impelops.com
Whats Cool - Online multi channel customer support and helpdesk solution | Impel
https://www.impelops.com/whats-cool.html
Apart from the many things you can keep track of in Impel, there are a number of features that work across Objects, to make things easier for you day in and day out. Some of them are:. You can pull and push data from Impel to any other system programmatically using our comprehensive SOAP APIs. Here's. All the low-down on that. An integrated email client within Impel gives you the ability to read and write emails directly. The neat thing is, every email is automatically tagged with the Contact record ...
impelops.com
Custom Objects - Online multi channel customer support and helpdesk solution | Impel
https://www.impelops.com/custom_objects.html
Impel's Custom Objects functionality, allows you to track and report on data that is important specifically for YOUR business. Get some great benefits with Impel's Custom Objects. Multiple Custom objects enable you to define specific important elements of your own busines (upto 5 per specific Impel standard objects). Your support agents can specifically search for specific items of your Custom Objects within standard Impel screens like Case view pages, Call pop-ups.
impelops.com
1-click access from your mobile app to your support center | dftly
https://www.impelops.com/dftly_page.html
In-app customer service SDK. Ticket submission, Knowledge base, Live Chat and more - provide all this natively to your mobile app customers, from within your app. Provide your app customers with 1-click access directly to your support team. And it's all integrated to the same Impel that your support team uses for handling calls and emails in your support center. Download our Sample app. And check it out on your mobile. The source code is available on Github. Want to check out the dftly SDK? All that you ...
impelops.com
Integrated Email - Online multi channel customer support and helpdesk solution | Impel
https://www.impelops.com/integrated-email.html
Impel's Email Integration brings your email directly into Impel - as emails and as automatically-tagged Activities. Never lose another email, even if you accidentally delete it on your mail server. On the Email tab, you can see a list of your emails, even as they are being downloaded. You can read and respond to emails on the Email tab, just like in any standard email client. You can compose new emails, save them as Drafts and send them wh. En you're ready to do so.
impelops.com
Connect with your customer on every channel - Impel for Small to Medium Business
https://www.impelops.com/connect.html
Voice, chat, text/SMS, email, mobile messaging, online Impel brings every customer communication together to form a complete picture of your customer’s history with you. Merged with your customer’s business transactions, Impel gives you a true 360-degree view of every customer. So you can provide consistent, seamless and personalized sales and service across all your channels. Live with your customers, wherever they live. Recognize and acknowledge individual customers. Operate as a single brand. Personal...
impelops.com
Pricing - Online multi channel customer support and helpdesk solution | Impel
https://www.impelops.com/pricing.html
100,000 records per Org. 500,000 records per Org. 50 MB per User. 100 MB per User. 5 per month per Email ID. 1 Email ID included. 2 per User per month. Ticket Escalation via Workflow. Call Center Integration (inbound pop-up, click-to-call). 5 per User per month. Mass Email, Mass SMS. Web Chat Agent Add-on. 2 per User per month. Alerts - SMS, Email, Push Notifications. 1 per 1000 API calls. 1 per 1000 API calls. Automated distribution of Reports. 2 per User per month. 5 per month per Email ID.
impelops.com
Online multi channel customer support and helpdesk solution | Impel
https://www.impelops.com/index.html
Live with your customer. From text to chat to calls to email to mobile app to online - one. Seamless customer experience, wherever your customer is. Faster, Smarter Customer Service. Increasing customer retention and loyalty. . Bring Your Own Data. Integrate data from your operational systems for fast case resolution. Set up complex rules for case assignment, escalation, notifications. Handle cases from your website, chat, call center, email and mobile apps. Round robin or other assignment to agents.
impelops.com
Custom Fields - Online multi channel customer support and helpdesk solution | Impel
https://www.impelops.com/Custom_fields.html
Impel CRM provides a very useful feature called Custom Fields. The Custom fields feature lets you to add 'n' number of your own custom fields to specific entities in Impel. These are the fields that are specific to your organizational needs apart from standard fields given by Impel CRM system. You can add Custom fields using a simple user interface. Only the System Administrator of your organization has access to the Custom Fields feature. To access the Custom fields feature, do the following:. Now add '...
impelops.com
Voice Calls - Online multi channel customer support and helpdesk solution | Impel
https://www.impelops.com/voicecalls.html
Do you know who's calling? With social media, chats and emails, phone support is still the preferred channel when customers want to resolve something quickly. Impel's comprehensive Voice solution focuses on providing a great phone experience for both customers and agents. With Impel's integrated Voice solution, you can:. Enable your agents to greet customers by name, establishing an immediate rapport. Enable customers and agents to connect on a personal level building better relationships. Look at all yo...
