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BPA Quality

Wednesday, August 25, 2010. Call Center Monitoring and Social Media. BPA Quality Takes Third Party Remote Call Monitoring to Social Media. By Susan J. Campbell. Companies throughout the world have used third party remote call monitoring software for years to measure the success of their current processes and identify opportunities for improvement. While the demand for such software still exists, monitoring has gone beyond the mere confines of the phone interaction to include a full range of channels.

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Wednesday, August 25, 2010. Call Center Monitoring and Social Media. BPA Quality Takes Third Party Remote Call Monitoring to Social Media. By Susan J. Campbell. Companies throughout the world have used third party remote call monitoring software for years to measure the success of their current processes and identify opportunities for improvement. While the demand for such software still exists, monitoring has gone beyond the mere confines of the phone interaction to include a full range of channels.

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BPA Quality | bpaquality.blogspot.com Reviews

https://bpaquality.blogspot.com

Wednesday, August 25, 2010. Call Center Monitoring and Social Media. BPA Quality Takes Third Party Remote Call Monitoring to Social Media. By Susan J. Campbell. Companies throughout the world have used third party remote call monitoring software for years to measure the success of their current processes and identify opportunities for improvement. While the demand for such software still exists, monitoring has gone beyond the mere confines of the phone interaction to include a full range of channels.

INTERNAL PAGES

bpaquality.blogspot.com

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BPA Quality: June 2010

http://bpaquality.blogspot.com/2010_06_01_archive.html

Thursday, June 24, 2010. BPA Grows by a Baby! Congratulations Giovanni and Signe on your new bundle of joy! Tuesday, June 22, 2010. When a company is so entrenched into their daily tasks, some very significant breakthroughs can be overlooked. When they use an outside source, the mundane becomes extraordinary in the elevation of their call centers to the next level of excellence. When you hit a wrong note, it's the next note that makes it good or bad." Miles Davis. Subscribe to: Posts (Atom).

2

BPA Quality: USA Employee Spotlight August 2010 Kevin Shaw

http://bpaquality.blogspot.com/2010/08/usa-employee-spotlight-august-2010.html

Tuesday, August 24, 2010. USA Employee Spotlight August 2010 Kevin Shaw. Kevin Shaw joined BPA Quality in November 2009 and has already proven to be a tremendous asset to our Team. He is responsible for the leading his team in exceeding personal targets, great quality scores (over 95% accuracy), and has distinguished himself as a true leader. Subscribe to: Post Comments (Atom). Promote Your Page Too. BPA Quality's Fan Box. Carle Place, NY, United States. View my complete profile.

3

BPA Quality: Call Center Monitoring and Social Media

http://bpaquality.blogspot.com/2010/08/call-center-monitoring-and-social-media.html

Wednesday, August 25, 2010. Call Center Monitoring and Social Media. BPA Quality Takes Third Party Remote Call Monitoring to Social Media. By Susan J. Campbell. Companies throughout the world have used third party remote call monitoring software for years to measure the success of their current processes and identify opportunities for improvement. While the demand for such software still exists, monitoring has gone beyond the mere confines of the phone interaction to include a full range of channels.

4

BPA Quality: UK Employee Spotlight August 2010 Charlotte Davidson

http://bpaquality.blogspot.com/2010/08/uk-employee-spotlight-august-2010.html

Monday, August 23, 2010. UK Employee Spotlight August 2010 Charlotte Davidson. Charlotte Davidson joined the Client Research Department at BPA Quality 4 years ago and has proven to be real 'pillar' of our Team. We at BPA Quality would like to send out a thank you to Charlotte for her super-organised, focused and composed approach (regardless of the challenges! Her always present smile and for her contribution to make BPA what it is today - the best in remote call monitoring available globally. BPA Qualit...

5

BPA Quality: May 2010

http://bpaquality.blogspot.com/2010_05_01_archive.html

Monday, May 24, 2010. Ten tips to improve listening skills on the telephone. Ten tips to improve listening skills on the telephone. Prevent yourself from being distracted by colleagues or external noises and concentrate on what your caller is saying. Listen to the emotion in your caller’s voice. Does it match or endorse the words they are using? Ask questions to gain more information on points you need to clarify. Pen and paper at the ready. Have a pen and paper to hand and get into the habit of making s...

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bpaquality.blogspot.com

BPA Quality

Wednesday, August 25, 2010. Call Center Monitoring and Social Media. BPA Quality Takes Third Party Remote Call Monitoring to Social Media. By Susan J. Campbell. Companies throughout the world have used third party remote call monitoring software for years to measure the success of their current processes and identify opportunities for improvement. While the demand for such software still exists, monitoring has gone beyond the mere confines of the phone interaction to include a full range of channels.

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