serviceinindustry.com
Knowledge Base for Managers – SERVICE IN INDUSTRY BRIEFING
https://serviceinindustry.com/literature-for-managers
SERVICE IN INDUSTRY BRIEFING. Management Performance Transformation Digitization Servitization. Sunday, November 6th, 2016. Knowledge Base for Managers. Driving success in service operations through leading indicators: 7 key messages. Managing international service operations: One size fits all doesn’t cut it. Servitization needs top caliber leadership: How to secure it. Digitization: How to know whether an industry is being disrupted. Asset Management and Smart Maintenance. Follow Blog via Email. By Hei...
serviceinindustry.com
Markets – SERVICE IN INDUSTRY BRIEFING
https://serviceinindustry.com/category/markets
SERVICE IN INDUSTRY BRIEFING. Management Performance Transformation Digitization Servitization. Sunday, November 6th, 2016. Knowledge Base for Managers. Mastering the Fundamentals of Successful Service Marketing. September 19, 2016. One of the single most important objectives that service executives pursue today is service revenue growth. However, many struggle with this aspect of their business. Perhaps the reason lies in the fact […]. Technology is servitizing the world (Example 1: Auto industry).
serviceinindustry.com
Customer Experience – SERVICE IN INDUSTRY BRIEFING
https://serviceinindustry.com/category/customer-experience
SERVICE IN INDUSTRY BRIEFING. Management Performance Transformation Digitization Servitization. Sunday, November 6th, 2016. Knowledge Base for Managers. Customer Journey Maps: Why they can help you and how to approach them. September 8, 2016. Like many of you, I have found the the idea of customer journey maps very compelling as an approach for gaining insight into how customers think and feel, but somewhat intimidated by […]. August 15, 2016. April 17, 2016. November 26, 2015. Value based Selling: If Yo...
right1time.com
Journal of Creating Value / Reviewer | Right, First Time ™
http://right1time.com/2015/09/04/journal-of-creating-value-reviewer
8211; Mail Marketing Strikes Back! Articles & Posts. Journal of Creating Value / Reviewer. Our David Hood has been behind, and continues to support, new Customer Value Creation International professional membership body. That group now has its own Journal of Creating Value – and David is a Reviewer with this new and important publication. Further information on the Journal of Creating Value here. Further information on the Customer Value Creation International group here. Check new SME packages.
middlesexconsulting.com
Of Amazon And Welding Rods - Impact Of B2C Experiences On B2B Customers
http://www.middlesexconsulting.com/blog/of-amazon-and-welding-rods-impact-of-b2c-experiences-on-b2b-customers
Middlesex Consulting - Growth Requires Retention. Of Amazon And Welding Rods - Impact Of B2C Experiences On B2B Customers. Sam Klaidman - Monday, June 01, 2015. Notes: 1) The author of this post, Anil V. Pillai, is a Director of the India based consultancy Terragni Consulting (P) Ltd. Anil and I are members of the Customer Value Creation International. Communications and Technology Committee. This article was published in the May 2015 issue of “Efficient Manufacturing" magazine. Any bets what would happe...
middlesexconsulting.com
Middlesex Consulting - Sam Klaidman
http://www.middlesexconsulting.com/Home.htm
MIddlesex Consulting - Growth Requires Retention. We help B2B capital equipment company's services businesses grow by creating customer value and delivering consistent customer experiences for your customers, your customer’s customers, and your prospects. Remember - You can’t generate a sale or retain a customer without delivering customer value and a great experience. Value is the ultimate differentiator. Value is the reason customers purchase. Value creation is innovative. CX cannot be easily duplicated.
serviceinindustry.com
Products – SERVICE IN INDUSTRY BRIEFING
https://serviceinindustry.com/category/products
SERVICE IN INDUSTRY BRIEFING. Management Performance Transformation Digitization Servitization. Sunday, November 6th, 2016. Knowledge Base for Managers. New and interesting products (with a service relevance) that make a difference. Robochefs, culinary platforms and services. April 17, 2015. One of the most intriguing exhibits at this year’s Hannover Messe (industrial fair) is a robotic system offering top notch cooking services. The system is the brainchild of Mark Oleynik of Moley […]. At least kind of.
middlesexconsulting.com
Characteristics of a Value Creator
http://www.middlesexconsulting.com/blog/characteristics-of-a-value-creator
Middlesex Consulting - Growth Requires Retention. Characteristics of a Value Creator. Sam Klaidman - Monday, April 27, 2015. Note: This post was written by my fellow member of the CVCI. Board of Directors - Ray Sheen. It was posted on April 13, 2015 here. Ray is President, Product and Process Innovation. Internal or External Focus. A person with an internal focus will be looking to the job description, the procedures, or the checklist to determine what to do. They do what their instructions say to do...
serviceinindustry.com
Community – SERVICE IN INDUSTRY BRIEFING
https://serviceinindustry.com/community
SERVICE IN INDUSTRY BRIEFING. Management Performance Transformation Digitization Servitization. Sunday, November 6th, 2016. Knowledge Base for Managers. Driving success in service operations through leading indicators: 7 key messages. Managing international service operations: One size fits all doesn’t cut it. Servitization needs top caliber leadership: How to secure it. Digitization: How to know whether an industry is being disrupted. Asset Management and Smart Maintenance. Follow Blog via Email. Respec...
omegascoreboard.com
Omega Management Group
http://www.omegascoreboard.com/customer-experience-conference.php
CEMDNA Certified Playbook Partner Program. Customer and Employee Surveys. NorthFace ScoreBoard Award Audit Program. Our Online Sponsor Gallery Inside the SCORE 2016 Brochure. Read Dinner Keynote Speaker. Featuring Three NFSB Award Winners! The Industry Forum on CEM Best Practices in Creating Customer Loyalty and Retention Strategies. SCORE Conference 2016 took place on May 25-27 at the Seaport Hotel and World Trade Center in Boston. Of recipients who attended the Award Dinner and Ceremony on May 26.
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