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Thursday, 28 February 2008. BRITISH GAS AND ITS CUSTOMERS – HOW NOT TO RUN RELATIONSHIPS. So British Gas customers are between a rock and a hard place - and why should the company really care about the way it treats its customers? Anybody tuning into BBC television this week would have seen the story about the guy who had his home broken into by British Gas while he was on holiday so they could fit a new meter - and he wasn’t even a British Gas customer! Wednesday, 16 January 2008. When the world’s...

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Thursday, 28 February 2008. BRITISH GAS AND ITS CUSTOMERS – HOW NOT TO RUN RELATIONSHIPS. So British Gas customers are between a rock and a hard place - and why should the company really care about the way it treats its customers? Anybody tuning into BBC television this week would have seen the story about the guy who had his home broken into by British Gas while he was on holiday so they could fit a new meter - and he wasn’t even a British Gas customer! Wednesday, 16 January 2008. When the world’s...
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Industry Insider | editorstevehurst.blogspot.com Reviews

https://editorstevehurst.blogspot.com

Thursday, 28 February 2008. BRITISH GAS AND ITS CUSTOMERS – HOW NOT TO RUN RELATIONSHIPS. So British Gas customers are between a rock and a hard place - and why should the company really care about the way it treats its customers? Anybody tuning into BBC television this week would have seen the story about the guy who had his home broken into by British Gas while he was on holiday so they could fit a new meter - and he wasn’t even a British Gas customer! Wednesday, 16 January 2008. When the world’s...

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1

Industry Insider: January 2008

http://www.editorstevehurst.blogspot.com/2008_01_01_archive.html

Wednesday, 16 January 2008. SUB-PRIME MADNESS LEADING US INTO RECESSION – BUT DOES IT HAVE TO BE THIS WAY? When the world’s largest and one of the most ‘respected’ banks says it has lost at least $18bn through its involvement in the sub-prime US mortgage fiasco then shockwaves can be expected. Surely it is the responsibility of business, banks and government to help avoid the recession by talking the economy up and taking effective measures - such as reducing interest rates and minimising price rises for...

2

Industry Insider: APPLE AND MICROSOFT – CAN YOU TELL THEM APART?

http://www.editorstevehurst.blogspot.com/2007/11/apple-and-microsoft-can-you-tell-them.html

Thursday, 8 November 2007. APPLE AND MICROSOFT – CAN YOU TELL THEM APART? I was a delegate to the CCA Convention. So Apple has moved in the eyes of at least some of its customers from being an ultra cool outfit that understands and delivers on their needs to a soulless and monopolistic machine. Does Apple care about this now it has become an establishment player? It would appear not. Looks like its ‘hardcore’ of enthusiastic fans have a rotten Apple to contend with now. I suspect those users that declare...

3

Industry Insider: February 2008

http://www.editorstevehurst.blogspot.com/2008_02_01_archive.html

Thursday, 28 February 2008. BRITISH GAS AND ITS CUSTOMERS – HOW NOT TO RUN RELATIONSHIPS. So British Gas customers are between a rock and a hard place - and why should the company really care about the way it treats its customers? Anybody tuning into BBC television this week would have seen the story about the guy who had his home broken into by British Gas while he was on holiday so they could fit a new meter - and he wasn’t even a British Gas customer! Subscribe to: Posts (Atom). London, United Kingdom.

4

Industry Insider: WATCH OUT WAL-MART: TESCO TRAIN GOES TRANSATLANTIC

http://www.editorstevehurst.blogspot.com/2007/11/tesco-train-goes-transatlantic.html

Monday, 5 November 2007. WATCH OUT WAL-MART: TESCO TRAIN GOES TRANSATLANTIC. I’ve never shopped at a Tesco supermarket - the nearest I’ve ever got to Britain’s most successful retailer is buying (competitively priced) petrol at one of its Express stores. Mind you, this market dominance is receiving close and deserved attention from the Competition Commission amid fears of ‘Tesco Towns,’ which kill off smaller stores, springing up all over the UK. He and his team are tuned into their customers wants and n...

5

Industry Insider: TREATING CUSTOMERS FAIRLY! – THAT’S A LAUGH

http://www.editorstevehurst.blogspot.com/2007/11/treating-customers-fairly-thats-laugh.html

Friday, 30 November 2007. 8211; THAT’S A LAUGH. The Financial Services Authority launched an in initiative some years back called ‘Treating Customers Fairly’. The idea behind this was to make sure those companies dealing in the often murky and sometimes downright impenetrable world of financial services - aka treating other people’s money as their own - should be held to account in their dealings with customers. The FSA, which is particularly good at hiding behind the rules of an increasingly regulated m...

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Industry Insider

Thursday, 28 February 2008. BRITISH GAS AND ITS CUSTOMERS – HOW NOT TO RUN RELATIONSHIPS. So British Gas customers are between a rock and a hard place - and why should the company really care about the way it treats its customers? Anybody tuning into BBC television this week would have seen the story about the guy who had his home broken into by British Gas while he was on holiday so they could fit a new meter - and he wasn’t even a British Gas customer! Wednesday, 16 January 2008. When the world’s...

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