Customer Experience Failures: It happens to us everyday. You're buying something online, checking out at the grocery store, re-ordering supplies at the office, or trying to change your insurance...
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cx-fail | cx-fail.tumblr.com Reviews
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Customer Experience Failures: It happens to us everyday. You're buying something online, checking out at the grocery store, re-ordering supplies at the office, or trying to change your insurance...
cx-fail.tumblr.com
#CX_Fail
https://cx-fail.tumblr.com/tagged/customer-experience
What is a #CX Fail? Celebrate a #CX Win. Submit Your #CX Fail. You need to spend 5 times more to acquire a new customer than you spend to retain an existing one. Dear Keurig: Why bother responding at all? The Problem with Password Resets and Scripted Help Responses…. On Saturday, Feb 26th I went to restock my K-Cup supply. I could not get into my account. I know I did not forget my password because, even if this is stupid, I use the same password for all non-essential accounts like…Keurig.
#CX_Fail
https://cx-fail.tumblr.com/tagged/dissatisfied-customers
What is a #CX Fail? Celebrate a #CX Win. Submit Your #CX Fail. White House Office of Consumer Affairs, Washington, DC. About 13 percent of dissatisfied customers tell more than 20 people. Atonement by Toni Romero.
#CX_Fail
https://cx-fail.tumblr.com/tagged/Zellers
What is a #CX Fail? Celebrate a #CX Win. Submit Your #CX Fail. A great #CX Fail find found on Twitter. The Globe and Mail article is bland, but the reader comments paint a very clear picture of why the Zellers department stores failed. Too bad leadership did not act upon such comments prior to their decline. And, yes, the “leader” lounging in a golf cart photo is well, just poetic. How Zellars failed. The best part is the comments. In short a bad. Will kill you. http:/ bit.ly/icafwV.
#CX_Fail
https://cx-fail.tumblr.com/tagged/cx-roi
What is a #CX Fail? Celebrate a #CX Win. Submit Your #CX Fail. You need to spend 5 times more to acquire a new customer than you spend to retain an existing one. Atonement by Toni Romero.
RightNow’s Customer Experience Impact 2010 report... - #CX_Fail
https://cx-fail.tumblr.com/post/3838553788/rightnows-customer-experience-impact-2010-report
What is a #CX Fail? Celebrate a #CX Win. Submit Your #CX Fail. Via Cindy Waxer’s 25 Customer Service Experts. Blogs and Influencers to Track in 2011. Atonement by Toni Romero.
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cx-fail
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