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Customer Care, Support. Articles in this section. Customer Care - Options. Customer Care - Options. March 06, 2017 15:25. Tickets can take from 24-72 hrs to be replied to. Choose to use our self service system. Which allows you to find your queries automatically. Take a look at the most common questions. Fast track your support. Don't forget you can find out what the charges on your phone bill relate to and what you where charged. Questions we're often asked. Read these FAQ's! Was this article helpful?
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Customer Care, Support. Please do not submit multiple tickets! Tickets are answered in up to 72 hrs. Website or service you purchased from. Please give your date in the format: dd/mm/yyyy. Mobile number used to pay. Please give your number in international format, for example: 447777777777 or 4411111111111. If you received a transaction ID during your purchase, please state this here. Please give as much detail as possible to ensure a faster solution. Or drop files here. Customer Care, Support.
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Customer Care, Support. New articles and comments. Solutions, frequently asked questions and known issues. e.g. What is this on my phone bill? What have I been charged for? Cant download a ringtone or other content? Etc If youre about to log a support request, this might be a good place to start. Please Note: Tickets can take from 24-72 hrs to be replied to. How to claim my PayPal refund. I am receiving pop-ups on my phone. Help with WyWallet purchases. Advice on landline phone call charges.
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