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Buy | Asternic Call Center Stats

http://www.asternic.biz/buy.php

Welcome to our Online Store. From here you can purchase Asternic Call Center Stats PRO or Devel versions. After the payment processing takes place, you will receive an email with the registration code and download instructions. You will use that code to register and activate the software for your server. If you chose the DEVEL version, delivery might take betwen 24 and 48 hours. Asternic Call Center Stats PRO. Number of Agents and Queues. Allowed servers per license. Supoprt and Upgrades for one year.

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About | Asternic Call Center Stats

http://www.asternic.net/about.php

Find out how Asternic Call Center Stats works for you. The following reports are integrated with Call Center Stats PRO 2:. Distribution: by queue, by month, by week, by day, by week day, by hour, by URL, and a detailed report. Answered Calls: by queue, by wait time, by agent, by disconnection cause, by duration, transferred calls, and a detailed report. Answered and Unanswered Service Level Reports. Unanswered Calls: by queue, by disconnection cause, by URL and a detailed report. PDF and Excel Export.

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User Guide

http://www.asternic.net/docs/userguide.php

When logged into Asternic you will have the option to chose a subset of your Agents and Queues to run a report. Also a date range and a time frame. There are some shortcuts to select a data range, like 'This Week', 'Last month', 'Yesterday', etc. This section will show reports that includes all calls (answered or not) for the selected time period/agent/queues, grouped by different metrics, mostly time derivatives (day,hour). COMPLETECALLER (caller hanged up the call first). The most important is. EXITWIT...

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Screencasts & Tutorials | Asternic Call Center Stats

http://www.asternic.net/screencasts.php

Here is a list of screencasts to showcase some of Asternic Call Center Stats features. Expand them to full screen for a better experience. At the bottom of the page you will find tutorials for configuring specific settings and reports. How to change names to queues and agents. Activate Spy, Whisper and Steal a call. How the translation tool works. Changing charts with the Report Designer. Report Designer and how to modify a report. Thank you so much for making my life easier in monitoring calls, though I...

asternic.biz

User Guide

http://www.asternic.biz/docs/userguide.php

When logged into Asternic you will have the option to chose a subset of your Agents and Queues to run a report. Also a date range and a time frame. There are some shortcuts to select a data range, like 'This Week', 'Last month', 'Yesterday', etc. This section will show reports that includes all calls (answered or not) for the selected time period/agent/queues, grouped by different metrics, mostly time derivatives (day,hour). COMPLETECALLER (caller hanged up the call first). The most important is. EXITWIT...

asternic.biz

Call Center Stats FAQ

http://www.asternic.biz/docs/faq.php

Call Center Stats FAQ. What is the difference between Lite and Pro versions? Asternic PRO imports data every time an event is fired/logged in the asterisk queue log file (in realtime), while the LITE version uses a cron job to import new data at scheduled intervals. The PRO version includes several more reports, includes access control and levels, search, agent reports, custom formulas, etc. The Lite version is free, licensed under GPL3, and the PRO version is commercial software. Asterisk call queues ar...

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Request a Trial | Asternic Call Center Stats

http://www.asternic.biz/trialrequest.php

If you want to test drive Asternic Call Center Stats PRO, please fill the form below. We will process and review your request and send you a trial code via email, so please be sure your contact information is correct. Select a country . São Tomé and Príncipe. Saint Kitts and Nevis. Saint Pierre and Miquelon. Saint Vincent and the Grenadines. Turks and Caicos Islands. Hong Kong SAR China. People's Democratic Republic of Yemen. Svalbard and Jan Mayen. British Indian Ocean Territory. Talcahuano 167, 3 'B'.

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CCStats PRO Installation

http://www.asternic.biz/docs/installation.php

Asternic Call Center Stats is a queue reporting solution for the open source Asterisk PBX. In order to use the software you must have a working Asterisk PBX, and you should be using queues with it. Once you have Asterisk working you can install Asternic Call Center Stats to get the best of breed queue reports and metrics available for it. Don't take our word for it. Download it. And see it for yourself. On the server side you need:. A web server (Apache/Nginx). 32 or 64 bits Linux Operating System. You a...