support.okstate.edu
Staff
http://support.okstate.edu/staff
Lab Coordinator/Computer Support Specialist. Deskside Computer Support Specialist. Admin Support Asst. II. Computer Support Specialist - Labs. Student Computer Technician - GTLA. Senior Student Computer Technician. Student Computer Technician - Integrative Biology Labs. OSU Center for Health Sciences.
support.okstate.edu
Mission Statement
http://support.okstate.edu/home/mission-statement
We facilitate the highest quality educational experience possible for students of Oklahoma State University through professional technical assistance to educators in the College of Arts and Sciences. OSU Center for Health Sciences.
support.okstate.edu
Our Goals
http://support.okstate.edu/home/our-goals
Cooperative Utilization of Resources. Strengthen relationship with IT Division. Utilize each other's talents as a team. Commitment to specific response times. Multimedia classrooms and teaching labs: 15 minutes. Acknowledgement of voicemail or fax: 4 working hours. Acknowledgement of email: 24 working hours. Desk-side response (if necessary): 2 working days to 3 weeks. Commitment to realistic timeline for resolutions. Document all changes in priority. Other tools we may develop. Build rapport with clients.
support.okstate.edu
Services We Provide
http://support.okstate.edu/services-we-provide
Pre-purchase consulting (assessment, advice, quote preparation). Configuration and Setup (delivery, software installation, network configuration, peripheral setup). Upgrades to Software (operating systems, applications). Upgrades to Hardware (printer, scanner, memory, hard drive). Hardware Repair or Replacement (troubleshoot problems and assist in ordering new if necessary). Software Analysis (troubleshoot software incompatibilities, re-installations). Computer Labs, Multimedia Classrooms and Carts:.
support.okstate.edu
OCS Inventory
http://support.okstate.edu/ocs-inventory
If you choose not use the tools, please send the system information listed above to. Unfortunately we do not have an automated tool available for Linux computers at this time. Thank you for your assistance! Mac Inventory (Choose Guest). Manual Computer Inventory Form. FAQ for Inventory Tools. OSU Center for Health Sciences.
support.okstate.edu
FAQ
http://support.okstate.edu/faq
Configure OS 10.7 or 10.8 Mail. Change server settings in Apple Mail. Change my password in OS X Mail. Change my password in Outlook 2011. Share my calendar for OS X. Network Drives and Printers Questions. Map a network drive on my windows computer. Map a network drive on my macintosh computer. Install a network printer on my windows computer. Install a network printer on my macintosh computer. Find and install OSU/IT distributed software. Setup Time Machine Backups on my computer. Order a Dell computer.
support.okstate.edu
What's New
http://support.okstate.edu/whats-new
Tuesday, August 9, 2016. Added recommended computer configurations. Under the FAQ page along with useful contacts. Thursday, May 19, 2016. Network services are being updated starting at 10:15pm. During this time network services could be intermittent or potentially unavailable for portions of the scheduled downtime. Updates should be completed by 6:00am on May 20th. Thursday, May 12, 2016. Friday, April 1, 2016. OSU Center for Health Sciences.
support.okstate.edu
Satisfaction Survey
http://support.okstate.edu/satisfaction-survey
We hope you will take a moment and complete our survey listed below. Your input is important to us. Note: We do not capture email addresses for submitted surveys. If you have issues, questions, concerns with a survey please call us at 744-6844 or send an email to cas-help@okstate.edu. OSU Center for Health Sciences.
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