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The Holy Grail of Service | China Service Academy – Creating World Class Cultures Of Service Excellence
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China Service Academy – Creating World Class Cultures Of Service Excellence. The Holy Grail of Service. What This Initiative Is Ultimately About. The Holy Grail of Service is Customer Retention and Customer Loyalty, both of which go a long way towards organization profitability. But Customer Retention and Loyalty doesn’t just happen miraculously. The Key to Customer Retention and Loyalty is Customer Satisfaction, which is the dynamics between Service Delivery and Customer Delight. What You Can Expect.
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How World Class Cultures of Service Excellence Are Created | China Service Academy – Creating World Class Cultures Of Service Excellence
http://chinaserviceacademy.com/how-world-class-cultures-of-service-excellence-are-created
China Service Academy – Creating World Class Cultures Of Service Excellence. How World Class Cultures of Service Excellence Are Created. What This Initiative Is Ultimately About. Care for a critical analysis of what World Class Companies have done and are doing to Create World Class Cultures Of Service Excellence? That is precisely what this keynote / interactive workshop is all about. Through it your people will. Examine Global Paradigm Shifts And How They Relate To Service Excellence. Learning From Org...
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What | China Service Academy – Creating World Class Cultures Of Service Excellence
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China Service Academy – Creating World Class Cultures Of Service Excellence. What We Do For You. Are you aware that billions of dollars are wasted every year globally on service programs that simply do not work to the degree they need to? We can assist you to. 2) Identify the gaps and fully customize initiatives to address them. 3) Re-measure Your Customers’ Experience so you can show ROI. In summary, here is a Service Excellence Framework which clearly illustrates the process!
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The Hardest Thing In Service | China Service Academy – Creating World Class Cultures Of Service Excellence
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China Service Academy – Creating World Class Cultures Of Service Excellence. The Hardest Thing In Service. What This Initiative Is Ultimately About. Engage us to deliver this revealing keynote / interactive workshop and give the people in your organization the appreciation necessary to make one of the hardest things in service one of the easiest. If you are really keen on learning from the absolute best, contact us. Now to have everyone in your organization benefit from this keynote / interactive workshop.
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World Class High Tech with High Touch | China Service Academy – Creating World Class Cultures Of Service Excellence
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China Service Academy – Creating World Class Cultures Of Service Excellence. World Class High Tech with High Touch. What This Initiative Is Ultimately About. Information Technology has taken over! Like it or not you are living in a 24 hours a day, 7 days a week, 365 days a year world that is accelerating faster than you can imagine. In this High Tech world, the latest integrated technologies are deepening their connected to your world. So, that you can serve your customers better. What You Can Expect.
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Service+Social Media | China Service Academy – Creating World Class Cultures Of Service Excellence
http://chinaserviceacademy.com/service-social-media
China Service Academy – Creating World Class Cultures Of Service Excellence. What This Initiative Is Ultimately About. You once, undoubtedly owned your brand and your brand communication, today it seems to be firmly in the hands of your customers and potential customers. The days of sanctimony and reinforcing the illusions of being service oriented are over. The reality of your customers’ experience of your real service standards is the new currency. What You Can Expect. A ground breaking, absolutely uni...
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Delivering On Your Service Promise | China Service Academy – Creating World Class Cultures Of Service Excellence
http://chinaserviceacademy.com/delivering-on-your-service-promise
China Service Academy – Creating World Class Cultures Of Service Excellence. Delivering On Your Service Promise. What This Initiative Is Ultimately About. In other words, organizations tend to mostly fall short of their service promises. Unfortunately for you, your customers tend to hold you to your service promises. So, isn’t it time to be a congruent organization and give everyone in your organization an opportunity to step up and truly deliver on your service promises? What You Can Expect. A ground br...
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The Service Value Chain | China Service Academy – Creating World Class Cultures Of Service Excellence
http://chinaserviceacademy.com/the-service-value-chain
China Service Academy – Creating World Class Cultures Of Service Excellence. The Service Value Chain. What This Initiative Is Ultimately About. This is exactly what this interactive keynote / workshop will do for your organization, enhance your Service Value Chain and Improve Your Customers’ Experience. If you are really keen on learning from the absolute best, contact us. Now to have everyone in your organization benefit from this keynote / interactive workshop. What You Can Expect. How It Is Conducted.
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Sustaining The Rewards Of Service Excellence | China Service Academy – Creating World Class Cultures Of Service Excellence
http://chinaserviceacademy.com/sustaining-the-rewards-of-service-excellence
China Service Academy – Creating World Class Cultures Of Service Excellence. Sustaining The Rewards Of Service Excellence. What This Initiative Is Ultimately About. How do you sustain the rewards of Service Excellence across your organization? How do you keep the Service Excellence Mind Sets, Skill Sets and Business Sets that you have so meticulously put together continuously fresh in the daily workings of all your staff? 1) Coach them to better exemplify your Service Philosophy. Key Designated Service C...
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The Global Service Challenges Of The Future | China Service Academy – Creating World Class Cultures Of Service Excellence
http://chinaserviceacademy.com/the-global-service-challenges-of-the-future
China Service Academy – Creating World Class Cultures Of Service Excellence. The Global Service Challenges Of The Future. What This Initiative Is Ultimately About. The world is connecting and converging like never before. The result of this is that your customers are increasingly getting more affluent, their outlook is changing, their expectations are rising and as a result, the demands this is placing on your organization have never been greater. What You Can Expect. What You Will Discover. Examining Th...
