experienceweb.wordpress.com
About | Experience Web
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As goods and services become commoditized, the customer experiences that companies create will matter most…. I want to use this blog to share my thoughts and findings as I learn more about Customer Experience Management. Please don’t forget to drop in your suggestions and comments. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. On CX Maturity Model.
atticawebsolutions.com
Testimonials | Attica Web Solutions
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Find out more about us and how we can help : Contact us on. Andy Sewter, MD, Bucks Loans. I haven't worked with Tom for very long, but he has supported me on an important project recently and completed that very well. Tom is skilled, flexible, comes up with ideas and works hard. These are all qualities that are extremely valuable in the current business climate and I will be asking him to support us for more projects in the near future.". Tony Dessauer, MD, Bravo Design. I would highly recommend Tom to a...
geoffhardy1.wordpress.com
Geoff Hardy | discussions on leadership & management
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Discussions on leadership and management. A simple framework to develop leaders. Posted by Geoff Hardy. Asymp; 1 Comment. Nisations continue to struggle with all forms of leadership development (see for example Deloitte’s ‘Survey of Human Capital Trends 2015’). Here is a simple framework based on the work by John Adair in his book ‘How to Grow Leaders.’. Mentor – but not with someone outside the organisation or someone at the same level. Senior people in the company make excellent mentors becau...The cha...
geoffhardy1.wordpress.com
Why don’t they teach sales at university? | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/06/21/sales-2
Discussions on leadership and management. Why don’t they teach sales at university? Posted by Geoff Hardy. Asymp; Leave a comment. Graduation by Sean MacEntee). Why don’t they teach sales at university? It seems odd that sales doesn’t appear in the course outlines for leading MBAs. Likewise, first degrees offered by universities across the country give budding sales graduates few options. But what about sales? Has anyone ever met a BA in Sales let alone in Applied Sales? Philip Delves Broughton in his ex...
geoffhardy1.wordpress.com
Why the customer self-service revolution is stalling | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/10/why-the-customer-self-service-revoultion-is-stalling-2
Discussions on leadership and management. Why the customer self-service revolution is stalling. Posted by Geoff Hardy. Asymp; Leave a comment. In 2010 I was asked to speak at a meeting in Cambridge on customer service. The audience consisted of 50 or so retired bank managers who met quarterly to debate business topics. And so the self-service revolution has rumbled on. But it’s not all one way traffic. Customers are rebelling against their extra and expanding work load. The fact that customers complain a...
geoffhardy1.wordpress.com
Growing leaders – masterclass | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/10/growing-leaders-masterclass-3
Discussions on leadership and management. Growing leaders – masterclass. Posted by Geoff Hardy. Asymp; Leave a comment. Many people in the contact centre industry say that having effective team leaders is one of the most important factors of a successful operation. However, the amount of time that organisations spend developing people in these roles, particularly when they are first appointed, varies greatly in practice. Some key implications of the blog are:. The Issue ‘Can you point to an organisation ...
clivemulligan.wordpress.com
Simply Bloggin' | Blog site of Clive Mulligan of Simply Consulting | Page 2
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Blog site of Clive Mulligan of Simply Consulting. Newer posts →. I’ve got this great idea! Taking a new product idea to market. August 4, 2010. So there you are having that light bulb moment about a business idea that is going to be the next best thing since Mother Pride invented the bread slicer! But hang on a minute before you going rushing to launching to the market ask yourself the following;. Is there a market for the product? What is it going to do for those customers who buy it? In particular is n...
geoffhardy1.wordpress.com
Change management – a successful case of staff engagement | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/04/change-management-2
Discussions on leadership and management. Change management – a successful case of staff engagement. Posted by Geoff Hardy. Asymp; Leave a comment. In our blog ‘Change management – engaging the people (2)’ we looked at approaches for working with staff who show resistance to change. Here is a case study on a successful case of staff involvement that ensured a change programme produced benefits that were totally unexpected. The reports were too complicated. The reports ran for around 6-months before they ...
geoffhardy1.wordpress.com
Your client wants your advice – but more than that they want to think for themselves | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/10/your-client-wants-your-advice-but-more-than-that-they-want-to-think-for-themselves
Discussions on leadership and management. Your client wants your advice but more than that they want to think for themselves. Posted by Geoff Hardy. Asymp; Leave a comment. Film) (Photo credit: Wikipedia). Listening is the ultimate core competence’ says Tom Peters. The topic must be back in fashion. I’ve read two articles in the last month on listening; as well as the three chapters from Peters in ‘The Little Big Things.’. In her second book, ‘More Time to Think,’ Kline says that in any client meeting th...