academicmaps.blogspot.com
Great Service Matters: Give Recognition to Get Excellence
http://academicmaps.blogspot.com/2015/03/give-recognition-to-get-excellence.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Thursday, March 26, 2015. Give Recognition to Get Excellence. This is what I thought was a bit hokey. To think that a service pin for five years of service would mean anything? 8221; Then they would be introduced as recipients of twenty-five year pins and everyone would clap, and whistle and stomp approval as they b...
academicmaps.blogspot.com
Great Service Matters: Saving Sweet Briar College
http://academicmaps.blogspot.com/2015/03/saving-sweet-briar-college.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Monday, March 09, 2015. Saving Sweet Briar College. Sweet Briar’s closing has sent a shock wave through higher education. But it never had to happen. Sweet Briar could have remained open and solvent if it. Let’s look review some numbers. They did not have a revenue problem; they had an attrition problem. These two s...
academicmaps.blogspot.com
Great Service Matters: January 2015
http://academicmaps.blogspot.com/2015_01_01_archive.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Thursday, January 29, 2015. Colleges Do Not Care Enough About Students. After working with colleges and universities in various academic, administrative and consulting capacities, I have come to a disturbing thought. Take for example the issue of sexual assault and rape on campuses. There are currently 76 school...
academicmaps.blogspot.com
Great Service Matters: July 2014
http://academicmaps.blogspot.com/2014_07_01_archive.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Monday, July 28, 2014. The Customer/Student is Always Right? No The customer is wrong and the job of the waiter it to tell him that as appropriately as possible. The customer can be wrong. A man goes to the doctors with an ailment. The doctor tells him that he needs to have his gall bladder removed but the patie...
academicmaps.blogspot.com
Great Service Matters: May 2014
http://academicmaps.blogspot.com/2014_05_01_archive.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Wednesday, May 21, 2014. The 76% Retention Increase Solution. Studies have shown that 76% percent of all attrition finally comes back to some aspect of academic customer service. Students leave a school because they do. No surprise here) Population and. The recruitment team may be celebrating hitting its goal but th...
academicmaps.blogspot.com
Great Service Matters: August 2014
http://academicmaps.blogspot.com/2014_08_01_archive.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Monday, August 25, 2014. Hear the Voice of the Customer to Improve Retention. To increase retention on campus the school has to also increase its customer service by listening to the voice of the customer. That is, listening to the. The voice of the customer from in-class evaluations can be strongly heard as a resul...
academicmaps.blogspot.com
Great Service Matters: December 2014
http://academicmaps.blogspot.com/2014_12_01_archive.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Monday, December 29, 2014. What Students Really Want. For the past five years , NRaisman and Associates. Has done a study into student desires and expectations and ours are never broken. Of course, we may be. If I hadn’t learn to use my ears I would have done what so many schools do and assume I know what stud...
academicmaps.blogspot.com
Great Service Matters: October 2014
http://academicmaps.blogspot.com/2014_10_01_archive.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Thursday, October 30, 2014. Poor Advising Loses Students. The other day I was working with senior student services and academic administrators at a major university when one of them said he didn’t think. That most students ever saw a faculty advisor. “And what is the problem with that? That would be a much too cynic...
academicmaps.blogspot.com
Great Service Matters: April 2014
http://academicmaps.blogspot.com/2014_04_01_archive.html
Leading international expert/consultant and best-selling author on customer service, retention, enrollment and academic marketing shares thoughts, insights and how-to’s for increased success. Monday, April 28, 2014. From the Top Down Customer Service or Lack of It. As Pogo put it so well many years ago “We have met the enemy and they are us”. That is especially true when it comes to service excellence on college campuses. We are the enemies of good service. The candidate took the time to write a cover le...
