cannconsultancy.co.uk

Cann Consultancy

Top tips for effective complaint handling. Posted on December 15, 2013. Complaint handling often comes down to plain old commonsense. Here’s just a selection of practical, sensible tips that can help turn an unhappy customer into a loyal client. Avoid letters […]. 5 reasons why it pays to be good at complaint handling. Posted on November 19, 2013. Paperless or Paper-lite Part II. Posted on June 28, 2013. Some practical guidance on moving to a “paper-lite” existence. Posted on May 31, 2013. It has been a ...

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Top tips for effective complaint handling. Posted on December 15, 2013. Complaint handling often comes down to plain old commonsense. Here’s just a selection of practical, sensible tips that can help turn an unhappy customer into a loyal client. Avoid letters […]. 5 reasons why it pays to be good at complaint handling. Posted on November 19, 2013. Paperless or Paper-lite Part II. Posted on June 28, 2013. Some practical guidance on moving to a “paper-lite” existence. Posted on May 31, 2013. It has been a ...

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Cann Consultancy | cannconsultancy.co.uk Reviews

https://cannconsultancy.co.uk

Top tips for effective complaint handling. Posted on December 15, 2013. Complaint handling often comes down to plain old commonsense. Here’s just a selection of practical, sensible tips that can help turn an unhappy customer into a loyal client. Avoid letters […]. 5 reasons why it pays to be good at complaint handling. Posted on November 19, 2013. Paperless or Paper-lite Part II. Posted on June 28, 2013. Some practical guidance on moving to a “paper-lite” existence. Posted on May 31, 2013. It has been a ...

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blog.cannconsultancy.co.uk

Cann Consultancy Blog

February 14, 2012. New precedent service from Cann Consultancy. Filed under: Risk and Compliance. 8212; Tags: code of conduct. 8212; ChrisCann @ 9:46 am. I’m pleased to report a new service offering from Cann Consultancy. We’ve spent years perfecting a Compliance Handbook to mirror the new Code of Conduct from the SRA. This is now available to legal businesses wanting to embed quality and consistency into the fabric of their organisations. For more details follow this link: Handbook details. They already...

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cannconsultancy.co.uk

1

Cann-do: Risk management and OFR, CQS and Lexcel

http://cannconsultancy.co.uk/at-the-coalface/cann-do-risk-management-and-ofr-cqs-and-lexcel

Cann-do: Risk management and OFR, CQS and Lexcel. August 16, 2012. A range of consulting and hands-on services designed to help firms: measure their readiness for outcomes-focused regulation; map out a path to gaining Lexcel accreditation; assess their credentials for the Conveyancing Quality Scheme; lower their indemnity insurance premiums through a demonstrable commitment to risk management; and secure client confidence through adherence to regulatory controls and rules of compliance. A range of consul...

2

Office Handbook offer

http://cannconsultancy.co.uk/risk-update/office-handbook-offer-2

September 28, 2012. Read more about Cann Consultancy’s latest service offering designed to make light work of the compliance challenge. Are you a newly appointed COLP/COFA looking for proven and practical guidance? Are you looking to nominate a COLP/COFA and equip them with the tools to do the job? Do you want to accelerate your journey towards Lexcel accreditation? Are you keen to ease the burden of compliance and OFR? Do you need to secure a step-change in standards, efficiency and quality? A comprehen...

3

Redeploy your credit controller for success in private paying family work after 1 April

http://cannconsultancy.co.uk/news-and-views/redeploy-your-credit-controller-for-success-in-private-paying-family-work-after-1-april

Redeploy your credit controller for success in private paying family work after 1 April. March 9, 2013. In most legal business models the credit controller is operating several steps after the horse has bolted. The fee earner has to bill the client (often late and when pressed by accounts for evidence of performance! If the Client truly can’t afford the fees (and most in reality will be able to beg/steal/borrow if forced), look for inventive ways of letting them act in person leaning on you as necessary ...

4

Paperless office continued (Part II)

http://cannconsultancy.co.uk/news-and-views/paperless-office-continued-part-ii

Paperless office continued (Part II). December 23, 2012. The project continues apace. While waiting for the scanner to be delivered I began thinking about how I was going to organize the scanned pages. I looked for some open source document management software I could play with, but nothing really took my fancy. So I decided to leave it until I began scanning and worked the issue out in practice. As it has turned out I haven’t needed separate software but more about that later. Similarly, with letters an...

5

5 reasons why it pays to be good at complaint handling

http://cannconsultancy.co.uk/news-and-views/5-reasons-why-it-pays-to-be-good-at-complaint-handling

5 reasons why it pays to be good at complaint handling. November 19, 2013. 5 reasons why it pays to become good at complaint handling. 8211; 80% of your new instructions will come from existing clients or recommendations from existing clients or contacts. Satisfied clients will be loyal, use your services again and will tell others about you. If you can turn a complaint into a positive experience in a timely way you will have a loyal client for life. Avoiding financial penalties -. Six reasons why….

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Top tips for effective complaint handling. Posted on December 15, 2013. Complaint handling often comes down to plain old commonsense. Here’s just a selection of practical, sensible tips that can help turn an unhappy customer into a loyal client. Avoid letters […]. 5 reasons why it pays to be good at complaint handling. Posted on November 19, 2013. Paperless or Paper-lite Part II. Posted on June 28, 2013. Some practical guidance on moving to a “paper-lite” existence. Posted on May 31, 2013. It has been a ...

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