free up time, attention, resources and energy to focus on core business and service delivery. Developing t...

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Workforce management - Verge Management Services

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Call Centre and Middle Management training provider. Empowering your business and employees. Service partners with organisations in the public and private sector to enable a proactive, strategic, and operational approach to resource management. What Verge s Workforce Management Service adds to your business. By matching resources with customer demand, an effective workforce management division aims to improve efficiencies within the business. Working with Verge allows you the flexibility to keep your...

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Verge Management Services - Vision, Mission and Empowerment Status | Provider of Integrated Business and Service Delivery Solutions in Africa

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Call Centre and Middle Management training provider. To be the premium provider of integrated business and service delivery solutions in Africa. Verge will become a market leader in business integration solutions and turn-key delivery solutions through:. Addressing specific client challenges within current socio-economic realities. Expertise in core areas of competence. Being subject matter specialists. Recruiting, developing and incentivising. Verge Black Empowerment Status. Amongst staff and will facil...

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Programme Management - Verge Management Services

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Call Centre and Middle Management training provider. Programme Management - Design, manage, deliver. Effective, on-time delivery on complex projects and programmes can present a challenge to any organisation. Especially if the project in question is a collaboration between the private and public sector. Verge Management Service partners with companies and government to provide the expertise for multi-sectoral,. Our management of complex programmes is exemplary. Verge Programme Management Expertise. Ident...

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Quality Intelligence - Improving customer services intelligently - Verge Management Services

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Call Centre and Middle Management training provider. Improving customer services intelligently. Measuring and assessing how staff interact with your customers is critical in today s customer driven environment, and utilising this information to improve service delivery is central to business growth. If you want to improve your customers experience, Verge s Quality Intelligence service is the perfect partner for your business. Quality Intelligence versus Quality Assurance. Typical Quality Assurance Process.

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Business Process Modelling - Verge Management Services

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Call Centre and Middle Management training provider. Business Process Modelling and Workflow Automation. It is business people who are behind processes; our software empowers you to take control. Interfacing Technologies Corporation's Enterprise Process Centre (EPC) BPM Suite provides this power. Verge is the proud delivery partner for EPC in Sub Saharan Africa. Verge also provides all supportive services to ensure your organisation unlocks the full power of the EPC business suite including:.

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Verge Services - Disclaimer

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Disclaimer and Terms and Conditions of Website Usage. Welcome to www.vergeservices.co.za ( this website ). 12 Users may download, view and print content from this site for private and non-commercial purposes only, provided that:. 121 the downloaded content must not be modified in any way. 122 the downloaded content must be attributed to this website, or the relevant third party reference as indicated in the relation to the aforesaid information. 2 INTELLECTUAL PROPERTY RIGHTS. 22 All other photographs, g...