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eDesk Assist Consulting Inc. - eDesk Assist - About Us

Helping companies effectively leverage HP Service Manager and ITIL In everything we do,  We believe in challenging the status quo.  We do this using best practices, creativity, and appropriate...

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eDesk Assist Consulting Inc. - eDesk Assist - About Us | edeskassist.com Reviews

https://edeskassist.com

Helping companies effectively leverage HP Service Manager and ITIL In everything we do,  We believe in challenging the status quo.  We do this using best practices, creativity, and appropriate...

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1

eDesk Assist Consulting Inc. - eDesk Assist - Blog

http://www.edeskassist.com/blog.html

If we remove a Department from the Department table, does it impact historical tickets for that Department? As a general answer: no. For tickets (Interactions, Incidents, etc.):. The deleted department name will continue to reside in these tickets. That in itself does not cause any issues, however, if the department is displayed on any forms using a comfil control and a configured link, then that link will no longer resolve successfully. Typically that is a very minor issue, and can be tolerated. Concurr...

2

eDesk Assist - Credentials 1 - eDesk Assist Consulting Inc.

http://www.edeskassist.com/credentials.html

ServiceNow: Certified Developer; Certified. HP Service Manager Certified V9; Certified V7. Masters Certificate in Project Management. Bachelor’s Degree Computer Science, York University. Ryerson Polytechnic 3-year Electrical, Electronics, Computer Science (top 1%). Chris has worked across several sectors including Services, Electricity, Oil and Gas, Banking, and Government within Canada and the US. HP Service Manager Integration Specialist, v9.

3

eDesk Assist - Credentials 4 - eDesk Assist Consulting Inc.

http://www.edeskassist.com/page-4.html

Service Manager, Certified v7. Masters Certificate in Project Management (MCPM). Bachelors Degree Computer Science. Ryerson 3-year Electrical, Electronics, and Computer Science.

4

eDesk Assist - Services - eDesk Assist Consulting Inc.

http://www.edeskassist.com/services.html

HP Service Manager, ServiceNow, and ServiceCenter. Risk assessment and recommendations on your current installation. Tailoring; custom code; configurations; integrations (Connect-It, LDAP, Active Directory, uCMDB, RC, etc.). Training design and delivery for Users or Administrators. Knowledge transfer to in-house staff. Solution and code, review and recommendations. Embedded throughout our offerings are best practices for IT Service Management according to the ITIL Framework. ITIL services include:.

5

eDesk Assist - Testamonials - eDesk Assist Consulting Inc.

http://www.edeskassist.com/testimonials.html

Chris is really a model of what a hard working person is. I have nothing to offer but praise. Process Improvement, 2015. Mr Scott is an intelligent and motivated individual. He is a delight to work with and is a great team player. As an ITIL / HPSM expert, Chris supplied the project team with a wealth of information and solutions. The team has also acquired valuable experience from the mentoring that Chris has provided. Manager, Continal Service Improvement, 2012. For Chris Scott, President:. Chris ensur...

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