pba.personalbusinessadvisors.com
Are your staff taking notice of what customers say - Personal Business Advisors
http://pba.personalbusinessadvisors.com/are-your-staff-taking-notice-of-what-customers-say
Articles and General Interest. Are your staff taking notice of what customers say. Story One – How not to handle a complaint. We stayed in an interstate hotel last year. From the moment we walked into the room, things started to go wrong. In themselves, each little problem did not amount to much. However, by the time it came to check out the next morning, I had decided to spend some time providing some feedback. Although we had filled out a feedback form, I asked the receptionist to write down the list.
pba.personalbusinessadvisors.com
Personal Business Advisors
http://pba.personalbusinessadvisors.com/blog
Articles and General Interest. Are your staff taking notice of what customers say. Story One – How not to handle a complaint. We stayed in an interstate hotel last year. From the moment we walked into the room, things started to go wrong. In themselves, each little problem did not amount to much. However, by the time it came to check out the next morning, I had decided to spend some time providing some feedback. Although we had filled out a feedback form, I asked the receptionist to write down the list.
SOCIAL ENGAGEMENT