asrpro.com

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 1/15/12 - 1/22/12

http://automotiveservicetraining.blogspot.com/2012_01_15_archive.html

Automotive Service Training 101. Take your service department to the next level! Saturday, January 21, 2012. Press / Media Release. Tools to Tackle Today’s Service Department Challenges. With auto industry troubles dominating recent headlines, the can-do ‘never give up’ attitude of Service Directors like David Spicer promises hope for the new year and the challenges it will bring. Provides the necessary tools to enable Service Managers and their staff to achieve that next level of service success. Publis...

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 3/20/11 - 3/27/11

http://automotiveservicetraining.blogspot.com/2011_03_20_archive.html

Automotive Service Training 101. Take your service department to the next level! Sunday, March 20, 2011. Have you bothered to look at your own website or that of your competition lately? When I studied various dealership websites around North America, I was stunned by the miniscule amount of dealerships that have an introduction to service staff. What a great way to promote your business and raise morale, have your staff represented on your website? Why are we as an industry constantly posting coupons?

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 3/13/11 - 3/20/11

http://automotiveservicetraining.blogspot.com/2011_03_13_archive.html

Automotive Service Training 101. Take your service department to the next level! Sunday, March 13, 2011. I would like to state that I would personally like to see more charity from everyday people, possibly the events of this last week will awaken in people the kindness and the pleasantries that exist in everyone. Our society over the last forty years has become much to self centered and closed minded. We live in a me-me era and it is not getting better anytime soon. Yet unfortunately, here we are. A rec...

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 7/31/11 - 8/7/11

http://automotiveservicetraining.blogspot.com/2011_07_31_archive.html

Automotive Service Training 101. Take your service department to the next level! Friday, August 5, 2011. You catch more flies with honey. As a leader…do you know what motivates every individual in your organization? Do you know why each individual comes to work each day…and earns a living working with you? This question was posed on Linkedin and refers more to the sales department, however I feel this also applies to the servicing side of the business as well. I bet the answer for most people is NO!

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 2/6/11 - 2/13/11

http://automotiveservicetraining.blogspot.com/2011_02_06_archive.html

Automotive Service Training 101. Take your service department to the next level! Sunday, February 6, 2011. Combating Negative Customers On and Off the Web. Negative people are like acid. They burn you and try to take the positive life energy right out of you! Most people try to stay in a positive frame of mind and stay focused on what it is they want from life and how to get there, however negative people seem to sap the life from your employees and your business if you let it. The good news is that cust...

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 2/20/11 - 2/27/11

http://automotiveservicetraining.blogspot.com/2011_02_20_archive.html

Automotive Service Training 101. Take your service department to the next level! Sunday, February 20, 2011. What Is Customer Service. Have you ever taken the time to look up in the dictionary the definition of the word client? What is interesting is the relevance each word has when we make a statement such as “We give good customer service! 8221; To sum up this phrase would be to say, “Good customer service equals a long established practice or unwritten law, to be at the service of those who seek ...

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 3/6/11 - 3/13/11

http://automotiveservicetraining.blogspot.com/2011_03_06_archive.html

Automotive Service Training 101. Take your service department to the next level! Sunday, March 6, 2011. Great News – Need Reviews. With all this good news you are probably asking yourself when the bad news comes, with more good news, I don’t have any bad news to share. To continue taking advantage of the markets upswing, you should spend some time examining your processes and procedures and perform a review of what is and isn’t working for you, at your particular store. Links to this post. The following ...

automotiveservicetraining.blogspot.com

Automotive Service Training 101: 8/7/11 - 8/14/11

http://automotiveservicetraining.blogspot.com/2011_08_07_archive.html

Automotive Service Training 101. Take your service department to the next level! Friday, August 12, 2011. Coaching and Mentoring to New Opportunities. As a manager in today’s economic climate, now is the most critical time to coach and mentor your employees. Coaching and mentoring can be a major challenge for most managers as they need to fit this in between running and planning the day-to-day and future development of the business. You identify an opportunity for one of your employees. Your job as a lea...