blog.morphis.net

Customer Process Management Blog

Customer Process Management Blog. Wednesday, December 29, 2010. Social Media: a distributed communication channel. Labels: Customer contact process. Monday, October 25, 2010. Youp 2.0: kwaliteit van klantenservice is exponentieel met aantal volgers. Afgelopen zaterdag herinnerde Youp van t Hek ons er weer eens aan dat het goed hommeles is met de klantenservice van een grote telecom operator (bedrijf T), iets wat iedereen al wist maar waar ieder normaal mens zich al lang bij neergelegd heeft. Customer Pro...

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Customer Process Management Blog. Wednesday, December 29, 2010. Social Media: a distributed communication channel. Labels: Customer contact process. Monday, October 25, 2010. Youp 2.0: kwaliteit van klantenservice is exponentieel met aantal volgers. Afgelopen zaterdag herinnerde Youp van t Hek ons er weer eens aan dat het goed hommeles is met de klantenservice van een grote telecom operator (bedrijf T), iets wat iedereen al wist maar waar ieder normaal mens zich al lang bij neergelegd heeft. Customer Pro...

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3 about the blog

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Customer Process Management Blog | blog.morphis.net Reviews

https://blog.morphis.net

Customer Process Management Blog. Wednesday, December 29, 2010. Social Media: a distributed communication channel. Labels: Customer contact process. Monday, October 25, 2010. Youp 2.0: kwaliteit van klantenservice is exponentieel met aantal volgers. Afgelopen zaterdag herinnerde Youp van t Hek ons er weer eens aan dat het goed hommeles is met de klantenservice van een grote telecom operator (bedrijf T), iets wat iedereen al wist maar waar ieder normaal mens zich al lang bij neergelegd heeft. Customer Pro...

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blog.morphis.net

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Customer Process Management Blog: Social Media: a distributed communication channel

http://blog.morphis.net/2010/12/social-media-distributed-communication.html

Customer Process Management Blog. Wednesday, December 29, 2010. Social Media: a distributed communication channel. Your mobile phone came back from the repair shop and still doesn’t work? As consumers take Social Media more serious, so should companies. Recent studies. By storyworldwide.com. It lays out a strategy in 4 steps for Social Media Monitoring:. Analyze what you heard. Join in and speak up. Labels: Customer contact process. June 6, 2011 at 12:12 PM. Tks very much for post:.

2

Customer Process Management Blog: 9/1/10 - 10/1/10

http://blog.morphis.net/2010_09_01_archive.html

Customer Process Management Blog. Thursday, September 30, 2010. Customer service through a website? How can a company move customers to visit the self-service website? And, how can customers stick to that channel? It is a fair question, because self-service websites are a lot cheaper than a customer service rep (CSR) and additionally, most questions customers ask, can be found on the website. Unfortunately research of the Customer Contact Council. Labels: Customer Effort Score. Tuesday, September 28, 2010.

3

Customer Process Management Blog: 10/1/10 - 11/1/10

http://blog.morphis.net/2010_10_01_archive.html

Customer Process Management Blog. Monday, October 25, 2010. Youp 2.0: kwaliteit van klantenservice is exponentieel met aantal volgers. Afgelopen zaterdag herinnerde Youp van t Hek ons er weer eens aan dat het goed hommeles is met de klantenservice van een grote telecom operator (bedrijf T), iets wat iedereen al wist maar waar ieder normaal mens zich al lang bij neergelegd heeft. Wednesday, October 20, 2010. Customer Process Management enhances satisfaction. Customer Process Management is a practical mana...

4

Customer Process Management Blog: 8/1/10 - 9/1/10

http://blog.morphis.net/2010_08_01_archive.html

Customer Process Management Blog. Tuesday, August 31, 2010. No mistake, First Time Right. Customer Process Management (CPM) merges the domains CRM. It effectively and efficiently manages customer contacts and the processes that follow as a consequence. CPM aims at an increase in customer satisfaction, productivity and operating profits. One of the indicators that will improve by CPM is the First Time Right. Ratio The higher this ratio, the better it is. Labels: Average Handling Time. Tuesday, August 17, ...

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Customer Process Management Blog: 12/1/10 - 1/1/11

http://blog.morphis.net/2010_12_01_archive.html

Customer Process Management Blog. Wednesday, December 29, 2010. Social Media: a distributed communication channel. Labels: Customer contact process. Subscribe to: Posts (Atom). Social Media: a distributed communication channel. Simple template. Powered by Blogger.

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Customer Process Management Blog

Customer Process Management Blog. Wednesday, December 29, 2010. Social Media: a distributed communication channel. Labels: Customer contact process. Monday, October 25, 2010. Youp 2.0: kwaliteit van klantenservice is exponentieel met aantal volgers. Afgelopen zaterdag herinnerde Youp van t Hek ons er weer eens aan dat het goed hommeles is met de klantenservice van een grote telecom operator (bedrijf T), iets wat iedereen al wist maar waar ieder normaal mens zich al lang bij neergelegd heeft. Customer Pro...

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