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About | Volarian

http://www.volarian.com/about

ITS believe in going the extra mile to support our customers with any queries they may have no matter how small. You can drop us an email or pick up the phone and speak to one of our experienced staff who are always happy to help. We are an independently run company established in 1988 and headquartered in Harrow, Middlesex in the United Kingdom. We have operations throughout Europe and North America and a global presence with customers across five continents. Subscribe to our newsletter. Registered in E...

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Reporting | Volarian

http://www.volarian.com/features/reporting

Volarian provides a range of reporting capabilities allowing you to measure customer satisfaction as well as the performance of your staff. Analyse and improve your processes. There are a range of reports available in Volarian, these include, Top Performers, Users in Organisation, Queries Raised, Queries Answered, Queries in Progress and Query Form Usage. Illustrates who in your organisation has been most effective in answering queries. Records the number of queries raised in a specified time frame.

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Email Integration | Volarian

http://www.volarian.com/features/email-integration

In your organisation you may currently receive support requests or general questions via various means. Adopting Volarian doesn’t mean you have to change your existing processes but rather enhances them by seamlessly integrating with your existing email systems. Flexible Integration with minimum change. Volarian provides a simple way to process email queries. The user registers allowing them to submit queries. Subscribe to our newsletter.

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Workflow | Volarian

http://www.volarian.com/features/workflow

We have ensured the Volarian workflow is as simple as possible for all users of the system. The process of asking and allocating queries is designed to make life easier and save valuable time. ANSWER QUERIES EASILY, BACKED UP BY A GREAT WORKFLOW PROCESS. Unlike other helpdesk solutions Volarian allows questions to be asked and tracked in an efficient manner, giving everyone involved a clear view of progress. ALLOCATE QUERIES TO STAFF. STAFF REQUEST FURTHER INFORMATION FROM USER. Staff answering queries m...

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Terms of use | Volarian

http://www.volarian.com/about/terms

Info Technology Supply including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website to visitors (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section of this website. Information on the Website. Use of the Website. Info ...

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Web Interface Forms | Volarian

http://www.volarian.com/features/query-forms

Forms are an essential element of Volarian as they help create an attractive method for users to submit queries in a logical and proficient manner. Better design, better responses. Volarian allows you to decide how your forms will look and what information you require in order to answer the user’s question in the best possible way. Subscribe to our newsletter.

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Volarian features | Volarian

http://www.volarian.com/features

All the features you require. Volarian has all the features you require to get up and running straightaway. We are however constantly adding new features that further enhance the Volarian experience to ultimately make your life easier. Receiving all the correct information prior to answering a question improves productivity and allows queries to be answered as quickly as possible. Volarian allows you to design web forms to collect all relevant information, so you can start responding straight away.