call-center-stories.blogspot.com
Contact Center ObserverContact center industry blog focusing on call recording and workforce optimization from the perspective of the Virtual Observer WFO solution.
http://call-center-stories.blogspot.com/
Contact center industry blog focusing on call recording and workforce optimization from the perspective of the Virtual Observer WFO solution.
http://call-center-stories.blogspot.com/
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Contact Center Observer | call-center-stories.blogspot.com Reviews
https://call-center-stories.blogspot.com
Contact center industry blog focusing on call recording and workforce optimization from the perspective of the Virtual Observer WFO solution.
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 11/01/2013 - 12/01/2013
http://call-center-stories.blogspot.com/2013_11_01_archive.html
Virtual Observations - The CSI Call Center Blog. Friday, November 01, 2013. Are your customer initiatives also boosted by the "Voice of the Agent"? You've invested in a sweet new technology platform which records all of your calls. Great start. Now what are you doing with them? Empowering your agents with the ability to use a workforce optimization system will do wonders for their self-improvement and personal development. There are several key areas where they can contribute to the quality monitorin...
Virtual Observations - The CSI Call Center Blog: Achieve more complete call monitoring with webcams
http://call-center-stories.blogspot.com/2015/05/achieve-more-complete-call-monitoring.html
Virtual Observations - The CSI Call Center Blog. Tuesday, May 05, 2015. Achieve more complete call monitoring with webcams. Webcam recording and monitoring can have tremendous benefits on your contact center quality monitoring initiatives. Here are a few sample questions which may be answered through agent webcam recording and monitoring:. Why was there was an extended hold time? Why did the customer have such an irate reaction? Why has the agent been scoring decidedly worse over the last week? From Link...
Virtual Observations - The CSI Call Center Blog: 01/01/2014 - 02/01/2014
http://call-center-stories.blogspot.com/2014_01_01_archive.html
Virtual Observations - The CSI Call Center Blog. Friday, January 03, 2014. Very Frequently Asked Customer Questions and Answers about Call Monitoring Capabilities. Can we record our live chat sessions so we can score them? How can we calibrate our evaluation sessions? Calibrations can be done by a simple check box on the evaluation header. This flags the evaluation for calibration purpose and is easily identified for analysis. Can we query past or archived recordings using Speech Analytics? Download "Ben...
Virtual Observations - The CSI Call Center Blog: 02/01/2014 - 03/01/2014
http://call-center-stories.blogspot.com/2014_02_01_archive.html
Virtual Observations - The CSI Call Center Blog. Friday, February 21, 2014. Top 5 reasons you'll love our User Interface. 1) Virtual Observer’s (VO) Web-based user interface is cleaner, modern and extremely easy to use, while maintaining predictive navigation and familiarity for users of the previous version. Users take to it extremely quickly. Please continue onto the new Virtual Observations. To read the complete list of " 5 reasons to love our fresh, updated WFO user interface. Posted by Rich Marcia.
Virtual Observations - The CSI Call Center Blog: 04/01/2014 - 05/01/2014
http://call-center-stories.blogspot.com/2014_04_01_archive.html
Virtual Observations - The CSI Call Center Blog. Tuesday, April 29, 2014. CSI brings "WFO as a Service" to the contact center. We're excited to announce the release of Virtual Observer “Workforce Optimization as a Service” for contact centers. The cloud service was developed with an Amazon Web Services infrastructure and services built on Microsoft .NET standards. Posted by Rich Marcia. Tuesday, April 29, 2014. Labels: wfo as a service. Workforce optimization as a service. Thursday, April 03, 2014. Our L...
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callcenter-corner.blogspot.com
Call Center Corner: October 2008
http://callcenter-corner.blogspot.com/2008_10_01_archive.html
The Place to talk more about call center. Monday, October 27, 2008. 10 Tips to Keep Smile in Your Voice. 1 Before you speak to a customer on the phone, remember to smile. It keeps your tone friendly and upbeat. 2 As a reminder to keep smiling, place a mirror where you can see yourself smiling. 3 Use the Golden Rule as your guide: Give all the customers the respect and courtesy that you'd like to receive. 5 Take a deep breath if needed so you can refocus on providing the best service you can. Managers in ...
callcenter-corner.blogspot.com
Call Center Corner: August 2008
http://callcenter-corner.blogspot.com/2008_08_01_archive.html
The Place to talk more about call center. Tuesday, August 26, 2008. Better Communication Skills — Three Tips for Conference Calls. The conference call has been a way of life in business. For many years now. So why are so many frustrating, ineffective calls being held every day? This simple list of reminders is intended to help keep conference calls from becoming wasted time. One more point — the speaker phone is a great invention. But poor quality speakerphones can really bog down a call. P...8226; 48% t...
callcenter-corner.blogspot.com
Call Center Corner: June 2008
http://callcenter-corner.blogspot.com/2008_06_01_archive.html
The Place to talk more about call center. Monday, June 30, 2008. Call Center Staffing and Hiring. Here are few helpful guidelines in hiring that may help reduce if not avoid the large turnover rates. 8226; Clearly define the skills needed for the job. Emphasize on the great need for excellent communication skills, customer service skills and sales. 8226; Interview and acquire evaluate overall personality. 8226; Involve your managers and supervisor in the process of selection. Links to this post. Call Cen...
callcenter-corner.blogspot.com
Call Center Corner: September 2008
http://callcenter-corner.blogspot.com/2008_09_01_archive.html
The Place to talk more about call center. Monday, September 29, 2008. UPSELLING IN SERVICE CALL CENTERS. By: Art Hall, NetBank. How to implementing UPSELLING IN SERVICE CALL CENTERS? Here are some things that I have learn and done in the process:. 2 Develop a visual sales process - Everyone in the call center must get a visual picture of the sales process end to end.If you have Microsoft Visio or Excel you can map that out pretty easily. 5 Make it fun. In our environment, the Operations Manager creat...
callcenter-corner.blogspot.com
Call Center Corner: Managing remote call center agents: 14 best practices
http://callcenter-corner.blogspot.com/2008/10/managing-remote-call-center-agents-14.html
The Place to talk more about call center. Thursday, October 16, 2008. Managing remote call center agents: 14 best practices. As companies have come to embrace the concept of at-home (remote) call center agents, managers find themselves struggling with how to oversee this new workforce. Recommends that contact centers employing remote call center agents use the following best practices for hiring and managing their staff:. Use a competency-based assessment tool as part of the hiring process to evaluate po...
callcenter-corner.blogspot.com
Call Center Corner: 10 Tips to Keep Smile in Your Voice
http://callcenter-corner.blogspot.com/2008/10/10-tips-to-keep-smile-in-your-voice.html
The Place to talk more about call center. Monday, October 27, 2008. 10 Tips to Keep Smile in Your Voice. 1 Before you speak to a customer on the phone, remember to smile. It keeps your tone friendly and upbeat. 2 As a reminder to keep smiling, place a mirror where you can see yourself smiling. 3 Use the Golden Rule as your guide: Give all the customers the respect and courtesy that you'd like to receive. 5 Take a deep breath if needed so you can refocus on providing the best service you can. November 15,...
callcenter-corner.blogspot.com
Call Center Corner: CALCULATING SCHEDULE ADHERENCE
http://callcenter-corner.blogspot.com/2008/10/calculating-schedule-adherence.html
The Place to talk more about call center. Tuesday, October 7, 2008. Schedule Adherence is a measurement of how much time an agent spends on a call, wrapping up a call or available to take a call during his shift. In the simplest form, the calculation is:. Talk Time After Call Work Available Time)/Shift Time. Additionally, adherence does not measure whether or not the agent worked the assigned schedule. Subscribe to: Post Comments (Atom). 10 Tips to Keep Smile in Your Voice. Call Center Blog List.
callcenter-corner.blogspot.com
Call Center Corner: July 2008
http://callcenter-corner.blogspot.com/2008_07_01_archive.html
The Place to talk more about call center. Thursday, July 31, 2008. Call Center Management: 3 Simple Ways To Drastically Trim Down Call Center Operational Costs. A call center business demands a significant cash investment. These include employees, key equipment, and business location. You could effectively cut down costs and provide good call center management if you have a clear understanding of these basic sources of call center expenses. A) Agents’ Talk Time— you should implement the neces...C) Total ...
callcenter-corner.blogspot.com
Call Center Corner: Five Tips For Handle Telephone Answering Properly
http://callcenter-corner.blogspot.com/2008/10/five-tips-for-handle-telephone.html
The Place to talk more about call center. Sunday, October 12, 2008. Five Tips For Handle Telephone Answering Properly. 1 The first and foremost thumb rule of the phone answering is pickup the phone after the second ring. It is a professional approach and generally inbound call centers people are using this practice generally pickup call at first ring. Replied the telephone therefore your visitor possibly easily understands you. Effective communication is one of the essential tasks for the call center age...
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call-center-stories.blogspot.com
Contact Center Observer
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories. Sunday, January 14, 2018. Cloud Contact Centers will often:. With the c...
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Callcenter Möbel, Co-Working Office. Callcenterarbeitsplätze für Inbound und Outbound. Co-Working Arbeitsplätze stellen besondere Herausforderungen an Sicht- und Schallschutz: wie kann mit wenig Aufwand und Material viel erreicht werden? 160;Akustik Auftisch und Stellwände.
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DATABASE SYSTEMS CORP. CALL CENTER TECHNOLOGY. Bull; Our Customers. Bull; Call Center Reports. Bull; Site Map. Bull; Call Centers. Voice Broadcast And IVR Solutions. Database Systems Corp. (DSC) has been in business since 1978 and is a leading technology provider for call centers including automated phone systems as well as hosted phone services. Our phone systems contain state-of-the-art technology that supports voice broadcasting. Interactive voice response) applications. Software and systems support a...
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