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Call Center Customer Experience Consulting, Training and Improvements | Contextual Strategy Group

Communicate brand values. Connect with customers. Maximize your success. Front-line staff and call center agents should be trained to deliver excellent customer service. The training generally involves the development of interpersonal skills, emotional competence and product knowledge. Contextual training. In particular enables call center agents and operations workers to treat customers as individuals and provide customized support. Customers should be empowered to use different solutions. It is crucial...

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Call Center Customer Experience Consulting, Training and Improvements | Contextual Strategy Group | contextualstrategygroup.com Reviews
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Communicate brand values. Connect with customers. Maximize your success. Front-line staff and call center agents should be trained to deliver excellent customer service. The training generally involves the development of interpersonal skills, emotional competence and product knowledge. Contextual training. In particular enables call center agents and operations workers to treat customers as individuals and provide customized support. Customers should be empowered to use different solutions. It is crucial...
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Call Center Customer Experience Consulting, Training and Improvements | Contextual Strategy Group | contextualstrategygroup.com Reviews

https://contextualstrategygroup.com

Communicate brand values. Connect with customers. Maximize your success. Front-line staff and call center agents should be trained to deliver excellent customer service. The training generally involves the development of interpersonal skills, emotional competence and product knowledge. Contextual training. In particular enables call center agents and operations workers to treat customers as individuals and provide customized support. Customers should be empowered to use different solutions. It is crucial...

INTERNAL PAGES

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1

Structured Listening Examination of Hiring, IVR prompts and Call Guides | Contextual Strategies Group

http://www.contextualstrategygroup.com/how-we-operate

How We Make Things Better. Brand Integration/ Brand Conversations. Vendor Selection and Management.

2

Brand Training, Call Guide Development, Lead Generation, Click to Call | Contextual Strategies Group

http://www.contextualstrategygroup.com/case-studies

How We Make Things Better. Brand Integration/ Brand Conversations. Vendor Selection and Management.

3

Creating Structured Flexible Call Guides and Scripts | Contextual Strategies Group

http://www.contextualstrategygroup.com/our-philosophy

How We Make Things Better. One of our mantras is Burn all the scripts! Brand Integration/ Brand Conversations. Vendor Selection and Management.

4

Customer Experience Snapshot, Monitoring, Measuring and Recording | Contextual Strategies Group

http://www.contextualstrategygroup.com/ce-snapshot

How We Make Things Better. The Customer Experience Snapshot. The Customer Experience Snapshot. How customers feel about your brand often depends upon their personal experience with your front-line customer service agents. Most Admired Companies Not-So Admired Companies. Do you really know what your customers experience when they call you? Satisfaction and NPS scores provide you with a score but don’t provide specific actions to improve immediately. Knowing your Customer’s Experience. Actual recordings of...

5

Call Center Improvements, Customer Service Evaluation and Optimization | Contextual Strategies Group

http://www.contextualstrategygroup.com/what-we-do

How We Make Things Better. Brand Identity and Brand Promise are often compromised at the Moment of Truth when a customer is speaking with a representative. We help our clients deliver the brand promise within the context of the daily interactions between your call center agents and your customers. After all the investment in adverting and marketing, does the customer experience live up to the promise? We work closely with operations to optimize marketing results. Where operations are often concerned ...

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Web Design and On-line Marketing New York City - Clients AMMA Marketing

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AMMA Marketing – Online Marketing, Design and Search 800-466-0684 info@ammamarketing.com. Big Agency Background & Small Agency Focus. AMMA Digital – Marketing, Design and Search. Big Agency Background & Small Agency Focus. James Jay Dudley Foundation. 1641 3rd Avenue, New York, NY 10128. 1641 3rd Avenue, New York, NY 10128.

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Call Center Customer Experience Consulting, Training and Improvements | Contextual Strategy Group

Communicate brand values. Connect with customers. Maximize your success. Front-line staff and call center agents should be trained to deliver excellent customer service. The training generally involves the development of interpersonal skills, emotional competence and product knowledge. Contextual training. In particular enables call center agents and operations workers to treat customers as individuals and provide customized support. Customers should be empowered to use different solutions. It is crucial...

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