coreitsm.blogspot.com
Core ITSM: The 2014 Service Desk Show
http://coreitsm.blogspot.com/2014/05/the-2014-service-desk-show.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Thursday, 1 May 2014. The 2014 Service Desk Show. This year's Service Desk and IT Support Show. Has now finished, the stands are packed away and many of the exhibitors and attendees have already jetted off to exotic locations. I'm in Coventry myself. Sophie Danby, Ivor Macfarlane, Myself, Suresh and Andrea. The charming and enthusiastic ...
coreitsm.blogspot.com
Core ITSM: May 2014
http://coreitsm.blogspot.com/2014_05_01_archive.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Thursday, 29 May 2014. When I talk about ITSM and SIAM I'm increasingly struck by the development of an implicit underlying model that I guess is analogous to Maslow's hierarchy of needs. When I begin to look around at the organisations and individuals who are successful in our world I don't see people who say. What interests me, apart f...
coreitsm.blogspot.com
Core ITSM: Space 2014
http://coreitsm.blogspot.com/2014/12/space-2014.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Saturday, 20 December 2014. Many of you will have played the Apollo 13 ITSM simulation. What you almost certainly won't have done is to attempt to run your very own space programme. At least not until now. Let me introduce you to Kerbal Space Programme. Why did you have to save weight? As well as keeping track of configuration items anot...
coreitsm.blogspot.com
Core ITSM: December 2014
http://coreitsm.blogspot.com/2014_12_01_archive.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Monday, 29 December 2014. Who Will Go To The Ball in 2015? It is that magical time of year when ITSM pundits everywhere make their predictions for the coming year, safe in the knowledge that no one ever checks up on how well their predictions have performed in the past. Well possibly Rob England does. 3b Customer Experience / CX. Note: I...
coreitsm.blogspot.com
Core ITSM: Motivation
http://coreitsm.blogspot.com/2014/05/motivation.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Thursday, 29 May 2014. When I talk about ITSM and SIAM I'm increasingly struck by the development of an implicit underlying model that I guess is analogous to Maslow's hierarchy of needs. When I begin to look around at the organisations and individuals who are successful in our world I don't see people who say. What interests me, apart f...
coreitsm.blogspot.com
Core ITSM: Who Will Go To The Ball in 2015?
http://coreitsm.blogspot.com/2014/12/who-will-go-to-ball-in-2015.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Monday, 29 December 2014. Who Will Go To The Ball in 2015? It is that magical time of year when ITSM pundits everywhere make their predictions for the coming year, safe in the knowledge that no one ever checks up on how well their predictions have performed in the past. Well possibly Rob England does. 3b Customer Experience / CX. Note: I...
coreitsm.blogspot.com
Core ITSM: The Irrelevant in the Room
http://coreitsm.blogspot.com/2014/03/the-irrelevant-in-room.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Tuesday, 11 March 2014. The Irrelevant in the Room. So much is happening in the ITSM world that I really don't know what to post about next. Now I'm aware to many of you this level of activity might not be visible. Perhaps I'm simply too old and cynical to be a revolutionary. So here follows my state of the ITSM address for 2014. Dearly ...
coreitsm.blogspot.com
Core ITSM: February 2014
http://coreitsm.blogspot.com/2014_02_01_archive.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Friday, 21 February 2014. One of the things I love, as we often commented on in the days of the late lamented Rest of the World podcasts, is that all the conferences and shows we go to seem to find their own sweet spot. So I was delighted this year to be once again enjoying the unique experience that is the Pink Elephant Conference.
coreitsm.blogspot.com
Core ITSM: January 2014
http://coreitsm.blogspot.com/2014_01_01_archive.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Thursday, 23 January 2014. ITIL: Now the Truth can be Told. It gives me great pleasure to introduce this guest blog from Ivor Macfarlane. How did we get here? Twenty five years of ITIL and ITSM. But I realise I was there when things we take for ‘ITIL granted’ were being made. I’ve seen some right things done for the wrong reasons,. Mostl...
coreitsm.blogspot.com
Core ITSM: The 2014 Retrospective
http://coreitsm.blogspot.com/2014/12/the-2014-retrospective.html
Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Sunday, 7 December 2014. I think I've broken most of my personal records for travel this year. I managed to visit twelve countries and to present key notes on three continents. Compared to Kaimar Karu of course I am just an amateur at this travel business. We've seen, the beginning of big changes at itSMF UK but I think 2015 is going to ...
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