theservicerevolution.blogspot.com
The Service Revolution: January 2013
http://theservicerevolution.blogspot.com/2013_01_01_archive.html
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES. Tuesday, January 15, 2013. Prozesspotential - im Überfluss. Wie einige wissen war ich zwischen 2011 und 2013 (global) auf der Suche nach einer neuen Position, die sich mit meinen Kenntnissen und Erfahrungen. As some of you may know between 2011 and 2013 I was on global scale on job search that are a fit with my strenghts, and skills. Entnehmen (ab November 2012). The Digital Transf...
theservicerevolution.blogspot.com
The Service Revolution: February 2011
http://theservicerevolution.blogspot.com/2011_02_01_archive.html
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES. Saturday, February 5, 2011. Everybody of us feels instantly when service is bad,. Or even decreasing. What is it that we value this experience. Is it something we have inherently in us? Dreaming about the perfect process. Saturday, February 05, 2011. Subscribe to: Posts (Atom). Mindestlohn - überflüssig oder notwendig? Seeds From 2008 are Emerging into #CitizenScienceLab.
theservicerevolution.blogspot.com
The Service Revolution: February 2015
http://theservicerevolution.blogspot.com/2015_02_01_archive.html
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES. Wednesday, February 25, 2015. Why companies don't learn from their mistakes . and keep on doing what they have done. A most recent analysis. About this phenomenon conducted by the Friedrich Schiller University Jena and the University of Texas has brought up underlying facts. The original paper can be found in the Journal of Service Research. At an expense of 36 USD). So geht Servic...
theservicerevolution.blogspot.com
The Service Revolution: October 2010
http://theservicerevolution.blogspot.com/2010_10_01_archive.html
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES. Monday, October 25, 2010. Kann's doch ;-). Dummerweise habe ich dieses erst am 24.10.2010 nach einem Konzertbesuch in der Semperoper. Im Spiegel vom 20.09.2010 gefunden - da prankte unübersehbar eine ganzseitige Anzeige. Flugs im Netz unterwegs, die Seite gesucht http:/ dhl.de/excellence. Seien wir mal ganz offen und gespannt :-). Monday, October 25, 2010. Friday, October 22, 2010.
theservicerevolution.blogspot.com
The Service Revolution: December 2010
http://theservicerevolution.blogspot.com/2010_12_01_archive.html
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES. Friday, December 24, 2010. Putting oneself on the line. CEO of Skype, apologizing for the latest downtime of Skype and what are the next action. That is what I call AUTHENTIC LEADERSHIP - Thanks Tony for taking the courage! Friday, December 24, 2010. Friday, December 10, 2010. Tim O'Reilly and Gary Hamel in conversation on Biz 2.0. Intelligence is in the periphery. Inzwischen hab i...
theservicerevolution.blogspot.com
The Service Revolution: Wie dem Kunden Wertschätzung entgegengebracht wird
http://theservicerevolution.blogspot.com/2015/02/wie-dem-kunden-wertschatzung.html
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES. Thursday, February 12, 2015. Wie dem Kunden Wertschätzung entgegengebracht wird. So geht Service in der Servicewüste Deutschland im Jahr 2015 - und das bei den ganz Großen, die in der Presse im positiven Rampenlicht stehen. Es geht auch anders. Vor allem dort, wo man es am wenigsten erwarten würde. War seine Antwort,. Wenn es sich einrichten lässt, machen wir das immer möglich!
theservicerevolution.blogspot.com
The Service Revolution: Why companies don't learn from their mistakes ... and keep on doing what they have done
http://theservicerevolution.blogspot.com/2015/02/why-companies-dont-learn-from-their.html
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES. Wednesday, February 25, 2015. Why companies don't learn from their mistakes . and keep on doing what they have done. A most recent analysis. About this phenomenon conducted by the Friedrich Schiller University Jena and the University of Texas has brought up underlying facts. The original paper can be found in the Journal of Service Research. At an expense of 36 USD). ULab: Seven Pr...
net-founder.blogspot.com
Bleeding Edge: The Problem with Entitlements and Access Controls
http://net-founder.blogspot.com/2010/05/problem-with-entitlements-and-access.html
Thoughts on emerging markets and leading edge technologies from a Silicon Valley veteran. Friday, April 23, 2010. The Problem with Entitlements and Access Controls. The 6th Annual Global Security Survey. Reports that excessive entitlements, also known as. Was the top audit finding over the past year - for the second year in a row! In 2008 (the latest year for which survey data exist). Not only is excessive access rights the top audit finding, but. Why is this a hard problem to solve? Describes observatio...
net-founder.blogspot.com
Bleeding Edge: March 2011
http://net-founder.blogspot.com/2011_03_01_archive.html
Thoughts on emerging markets and leading edge technologies from a Silicon Valley veteran. Saturday, March 19, 2011. In the movie Lost in Translation, Bill Murray's character is shooting a commercial in Japan. The director, who has a clear vision of what he wants, is working through a translator to get his point across. The best the translator can do is say "with intensity". The actual message gets lost in translation. It's easy to find examples of translations. Into English gone awry:. Eliminates errors ...
motivate2b.com
Mindfulness « Empowering Leadership
http://motivate2b.com/knowledge-base/centeredness
MVP Model for Project Success. Keynotes & Seminars. Keynotes & Seminars. MVP Model for Project Success. Keynotes & Seminars. Keynotes & Seminars. Rarr; Knowledge Base. Learn more about principle-centered leadership and mindfulness. How they contribute to project success and how you can develop leadership principles and happiness and apply them in daily life. Project Management and Zen. In the fall of 2011 I created a presentation on this topic for the NASA Project Management Challenge 2012. This presenta...