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David McConnon - Car Sales Training

Welcome To CarSalesTraining.com. With more than thirty years in the car business, I have a track record of driving the performance of sales through people. My training is designed to utilise this key resource, to help them achieve optimum performance and ultimately accomplish the following aims:. Give customers the best service. Why is Carsalestraining.com Different? My aim is to understand those objectives, where your business requires improvement and deploy training to suit your needs.

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David McConnon - Car Sales Training | carsalestraining.com Reviews

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Welcome To CarSalesTraining.com. With more than thirty years in the car business, I have a track record of driving the performance of sales through people. My training is designed to utilise this key resource, to help them achieve optimum performance and ultimately accomplish the following aims:. Give customers the best service. Why is Carsalestraining.com Different? My aim is to understand those objectives, where your business requires improvement and deploy training to suit your needs.

<META> KEYWORDS

1 Sell more cars

2 Fundamentals of selling

3 US & UK experience

4 Correct way to sell cars

5 Expect success

6 Sales Process

7 No-one ever lost a sale by asking

8 Customer Service

9 Psychology of selling

10 After sales training

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welcome,sell more cars,increase profits,my approach,background,sales training,sales,process,communication,skills,sales management,after sales,telephone training,finance,carsalestraining.com 2005

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David McConnon - Car Sales Training | carsalestraining.com Reviews

https://carsalestraining.com

Welcome To CarSalesTraining.com. With more than thirty years in the car business, I have a track record of driving the performance of sales through people. My training is designed to utilise this key resource, to help them achieve optimum performance and ultimately accomplish the following aims:. Give customers the best service. Why is Carsalestraining.com Different? My aim is to understand those objectives, where your business requires improvement and deploy training to suit your needs.

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carsalestraining.com

1

David McConnon - Car Sales Training

http://www.carsalestraining.com/aftersales.htm

In after-sales, the greatest requirement for those who deal with customers is courtesy – not technical ability, just old fashioned courtesy. A recent on-line survey asked people what they most wanted from a car service department. For more than 80%, it was friendly and helpful staff. Consequences of Poor Service. Basic courtesies are often overlooked or not understood and this can be disastrous when dealing with customers. Establishing a reliable and courteous team of service advisors creates:.

2

David McConnon - Car Sales Training

http://www.carsalestraining.com/telephone.htm

The first contact from the customer may be by telephone, and this call could be directed to sales, service, parts, body shop or a call centre. How this initial call is handled often determines whether the customer deals with the company. The customer listens intently for those subliminal messages that we all give over the phone. The way that we speak betrays:. There are those who maintain that a car cannot be sold over the phone – I disagree. Just as in a showroom:. Coping in Tough Times.

3

David McConnon - Car Sales Training

http://www.carsalestraining.com/salestraining.htm

All too often bad habits are formed because fundamentals are not addressed at an early stage of the salesperson’s career. These often manifest themselves as follows:. The initial greeting with the customer; often referred to as ‘selling’ yourself. The lack of determination to ‘ask’ for the sale. No-one ever lost a sale by asking for it, but they will lose deals if they don’t. Customer Service is Key. Not just the sale – continued customer service from sale to service. Coping in Tough Times.

4

David McConnon - Car Sales Training

http://www.carsalestraining.com/salesprocess.htm

The sales process is an essential element in helping to sell cars. Without a process or plan in place, no salesperson, no dealership, will achieve their potential. It can’t just be imposed; it must be explained and, crucially, understood by those who will use it. Once this is done, the process can be controlled and honed. Benefits:. Improved levels of professionalism. Creates the right environment to sell cars. The Secret of Sales. Whatever is being sold, the correct and effective way is to:.

5

David McConnon - Car Sales Training

http://www.carsalestraining.com/communicationskills.htm

Communication or ‘soft’ skills help upgrade your ability to communicate and present yourself, and ranges across the entire sales process. It is the appropriate use of verbal presentation and body language and is effective communication. Such skills help bridge the gap between yourself and people who may not be like you. Much is made of the importance of being a ‘good talker’ in sales, but the ability and preparedness to listen is equally necessary. First Impressions by Phone. The most basic of soft skill...

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