encoded.co.uk
IVR Payments
https://www.encoded.co.uk/ivr-card-payments
Partners & network. Agent assisted card payments. News & blogs. Reduce your agent costs by up to 80%. Protect your brand from card data theft. Reduce PCI DSS compliance activities by 90%. Click here to download Encoded's Product Overview document. Accept credit and debit payments by an automated IVR Payments line. Automated IVR payments are perfect for callers with a unique number i.e. invoice or customer reference to authenticate them prior to taking their payment. The solution is also ideal...A leading...
encoded.co.uk
IVR Payments
https://www.encoded.co.uk//ivr-card-payments
Partners & network. Agent assisted card payments. News & blogs. Reduce your agent costs by up to 80%. Protect your brand from card data theft. Reduce PCI DSS compliance activities by 90%. Click here to download Encoded's Product Overview document. Accept credit and debit payments by an automated IVR Payments line. Automated IVR payments are perfect for callers with a unique number i.e. invoice or customer reference to authenticate them prior to taking their payment. The solution is also ideal...A leading...
crmindustry.blogspot.com
CRMindustry.com Blog: 06/01/2013 - 07/01/2013
http://crmindustry.blogspot.com/2013_06_01_archive.html
Thursday, June 6, 2013. 43% of US contact centers now offer a web chat option to customers. New research published by ContactBabel, contact center industry analysts, reveals that web chat (or instant messaging) is one of the fastest-growing technologies used by US contact centers. 43% of this year’s survey respondents offer web chat as a customer service channel, compared to only 15% five years ago, with volumes of web chat increasing by 125% over the same timescale. Is a major study of over 200 US conta...
europeancontactcentre.blogspot.com
European Contact Centre blog: 11/01/2010 - 12/01/2010
http://europeancontactcentre.blogspot.com/2010_11_01_archive.html
European Contact Centre blog. Europe - despite all the media coverage to the contrary, call centres are alive and well onshore. This blog discuss the issues of working in European Call Centres and the more interesting aspects of so many cultures. Tuesday, November 09, 2010. CC Expo reflections (Contact Babel) and Cisco's latest Contact Centre Announcements. For those interested in more, there is a good public webinar on the ORA on the CRMXchange site today. Presented by Ken Rehor, Product Manager, Cisco.
universaldigitalproductions.blogspot.com
Universal Digital Productions: December 2009
http://universaldigitalproductions.blogspot.com/2009_12_01_archive.html
Wednesday, December 30, 2009. IVR Year in Review. Management systems created and implemented for the H1N1 pandemic ( 1. And other unforseen catastrophes. There were also many novel implementations of IVR in health care management and delivery including virtual medical clinics. And followup/medication reminder services. In addition, academic researchers found potential benefits from the use of IVR by making it easier for test subjects to submit real-time data. By creating lists of best practices and learn...
krismcglone.com
Kris McGlone – Page 2 – Musings about Life, Fatherhood, Inspiration and Pop Culture
https://krismcglone.com/page/2
Musings about Life, Fatherhood, Inspiration and Pop Culture. Whaddya mean the Internet will be fine without me? November 21, 2011. May 20, 2014. OK, Here’s the thing. Commercial resonated with me. Get people to listen. My Top Five Guiding Principles. July 27, 2011. May 20, 2014. I was recently inspired by an article in the Harvard Business review in which. Discussed his Ten Principles to Live by in Fiercely Complex Times. Here are the first five that spring to mind:. Work hard and be nice to people.
SOCIAL ENGAGEMENT