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beingguy1067 | musings and observations on social customer care | beingguy1067.com Reviews
https://beingguy1067.com
musings and observations on social customer care
beingguy1067.com
What have we learned from five years of social customer care #socialcustcare | beingguy1067
https://beingguy1067.com/2014/09/16/what-have-we-learned-from-five-years-of-social-customer-care-socialcustcare
Musings and observations on social customer care. Laquo; Taking the [Google] driver out of #socialcustcare. Social Customer Care and the Maker Movement #socialcustcare. What have we learned from five years of social customer care #socialcustcare. The following post originally appeared in MyCustomer.com. As I write this post looking back on five years of social customer care. I’m also catching up on various stories about KLM launching 24/7 customer service on LinkedIn. For the others, they will still be f...
social customer care | beingguy1067
https://beingguy1067.com/tag/social-customer-care
Musings and observations on social customer care. Archives for posts with tag: social customer care. Laquo; Older Entries. Social Customer Care: What does #Tweetserve tell us about the future of digital customer service? I read with interest about O2’s launch of #TweetServe – O2 launch #TweetServe – Customer Service via Twitter. TweetServe is described as “. A new way for customers to find out a range of account information, without having to phone Customer Service. I’m not so sure. Now if you had said t...
social media customer service | beingguy1067
https://beingguy1067.com/tag/social-media-customer-service
Musings and observations on social customer care. Archives for posts with tag: social media customer service. Laquo; Older Entries. Social Customer Care: What does #Tweetserve tell us about the future of digital customer service? I read with interest about O2’s launch of #TweetServe – O2 launch #TweetServe – Customer Service via Twitter. TweetServe is described as “. A new way for customers to find out a range of account information, without having to phone Customer Service. I’m not so sure. Now if you h...
social media customer service | beingguy1067
https://beingguy1067.com/category/social-media-customer-service
Musings and observations on social customer care. Archives for category: social media customer service. Laquo; Older Entries. Does social customer care exist or is it simply ‘lipstick on a pig’? I’ve been running a LinkedIn group – where social media meets customer service. 8211; for the last four or five years, and someone recently posed the question:. What is your take on the fact that so many airlines offer social customer service during regular business hours only 9-5? In my mind we are still simply ...
social customer care | beingguy1067
https://beingguy1067.com/social-customer-care
Musings and observations on social customer care. This page has links to a number of social customer care resources I have created over the last few years. Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play. A retrospective looking back at the first five years of social customer care with contributions from some of the key participants and commentators over that period (August 2014). Where social media meets customer service. Social media command centres.
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19
Noggin the (net)nog: Are you anti-social? The changing face of media means re-thinking marketing
http://andrewwhalley.blogspot.com/2010/08/are-you-anti-social-changing-face-of.html
A blog about netnography. Wednesday, August 25, 2010. The changing face of media means re-thinking marketing. There is little doubt that traditional media are being replaced, supplemented or augmented – depending on your own opinion – by a range of new media based on the advances in digital communications, as the emerging technologies diagram shows. Of the new media, one of the least understood, yet having arguably the most potential to change the face of business, large or small is that of social media.
Thoughts Archive - Robert Fransgaard
http://fransgaard.com/category/thoughts
Archive for the ‘Thoughts’ Category. Laquo; Older Entries. Catching up with the Customers. August 17th, 2014. The Internet as an industry has grown up. Gone are the Wild Wild West days. Today we have established industry standards and educations for our people. An industry that has found its equilibrium. Who are we kidding? This is nowhere near the reality. The reality is that the digital landscape is shifting by the minute. Social media? They are already impatiently looking for the next thing. You have ...
Catching up with the Customers - Robert Fransgaard
http://fransgaard.com/catching-up-with-the-customers
Catching up with the Customers. August 17th, 2014. The Internet as an industry has grown up. Gone are the Wild Wild West days. Today we have established industry standards and educations for our people. An industry that has found its equilibrium. Who are we kidding? This is nowhere near the reality. The reality is that the digital landscape is shifting by the minute. Social media? While we are trying frantically to keep up, the Customers have already adopted these things. What can you do? You have to acc...
Tag Archive for "amazon" - Robert Fransgaard
http://fransgaard.com/tag/amazon
Posts Tagged ‘amazon’. My professional reading list for 2013. December 4th, 2013. I was doing my end-of-year review and my manager asked me to add any professional books I’d read over the course of the year. To my surprise I’ve manage to read no less than 24 books and they’ve all been great reads so I thought I’d share them with you in no particular order:. Quantifying the User Experience: Practical Statistics for User Research. By Jeff Sauro and James R Lewis. By Steve Mulder and Ziv Yaar. Winning the Z...
How the lack of a seamless, multi-channel response put me off helping in the future - Robert Fransgaard
http://fransgaard.com/how-the-lack-of-a-seamless-multi-channel-response-put-me-off-helping-in-the-future
How the lack of a seamless, multi-channel response put me off helping in the future. March 18th, 2014. With today’s vast digital estates there should be no surprise that sometimes there’s a glitch in the matrix even for the most pixel-perfect companies. When I spot something out of order I normally make a point of letting the company know, but after the experience I recently had, I probably won’t in the future… or I’ll at least think twice about it. Rather than the requested content page. Then I submitte...
Published article Archive - Robert Fransgaard
http://fransgaard.com/category/published-article
Archive for the ‘Published article’ Category. Laquo; Older Entries. Another year of blogging: A summary of my 2012 articles. December 22nd, 2012. Another year of blogging is coming to an end and as per previous years ( 2010. Here is a summary of of this year’s articles. This year I am grouping the articles into these themes; Social Enterprise. Social media in general. Merry Christmas and Happy New Year. See you in 2013. A Social Enterprise view on Klout. 8211; Part 2. 8211; And part 3. 8211; An increasin...
Social enterprise Archive - Robert Fransgaard
http://fransgaard.com/category/socialenterprise
Archive for the ‘Social enterprise’ Category. Laquo; Older Entries. Is Facebook’s information overload problem also a problem for the Social Business Workplace? January 2nd, 2014. I’ve just read an article called “ Facebook Is A Fundamentally Broken Product That Is Collapsing Under Its Own Weight. 8221; – The article highlights a growing problem for Facebook users:. 8220;there are on average 1,500 potential stories from friends, people they follow and Pages for them to see”. Information, but maybe it sho...
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! Beinggui Inc.
Sunday, September 13, 2009. Nada urg jwb my previous post ah sodih lh.ehheehe well anyhoos jawapan nya ada lh. Hehe figure out why eheheh. Friday, August 28, 2009. Something I heard on the train on the way home today. The cleaner asked us a question. How many seconds are there in a year? Jawab tia.taruh arh the chit chat box. I'll let you know the answer in the next post :). Thursday, August 27, 2009. Selamat Berpuasa 1430 Hijrah 2009 Masehi. Hi peeps. How is fasting for you so far? Not forgetting, a ver...
Being Guided
Design Thinking, applied. Definition for challenger tech ventures. Design Thinking is all about solving problems in a people-oriented way. It is transforming business-as-usual into something better. For startup and challenger tech ventures this is inherently what they seek to do. But the problem for startups and challengers is: who are the early adopters who will respond to a transformational tech value proposition? Enabling new ventures to win. With this Design Thinking method, you can frame, and refram...
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He was a backbencher... | Just another WordPress.com weblog
He was a backbencher…. Just another WordPress.com weblog. Stay updated via RSS. Gunjan’s Rules for IPL 2010 – Yuvako aur Yuvikao ke liye ek Marg-darshak. (click on the image to enlarge). Posted: June 23, 2010 in Uncategorized. All characters appearing in this story are real. And by real I mean fake. Any resemblance to persons living or dead or about to die or about to be born is purely deliberate. Oman I need some help. A little kid who? A little kid who can’t reach the bell. Last winter, while waiting f...
Gutsy: On Community and Leadership - Blog
My 2014 DC Election Endorsements. Votes are already being cast in an election that will change the dynamic of leadership in our city for years to come. 2014 is the first election in which the political ramifications of the city's transformation will be put to the test. In one of the most contentious general elections in the history of Home Rule, who we choose to lead our city matters now more than ever. Leadership isn't a speech, it's a conversation. By Markus Batchelor -. I'm a huge fan of TED Talks.
beingguy1067 | musings and observations on social customer care
Musings and observations on social customer care. Socialcustcare: The first step to social customer care is to empty your head of ideas! I get asked a lot by people who are thinking of providing social customer care: “I’m so confused, I don’t know where to start? 8221; Let me offer my thoughts on the matter. When you’re ready to start up again, you’ve got various options on what to do next. So in no particular order:. You can add further degrees of granularity, by specifying:. The stakeholders can be ind...
Gwendolyn Chambers — Coming Soon
This page is used to test the proper operation of your recent MOJO Marketplace. If you can read this page it means your installation was successful! The owner of this website is working on making this site awesome. Why not bookmark it. And come back again later. We are sure you will not be disappointed. Are you the Site Owner? To your WordPress installation and prepare your site for launch. To launch your site just click the link in the banner at the top of the screen. Make My Site Look Like the Demo.
beinggynalifia
Wednesday, February 19, 2014. Review BAZIC Two-Tone Rolling Backpack, 18 Inch, Black/Grey. Best Price BAZIC Two-Tone Rolling Backpack, 18 Inch, Black/Grey Reviews. Are you looking the best price for. BAZIC Two-Tone Rolling Backpack, 18 Inch, Black/Grey. And you want to get great deals and best buy this product? Or you want to find some reviews from people who have used this product before you buy it? So you are not disappointed after buying it and in accordance with the product you need. Review Black Dia...
Being Hacked
Feb 27, 2018. How to Record your Android Screen with the YouTube Gaming App. YouTube’s gaming platform, available at gaming.youtube.com. Primarily focuses on live streaming of video games. It may not have an audience as large as Amazon’s Twitch TV. But there exist a few unique features. That make the YT Gaming app useful for everyone, not just professional gamers. How to Record Screencasts on Android with YouTube. One the next screen, select an Android App. That you’d like to stream. YT Gaming ...The rec...
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