The new competitive advantage in today's economy is customer performance. When work transitions from employee to customer, several benefits emerge—if customers can perform. Organizations can reduce...
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Customer Performance Group - Home | doityourselfcustomers.com Reviews
https://doityourselfcustomers.com
The new competitive advantage in today's economy is customer performance. When work transitions from employee to customer, several benefits emerge—if customers can perform. Organizations can reduce...
doityourselfcustomers.com
Services - Customer Performance Group
http://www.doityourselfcustomers.com/services.html
Our Business Focuses on Creating Competitive Advantages for Your Business. We do this four ways:. Help businesses think strategically and tactically about codesign, cocreation, and coproduction experiences. Elicit customer requirements, generate prototypes, and evaluate customer experiences. Build the expertise of you and your employees. Our engaging presentations and keynote addresses. Are you ready for the coproduction revolution? We provide consulting services in these three areas:. Implementing initi...
Resources - Customer Performance Group
http://www.doityourselfcustomers.com/resources.html
Learn More About Customer Performance and Coproduction Experiences. We provide the following resources to help you learn more about our ideas. Customer Performance Group has published the following books. By Peter C. Honebein and Roy F. Cammarano. 2006 Award of Excellence. Strategies for Effective Customer Education. By Peter C. Honebein. By Roy F. Cammarano. Management and leadership are not synonymous! Whether a business is in the start-up phase or has been around many years, award-winning Entrepreneur...
About Us - Customer Performance Group
http://www.doityourselfcustomers.com/about-us.html
We Provide Consulting, Research, and Design Services that Launch Innovations and Improve the Performance of Customers and Employees. Customer Performance Group provides its clients professional services in the areas of:. Management and Marketing Strategy. Product and Service Innovations. Customer and Employee Performance. We have worked with a variety of different organizations to:. Design user experiences for numerous scientific instrument systems, including the system that sequenced the human genome.
Our Approach - Customer Performance Group
http://www.doityourselfcustomers.com/our-approach.html
Coproduction Experiences Help You Establish a Competitive Advantage. Success is what customers want! They want to perform well, achieve excellence, and realize the value they expect from the goods and services they purchase. To ensure customer performance, companies must design experiences with that goal in mind. Our approach is the Coproduction Experience Model, which integrates the elements of vision, access, incentive, and expertise. Learn about each of the Coproduction Experience Model elements below.
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Customer Performance: July 2005
http://coproduction.blogspot.com/2005_07_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Sunday, July 24, 2005. It appears that when Apple spotted this trend, it wrapped an experience around it and launched a directory of Podcasts. Apple generates no revenue, but supports the cocreation in order to promote the iPod platform, sell more iPods, and create a crossover effect to its music store. Posted by Peter Honebein at 5:07 PM.
Customer Performance: October 2005
http://coproduction.blogspot.com/2005_10_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Friday, October 21, 2005. A great satire on the world of coproduction experiences and customer performance. Posted by Peter Honebein at 12:55 PM. Tuesday, October 11, 2005. Persuasive Messages for Customer Performance. 1 Help Save The Environment. 2 Partner With Us To Save The Environment. 3 Join Your Fellow Guests In Saving The Environment.
Customer Performance: April 2006
http://coproduction.blogspot.com/2006_04_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Sunday, April 30, 2006. Another Reason To Do Real Estate Yourself. If you have not checked out Zillow ( http:/ www.zillow.com/. Posted by Peter Honebein at 10:39 AM. Monday, April 10, 2006. Sing-A-Longa Sound of Music Experience. Posted by Peter Honebein at 10:45 AM. View my complete profile. Medical Adherance - A Crowded Market?
Customer Performance: June 2005
http://coproduction.blogspot.com/2005_06_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Wednesday, June 22, 2005. Recent research from WSL Strategic Retail in New York suggests the DIY customer trend continues to build steam (Brandweek, 5/23/2005, Vol. 46 Issue 21, p26, 1p). 83% of homeowners do their own repairs or improvements. 76% of homeowners do their own home decor projects. 62% of computer owners burn their own music CDs.
Customer Performance: February 2006
http://coproduction.blogspot.com/2006_02_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Sunday, February 19, 2006. Do-It-Yourself Cuts Airline Workers. USA Today, 2/19/06. Posted by Peter Honebein at 8:19 AM. Consultant, Designer, Author, Educator, Adjunct Professor at Indiana University and University of Nevada, Reno. View my complete profile. Medical Adherance - A Crowded Market? A New Twist on Emergency Alerts.
Customer Performance: August 2005
http://coproduction.blogspot.com/2005_08_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Monday, August 15, 2005. Radical DIY for Hybrids. Radical do-it-yourself customers go to extremes to customize goods and services. A recent AP news story by Tim Molloy ( 8/14/05. The question that we can derive from this story is what should your company's policies be with regard to radical do-it-yourself? How do companies learn about them?
The Spark » How to Listen to Customers
http://thesparknv.org/2013/06/19/how-to-listen-to-customers
Tools & Resources. Tools & Resources. How to Listen to Customers. Wed, Jun 2013. By Peter C. Honebein, Ph.D. Last year I listened to a lot of customers talk about their electric vehicles, specifically about how they fuel their electric vehicles. My role was to listen to customers and then describe the customer requirements for a new service for the tasks I discovered. The brilliant technologists and engineers would then take over to build the service to meet those requirements. One of the tasks was:.
Customer Performance: March 2006
http://coproduction.blogspot.com/2006_03_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Friday, March 17, 2006. Monitoring Your Vehicle's Performance. OnStar, the GM service that provides information services to GM vehicle owners, has introduced yet another services that enhances customer performance. It is called OnStar Vehicle Diagnostics. Posted by Peter Honebein at 8:01 AM. View my complete profile. Royal Nuances in a Subway.
Customer Performance: January 2006
http://coproduction.blogspot.com/2006_01_01_archive.html
Ideas and thoughts regarding the strategy, analysis, design, and management of codesign, cocreation, and coproduction experiences that enable customers to perform. Thursday, January 12, 2006. Setting Expectations for Surgery. Posted by Peter Honebein at 10:31 AM. Consultant, Designer, Author, Educator, Adjunct Professor at Indiana University and University of Nevada, Reno. View my complete profile. Medical Adherance - A Crowded Market? A New Twist on Emergency Alerts. Royal Nuances in a Subway.
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Customer Performance Group - Home
Customer Co-Creation of Value. In the past, customers expected organizations to do a lot of the work for them. Now, organizations are expecting customers to do more of the work themselves—and when the experience is designed effectively customers respond enthusiastically. To ensure customers perform, organizations must design experiences with that goal in mind. The principles of vision, access, incentive, and expertise form the foundation for what we call coproduction experiences. In our award-winning book.
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