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Life in the contact centre fast lane

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Tuesday, June 18, 2013. 40 Stats Shaping the Future of Contact Centres. I came across some interesting research that highlights the important role contact centres play in retaining customers. Click here. Happy customers stick around and Telnet's clients all love that! Friday, June 14, 2013.

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Life in the contact centre fast lane | blog.telnet.co.nz Reviews
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Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Tuesday, June 18, 2013. 40 Stats Shaping the Future of Contact Centres. I came across some interesting research that highlights the important role contact centres play in retaining customers. Click here. Happy customers stick around and Telnet's clients all love that! Friday, June 14, 2013.
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Life in the contact centre fast lane | blog.telnet.co.nz Reviews

https://blog.telnet.co.nz

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Tuesday, June 18, 2013. 40 Stats Shaping the Future of Contact Centres. I came across some interesting research that highlights the important role contact centres play in retaining customers. Click here. Happy customers stick around and Telnet's clients all love that! Friday, June 14, 2013.

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blog.telnet.co.nz blog.telnet.co.nz
1

Life in the contact centre fast lane: March 2010

http://blog.telnet.co.nz/2010_03_01_archive.html

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Tuesday, March 23, 2010. Crisis Mode - We're Here To Help. Your system is down. It’s a client’s worst nightmare. And your clients are clamoring to get in touch with you wanting to know:. 1 Why your system isn’t working. 2 What is being done about it? 3 When it will be back working! Other custome...

2

Life in the contact centre fast lane: The Art of Business Continuity – 5 Learnings

http://blog.telnet.co.nz/2012/03/art-of-business-continuity-5-learnings.html

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Friday, March 2, 2012. The Art of Business Continuity 5 Learnings. It’s a Journey not a Destination. This is just part of the game we are playing, and once you accept this, and realise you’ve never really got an endpoint, just a series of ever improving beta solutions (a bit like Google! It does...

3

Life in the contact centre fast lane: February 2010

http://blog.telnet.co.nz/2010_02_01_archive.html

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Friday, February 19, 2010. State of the Art Technology Driving Call Centres. Technology (similar to Wikipedia. At our Kiwi operators’ fingertips. New advances in technology mean our in-house development team is always creating new ways to make the call a better experience for the customer. R...

4

Life in the contact centre fast lane: November 2008

http://blog.telnet.co.nz/2008_11_01_archive.html

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Friday, November 14, 2008. Telnet has signed two customers for its new Octopus product. Telnet is pleased to annouce that it already has two customers fully operational on its new Contact Centre as a Service (CCaaS) product. In addition to the technology elements,. Provides an overflow and out-o...

5

Life in the contact centre fast lane: October 2008

http://blog.telnet.co.nz/2008_10_01_archive.html

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Friday, October 24, 2008. 5 ways to reduce classroom training time without compromising customer service. Telnet delivers seamless contact centre services. So here are the ways Telnet delivers exceptional customer experiences with very little classroom training:. By using precious classroom time...

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Life in the contact centre fast lane

Life in the contact centre fast lane. John Chetwynd, Managing Director of Telnet Services Limited shares case studies, tips, news and advice on successfully operating a contact centre and the industry as a whole. Tuesday, June 18, 2013. 40 Stats Shaping the Future of Contact Centres. I came across some interesting research that highlights the important role contact centres play in retaining customers. Click here. Happy customers stick around and Telnet's clients all love that! Friday, June 14, 2013.

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