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5.0 Follow-up and customer satisfaction – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/5-0-follow-up-and-customer-satisfaction
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. 50 Follow-up and customer satisfaction. Reference Standard 5.0 Follow-up and Customer Satisfaction. Please note: The numbers next to the Scripted Replies refer to their place in the AQ chat software and do not always match the Reference Standard numbers (see standard 5.2 below). 51 Check if the customers’ information need has been met or completely answered. So the answer is.
Scripted replies – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/scripted-replies
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. Here is the complete list of scripted replies / canned messages available on the chat software. These are designed to be used in conjunction with the coloured AnyQuestions Competencies Card 2014. You can also download a pdf copy of the 2015 AnyQuestions Scripted Replies. If you have any suggestions for changes / additions / deletions contact Sargia or Rob. 02 TYPE OF INFO:.
1.0 Approachability – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/1-0-approachability
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. Reference Standard 1.0 Approachability. Always make the transactions positive, helpful, and friendly for customers throughout. Thanks for that info! Sorry about the long wait! That’s okay, let’s see what we can find together. I’m just thinking about the best place to start. Sounds like you’ve had a busy day! Sorry we ran out of time today😦. When talking to customers, always ...
Avatars – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/avatars
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. All AnyQuestions librarians are required to have an avatar. Unlike a real physical library, students can’t see our “real” face and can find the chat experience intimidating. Avatars are one of our tools to create a welcoming experience for students by presenting a friendly face for them to engage with. Choose which avatar will represent you from the selection below. Click bel...
Rosters – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/backup
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. The following is the AnyQuestions roster for the term. Please note: this is the organisational roster, your local coordinator will roster you at the local level. Download the AnyQuestions July 2016 Skeleton Roster. And AnyQuestions Term Three 2016 Roster. Term 1 (Week 1). Tuesday 2nd Friday 5th February. Tuesday 9th February Friday 15th April. Monday 18th Friday 29th April.
Redirect to the Queue instructions – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/redirect-to-the-queue-instructions
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. Redirect to the Queue instructions. NOTE: You can download a PDF copy of the AnyQuestions Redirect to the Queue instructions. Sometimes your shift will end before you and the student have completed your chat you can then return the student to the top of the visitor queue to be helped by another operator. 07 REDIRECT TO THE QUEUE FIRST:. 3 You will then be presented with a box...
Transcript Thursday #10 – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/2015/05/14/transcript-thursday-10-4
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. Kia ora everyone,. For our Wellington Colleagues, I really hope you are all safe and dry and able to get home! For everyone else, I just wanted to quickly share this chat from Natasha in Auckland. Following the post earlier in the week about some handy curriculum resources. This chat shows the usefulness of the Studyit website! Additionally, it’s wonderful to see that:. I nee...
AnyQuestions NZ – Page 2 – Management and Operator Blog
https://anyquestionsnz.wordpress.com/page/2
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. Fun on a Friday – Social media. Hope you’ve enjoyed the school holidays, and that your libraries have survived them! 😛 Here’s a quick bit of fun before we dive into Term 2. The digital world hasn’t just given rise to new educational terms and concepts – it’s also had a huge impact on how we communicate. April 29, 2016. April 29, 2016. Fun on a Friday. Fun on a friday. Toward...
6.0 Standard procedures – AnyQuestions NZ
https://anyquestionsnz.wordpress.com/6-0-standard-procedures
Management and Operator Blog. 30 Engagement in search. 50 Follow-up and customer satisfaction. Redirect to the Queue instructions. Reference Standard 6.0 Standard Procedures. Please note: The numbers next to the Scripted Replies refer to their place in the AQ chat software and do not always match the Reference Standard numbers (see standard 6.1 below). As part of the service principles and agreed standard operating procedures, AnyQuestions operators will:. The Scripted Replies are designed to:. AnyQuesti...
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