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The Quality Guru: March 2008
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Monday, March 24, 2008. Quality Guru Asks: What Methods are You and Your Company Using? What Measurable Results have you obtained, or not obtained? Share your thoughts with us! Six Sigma, TQM, Lean? With all the emphasis today on quality, and studies showing that quality is very important to the leaders of American business, why are so many organizations struggling to achieve and sustain quality systems? What’s a manager to do? Can the method be introduced to all types of business models? Because Six Sig...
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The Quality Guru: September 2006
http://qualitygurublog.blogspot.com/2006/09
Tuesday, September 05, 2006. Adding Value and How's Your Customer Support System? What do we mean by Adding Value? We hear so much about the importance of adding value to our processes and during quality management system audits. In principle, each of us contributes in some manner or form adding value, but this is not always the case. Occasionally, it is unclear whether an event adds value. Here are three useful tests:. Does the event physically transform the product in some way? The Quality Guru refers ...
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The Quality Guru: May 2006
http://qualitygurublog.blogspot.com/2006/05
Wednesday, May 10, 2006. What Do YOU Think About This? Quality Digest Survey Results:. Can Six Sigma be overused? 8226; It depends. Does Six Sigma lead to tunnel vision? 8226; It depends. 8226; It depends on the individual, not Six Sigma tools or methodology. 8226; It depends on the ultimate understanding that the movers and shakers for Six Sigma have within the company. One must always look at the whole picture and not just the immediate incident/report. Posted by qualityguru at 8:44 AM.
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The Quality Guru: November 2007
http://qualitygurublog.blogspot.com/2007/11
Tuesday, November 06, 2007. How about Buy Quality and then live up to expectations? From: Quality Digest Magazine, Nov 2007. Written by Dirk Dusharme, Editor. Made in the USA." What does it mean? What should it mean? Without hesitation, she said, The U.S.-made product, because it supports our economy. What if the foreign product was of slightly better quality? Still U.S., she replied. Is there a point at which the better quality of a foreign product would persuade you to buy foreign rather than U.S?
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The Quality Guru: April 2006
http://qualitygurublog.blogspot.com/2006/04
Tuesday, April 18, 2006. Reasons Why You Know You Need A Formal Process Improvement Structure. 1 Fragmented processes causing delays and defects: Firefighting versus Fire Prevention. The focus must be preventing defects, errors, and mistakes. 2 Customer Complaints: For every customer that complains about your product or service, there are 16 more that won’t tell you directly. Word of mouth can kill you! 3 Supplier Complaints: Do your suppliers complain about the last minute delays imposed on them? Dr Dem...
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The Quality Guru: August 2007
http://qualitygurublog.blogspot.com/2007/08
Friday, August 03, 2007. Internal Auditing: A Tool for Effective Process Mapping. Auditors must adopt the process approach and assess the quality management and operational system through its natural workflow. Of course, this requires understanding the business, its processes and the integration of linkages that drives effective auditing and process mapping. Audit planning and interviews should identify for each process:. Inputs: What, when, and from whom? Methods: How done (procedures and instructions)?
qualitygurublog.blogspot.com
The Quality Guru: January 2007
http://qualitygurublog.blogspot.com/2007/01
Monday, January 08, 2007. Quality Systems 2006 Customer Satisfaction Results. The Independent Association of Accredited Registrars (IAAR) is an association of accredited management system registrars operating in North America. The data results of their satisfaction survey cover reasons for implementation, benefits, ROI, and other important QMS metrics. When asked if their present certification had been a positive experience, 96% responded with Yes. More than 2,500 customers responded to questions such as:.
qualitygurublog.blogspot.com
The Quality Guru: April 2007
http://qualitygurublog.blogspot.com/2007/04
Monday, April 23, 2007. Receive A Tax Deduction for ISO 9001. For more information, see: t=4cjuj5bab.0.0.wm8ldxbab.0&ts=S0234&p=http%3A%2F%2Fwww.irs.gov%2Fpub%2Firs-irbs%2Firb00-04.pdf" Internal Revenue Bulletin 2000 4. In addition, see: t=4cjuj5bab.0.0.wm8ldxbab.0&ts=S0234&p=http%3A%2F%2Fwww.irs.gov%2Firb%2F2004-07 IRB%2Far07.html" Internal Revenue Bulletin 2004- 7. Posted by qualityguru at 4:31 PM. Home of the Quality Guru. Quality Guru 2011 Training Courses and Schedule. Core Processes Create Value.
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The Quality Guru: November 2006
http://qualitygurublog.blogspot.com/2006/11
Friday, November 17, 2006. In Search of the Perfect Process. In an article in 6L, a journal for Six Sigma and Lean Manufacturing professionals, Jim Womack states, "Unless you have defined from the customer's perspective what specific value is required, it is premature to begin thinking about building or improving processes to deliver it." Womack defines a perfect process as one that is:. The perfect process is valuable because it creates and adds value for customers. Start by drawing a Value-Stream Map.
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The Quality Guru: May 2007
http://qualitygurublog.blogspot.com/2007/05
Tuesday, May 22, 2007. When writing a procedure, keep in mind these questions:. What is the objective of process? Know its purpose before starting. Which activities are part of scope? Agree on coverage of activities. Who is responsible for these activities? Identify key process players. What are inputs and who are suppliers? Identify inputs and providers. What are outputs and who are customers? Identify outputs and recipients. What is referenced as an information source? How are the activities performed?
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