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b-able.co.za

Customer Service

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B-Able Training and Development. Duration: 2 day workshop. The objective of this training session is to enable the user to know the importance of creating a return customer and how to cope with difficult customers. Introduction to customer service:. What is customer service;. Why is it important? The difference between goods and services? How do companies function? Good vs Poor service? Ways people react to poor service. Who are my customers:. Decision Making and appropriate behaviour.

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Supervisory Training

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B-Able Training and Development. Duration: 2 day workshop. The objective of this training session is to enable the user to know how to guide their staff by example and to fit into role of a leader. Understand the role and responsibilities of the supervisor:. Define supervisory functions;. Describing types of plans applicable to organisations;. Understanding performance standards and performance measurement and. Explaining the basic concepts of quality control. Plan, organise and allocate work by:. I woul...

b-able.co.za

WORD: Level 2

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B-Able Training and Development. WORD : Level 2 = SAQA Unit Std No. 119078 and 116942. Duration: 1 day workshop. The objective of this training session is to enable the user to become more proficient in daily tasks and to make the user aware of what Microsoft Word is capable of doing and to guide the user so that they can achieve it. Unit Std # 119078 Unit Std # 116942. Create and edit a table. Create a table automatically. Convert text to table. Enter data into table. Insert and delete rows and columns.

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EXCEL : Level 1

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B-Able Training and Development. EXCEL : Level 1 = SAQA Unit Std No. 116937. Duration: 1 day workshop. The objective of this training session is to enable the user to become more proficient in daily tasks and to make the user aware of what Microsoft Excel is capable of doing and to guide the user so as to make them more efficient in executing their daily tasks. Unit Std # 116937. Demonstrate an understanding of the principles of spreadsheets. What are ribbons toolbars. What is excel used for?

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Prepare Written Communications

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B-Able Training and Development. SAQA Unit Std No. 7822. Duration: 1 day workshop. The objective of this training session is to enable the user to know which type of written communication to use and the appropriate format. Various formats for written communication. Importance of selecting the correct format for written communication. Communicate message in writing using correct grammar and clear wording. Forwarding of written correspondence and keeping of copies on file. I would like training on.

b-able.co.za

POWERPOINT : Level 2

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B-Able Training and Development. POWERPOINT : Level 2 = SAQA Unit Std No. 116930. Duration: 1 day workshop. The objective of this training session is to enable the user to enhance a presentations appearance in order to make it even more effective. Unit Std # 116930. Create a graph in a presentation. A new graph is created from given data. Graph area and data series are changed. Graph type is changed according to specification. Create an organisational chart in a presentation. Order of drawing changed.

b-able.co.za

EXCEL : Level 2

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B-Able Training and Development. Excel Level 2 Continued. EXCEL : Level 2 = SAQA Unit Std No. 116940. Duration: 1 day workshop. The objective of this training session is to enable the user to become more proficient in daily tasks and to make the user aware of what Microsoft Excel is capable of doing and to guide the user so as to make them more efficient in executing their daily tasks. Unit Std # 116940. Prepare and produce a spreadsheet to provide a solution to a given problem. Data is changed to test p...

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INTRODUCTION \ FAMILIARISATION

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B-Able Training and Development. The objective of this training session is to enable the user to become more familiar with the PC. Five basic components of the Computer. Why do we log on. Manipulating windows (Opening, closing, Resizing and Moving). Scrolling through a Windows contents. What is a left, right and a double click? Start button what does it allow the user to access? I would like training on.

b-able.co.za

Basic Business Skills

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B-Able Training and Development. Duration: 1 day workshop. The objective of this training session is to enable the user to understand the basic concept of finance in a new business this course forms a basis for future business skill training. Money start-up, working costs etc. What is a business plan. Management Financial plan, sources of finances. I would like training on.