deliveringperfectservice.blogspot.com
Delivering "Perfect Service": June 2010
http://deliveringperfectservice.blogspot.com/2010_06_01_archive.html
An approach for companies that want to actually achieve competitive advantage by delivering superior service to their customers. By reading and following many of the ideas presented here, managers can transform their companies into top-tier premium service competitors. I welcome comments and other ideas. Tuesday, June 29, 2010. After The Win, Companies Need To Deliver "A Perfect Conversion". And then you get the word.you have won the big sale! Bruce Temkin, in a recent blog post, describes this as the "E...