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Service Desk Institute

What doesn’t kill you makes you stronger…. Arabian) Service Desk Adventures. SDI’s Karen Taylor Makes An Impact At SITS15. Please – tell us about your experience. Posted by Howard Kendall. On August 6, 2015. SDI can help you get started as a public speaker. There are several excellent reasons why, even if you don’t think you’ll be a great speaker in the long term, you SHOULD try this out as a communication exercise. What do Google and your knowledge base NEED to have in common? Posted by Ollie O'Donoghue.

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What doesn’t kill you makes you stronger…. Arabian) Service Desk Adventures. SDI’s Karen Taylor Makes An Impact At SITS15. Please – tell us about your experience. Posted by Howard Kendall. On August 6, 2015. SDI can help you get started as a public speaker. There are several excellent reasons why, even if you don’t think you’ll be a great speaker in the long term, you SHOULD try this out as a communication exercise. What do Google and your knowledge base NEED to have in common? Posted by Ollie O'Donoghue.

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Service Desk Institute | blog.servicedeskinstitute.com Reviews

https://blog.servicedeskinstitute.com

What doesn’t kill you makes you stronger…. Arabian) Service Desk Adventures. SDI’s Karen Taylor Makes An Impact At SITS15. Please – tell us about your experience. Posted by Howard Kendall. On August 6, 2015. SDI can help you get started as a public speaker. There are several excellent reasons why, even if you don’t think you’ll be a great speaker in the long term, you SHOULD try this out as a communication exercise. What do Google and your knowledge base NEED to have in common? Posted by Ollie O'Donoghue.

INTERNAL PAGES

blog.servicedeskinstitute.com

1

Service Desk Institute

http://blog.servicedeskinstitute.com/page/4

Reviews, Panels and Interviews. Service Desk Of The Month – Certas Energy UK. On August 10, 2016. Another of our SDI members takes the spotlight in this month's service desk profile feature. Talking points: Workshop flags customer experience challenges. On August 1, 2016. George Elcombe reviews the key discussion points from SDI's July event where he led the interactive workshop. Top 5 mistakes when analysing data. On July 26, 2016. In Business and strategy. On July 20, 2016. IT Service Week 2016.

2

Certification

http://blog.servicedeskinstitute.com/category/certification

Reviews, Panels and Interviews. A journey of a thousand miles. Posted by Carla Thornley. On August 11, 2016. In Business and strategy. The service desk team at the University of Edinburgh achieve service desk certification. Celebrating service desk success with Leicestershire County Council. On June 21, 2016. We were delighted to present the IT service desk team at Leicestershire County Council with their business-led Service Desk Certification. On June 10, 2016. Life after Service Desk Certification.

3

(Arabian) Service Desk Adventures

http://blog.servicedeskinstitute.com/arabian-service-desk-adventures

Reviews, Panels and Interviews. Arabian) Service Desk Adventures. Arabian) Service Desk Adventures. Posted by Carla Thornley. On June 23, 2015. Aims to inspire service desk professionals. We offer you two choices your trainer will happily come to you and deliver a course on your own premises, or you can choose to attend one of our public courses. From my perspective, both offer the trainer different challenges and rewards:. Gives a trainer the opportunity to understand and pick up on various team dynamic...

4

Process

http://blog.servicedeskinstitute.com/category/process

Reviews, Panels and Interviews. Proactive Problem Management: A cycle of prosperity. Posted by Ollie O'Donoghue. On September 22, 2016. If service desks can reallocate a small percentage of their resources to proactive problem management, there are two considerable benefits.". Why a good asset management process leads to stronger security. On August 18, 2016. Article from Softcat examining the security dimension of strong asset management. What’s stopping you from doing what your customers want?

5

SDI’s Karen Taylor Makes An Impact At SITS15

http://blog.servicedeskinstitute.com/sdis-karen-taylor-makes-an-impact-at-sits15

Reviews, Panels and Interviews. SDI’s Karen Taylor Makes An Impact At SITS15. SDI’s Karen Taylor Makes An Impact At SITS15. Posted by Ollie O'Donoghue. On June 18, 2015. I had the unenviable job of trying to contain Karen’s, and indeed the rest of the panels, knowledge into short sharp twitter comments:. If you thought at this stage Karen needed a well-earned break, you would be grossly underestimating her ceaseless energy as she took on the question of ‘what makes good service? IT Service & Support...

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servicedeskinstitute.com

Service Desk Institute

http://www.servicedeskinstitute.com/events/it-service-events/software-showcase-london

IT Service and Support Awards. IT Service Week 2015. Events Terms and Conditions. Which Membership Is Right For Me? Why study with SDI? What our customers say. IT Service Skills Workshops. SDI's Live Virtual Classroom. What are the service desk standards? SDI's Service Desk Standard. Service Desk Professional Standards. Benchmark Against The Standards. What's in it for me? Preparing for Service Desk Assessment. Download Your SDC Guide. Free Service Desk Benchmark. Service Desk Health Check.

servicedeskinstitute.com

Service Desk Institute

http://www.servicedeskinstitute.com/events/it-service-excellence-awards/awards-gala-dinner

IT Service and Support Awards. IT Service Week 2015. Events Terms and Conditions. Which Membership Is Right For Me? Why study with SDI? What our customers say. IT Service Skills Workshops. SDI's Live Virtual Classroom. What are the service desk standards? SDI's Service Desk Standard. Service Desk Professional Standards. Benchmark Against The Standards. What's in it for me? Preparing for Service Desk Assessment. Download Your SDC Guide. Free Service Desk Benchmark. Service Desk Health Check.

joetheitguy.com

Joe the IT Guy, Author at Joe The IT Guy

http://www.joetheitguy.com/author/joe-the-it-guy

Author Archives: Joe the IT Guy. 15 Tips for Getting Started with Self-Service Part 2. Posted by Joe the IT Guy. On August 24, 2016. In my previous blog, I offered up eight tips for getting started with self-service. Here I offer another seven. 9. Plan Ahead for Future Non-IT Use If the new self-service capability works for IT, then end users will expect something similar for other corporate service providers such HR and facilities. Or non-IT use case scenarios […]. Posted by Joe the IT Guy. It’s that ti...

joetheitguy.com

ITSM Views: Suresh GP, from TauB Solutions | Joe The IT Guy

http://www.joetheitguy.com/2015/06/26/itsm-views-suresh-gp-taub-solutions

ITSM Views: Suresh GP, from TauB Solutions. Posted by Joe the IT Guy. On June 26, 2015. What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to be in terms of IT, IT service management (ITSM) and IT service delivery. In many ways I act as a trusted advisor across of the areas of ITSM, IT governance, and project and program management. What is the best thing about working in ITSM? Listen twice and speak once. This, in my vie...

joetheitguy.com

ITSM Archives | Joe The IT Guy

http://www.joetheitguy.com/tag/itsm

15 Tips for Getting Started with Self-Service Part 2. Posted by Joe the IT Guy. On August 24, 2016. In my previous blog, I offered up eight tips for getting started with self-service. Here I offer another seven. 9. Plan Ahead for Future Non-IT Use If the new self-service capability works for IT, then end users will expect something similar for other corporate service providers such HR and facilities. Or non-IT use case scenarios […]. How SaaS is Driving the Invisible Service Desk. Posted by Steve Chambers.

servicedeskinstitute.com

Service Desk Institute

http://servicedeskinstitute.com/events/sdi-conference-2015/breakout-speaker-programme

IT Service and Support Awards. IT Service Week 2015. Events Terms and Conditions. Which Membership Is Right For Me? Why study with SDI? What our customers say. IT Service Skills Workshops. ITIL for Service Desks. SDI's Live Virtual Classroom. What are the service desk standards? SDI's Service Desk Standard. Service Desk Professional Standards. Benchmark Against The Standards. What's in it for me? Preparing for Service Desk Assessment. Download Your SDC Guide. Free Service Desk Benchmark. SDI in the Press.

joetheitguy.com

Best Practice Frameworks Archives | Joe The IT Guy

http://www.joetheitguy.com/category/best-practice-frameworks

Category Archives: Best Practice Frameworks. Resilience Engineering and the Five Missing Teeth of Availability Management. Posted by Steve Chambers. On May 18, 2016. Do as I say, not as I do is an instruction that most children are familiar with. Their questions receive the shriek Because I’m your mother! Or father. Such vacuous guidance is frustrating because the child doesn’t learn why something should be done, or how it should be done, correctly. So children instead seek the […]. Posted by Stephen Mann.

joetheitguy.com

Interviews Archives | Joe The IT Guy

http://www.joetheitguy.com/category/interviews

An Interview with the UK’s #1 ITIL Hater. Posted by Joe the IT Guy. On November 19, 2015. How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and presented his criticism and condemnation of ITIL , an IT service management (ITSM) best practice framework. His inflammatory articles include Is the ITIL make-over like putting lipstick on a pig? And Is […]. ITSM Views: Rebecca Beach, from Dimity Consulting. Posted by Joe the IT Guy.

joetheitguy.com

Shifting ITSM to a Platform Strategy | Joe The IT Guy

http://www.joetheitguy.com/2015/08/05/shifting-itsm-platform-strategy

Shifting ITSM to a Platform Strategy. Posted by Joe the IT Guy. On August 5, 2015. I must be mixing with the wrong crowd as some of my blogs have gone a little bit out there of late. This time I want to look at how we can better exploit IT service management (ITSM) tools and data. I read recently that as part of the MIT Initiative on the Digital Economy. Professor Marshall van Alstyne. Whose work focuses on the economics of information, conducted extensive research. But what do I mean by ITSM platform?

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BlogServiceCenterSolahart.ID - Review Tentang Solahart |Alharsun Indo

Jasa Service Solahart Jakarta Terbaik 2015. October 10, 2015. October 10, 2015. Alharsun Indo adalah perusahaan yang bergerak di bidang Distribusi SOLAHART dan juga bergerak sebagai SERVICE dan SERVICE CENTER SOLAHART Resmi untuk Wilayah Jakarta mulai dari Barat, Selatan, Utara, Timur hingga pusat, selain itu kami juga membuka layanan SERVICE dan SERVICE CENTER SOLAHART untuk jangkauan diluar Jakarta diantranya Bogor, Depok, Tangerang, Bekasi Hingga Bandung dan Sukabumi. […]. October 9, 2015.

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Facilities Management Insights, Viewpoints, Best Practices | ServiceChannel

Housing and Property Management. Supportive and Community-Based Housing. Housing and Property Management. Supportive and Community-Based Housing. Facilities Managers Not the Only Ones Benefiting From FM Software. May 20, 2015. The value of ServiceChannel’s software to a facilities management team is no secret; our Service Automation. What Do Smart Contractors Push Facilities Managers To Do? May 19, 2015. One in a series of posts from our recent Global User Conference). May 18, 2015. Luckey ( Director of ...

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Blog.ServiceConnection.biz - We make the connection!

We make the connection! EVENTS, Notices & FYI. Free E Book from Maura Torkildson Coaching.com. PG&E has called a SmartDay event for Thursday, June 25, 2015. Tires- What’s your need and your responsibility? Good night, sleep tight and don’t let the BED BUGS BITE! August 6, 2015. Good night, sleep tight and don’t let the BED BUGS BITE! Fifty-five years ago in Texas, this was a customary, Goodnight ritual. I was thinking, who cares, just don’t let a rattlesnake share my bed. No, not Mr. Rodgers. As Les Brow...

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Blog von Oliver Braun vom IT-Servicedesk Berlin. Zum sekundären Inhalt wechseln. Ein Sway zu OneNote. 8222;OneNote“ ist ein sehr praktisches Notizenprogramm, welches in seiner Art, wie man die Notizen über den Bildschirm verteilen, kann, einmalig ist. Dazu habe ich ein Sway erstellt. 8222;Sway“ ist eine Art Powerpoint für das Internet. Man erstellt damit in Windeseile einfache Präsentationen, die sich an Computern, Tablets oder Smartphones wunderbar anschauen lassen. Vorsicht vor E-Mails – Kurzform.

blog.servicedeskinstitute.com

Service Desk Institute

What doesn’t kill you makes you stronger…. Arabian) Service Desk Adventures. SDI’s Karen Taylor Makes An Impact At SITS15. Please – tell us about your experience. Posted by Howard Kendall. On August 6, 2015. SDI can help you get started as a public speaker. There are several excellent reasons why, even if you don’t think you’ll be a great speaker in the long term, you SHOULD try this out as a communication exercise. What do Google and your knowledge base NEED to have in common? Posted by Ollie O'Donoghue.

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servicehands blog

People. restaurants. technology. WHEN YOUR FRIENDS TELL THE WAITER IT’S YOUR BIRTHDAY. But then when you get free ice cream:. Posted at 3:45 PM. WHEN THE WAITER BRINGS OUT FOOD. Posted at 3:45 PM. 0147;the height of cultivation always runs towards simplicity. Posted at 12:57 PM. Dear ServiceHands community,. ServiceHands will be closed for the foreseeable future in preparation for our 2012 remodel. This close is in dedication to our 10,000 members nationwide: we strive to make ServiceHands better. Manag...

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servicejockey.com - This website is for sale! - servicejockey Resources and Information.

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The Service Advisor

Eight Locations Named AutocheX Premier Achievers. May 9, 2015. May 13, 2015. At Service King, the work our teammates perform is not just about the car, it’s about the care. See, we’re in the collision repair industry to change the perception of body shops and provide our customers with the very best experience possible. Service King Raises $28,000 For Safe Place. May 1, 2015. May 1, 2015. Never Far From Home. April 30, 2015. April 30, 2015. The Right Car Seat. April 23, 2015. April 23, 2015.

blog.servicelinen.com

The Service Linen Supply Blog | Restaurant Linen Services | Washington and Oregon

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