esns.co.za

Welcome to the Essence Consulting

The name ESNS (pronounced as Essence) sums up everything we hope to achieve with you and how we work with you. It will control our attitude to customer service and delivery, the relationships we have and ultimately how much of a difference we make to your business and your life. We endeavor to always give you a full turnkey solution for your contact center while offering you a modular set of services that best suits your centers individual needs. Having set up over 400 multi-channel contact centers on vario

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Welcome to the Essence Consulting | esns.co.za Reviews

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The name ESNS (pronounced as Essence) sums up everything we hope to achieve with you and how we work with you. It will control our attitude to customer service and delivery, the relationships we have and ultimately how much of a difference we make to your business and your life. We endeavor to always give you a full turnkey solution for your contact center while offering you a modular set of services that best suits your centers individual needs. Having set up over 400 multi-channel contact centers on vario

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Welcome to the Essence Consulting | esns.co.za Reviews

https://esns.co.za

The name ESNS (pronounced as Essence) sums up everything we hope to achieve with you and how we work with you. It will control our attitude to customer service and delivery, the relationships we have and ultimately how much of a difference we make to your business and your life. We endeavor to always give you a full turnkey solution for your contact center while offering you a modular set of services that best suits your centers individual needs. Having set up over 400 multi-channel contact centers on vario

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esns.co.za

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What we offer you

http://esns.co.za/index.php/whatweofferyou

Your description goes here. How Can We Help? What we offer you. Technology Strategy and Planning. Communication Strategies (B2B and B2C). Multi-channel Customer Contact Strategy. Business Continuity/Disaster Recovery Planning. Operational Audits (using Snapsotz). Staff Utilisation and Resource Planning. KPI Development and implementation. On the Job Skills Development. On the Job Skills Development. Business Process and Workflow and Mapping. Back Office Process Integration. Cost of failure Metric design.

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Professional Profile

http://esns.co.za/index.php/professionalservices

Your description goes here. How Can We Help? What we offer you. How Can We Help? What we offer you.

3

How Can We Help

http://esns.co.za/index.php/howcanwehelp

Your description goes here. How Can We Help? What we offer you. The characteristic or intrinsic feature of a thing, which determines its identity;. How Can We Help? We are challenged on so many fronts, sides and backs that we too, have asked ourselves isn’t there an easier way of making money? We understand the pressures of working in a closed circuit environment like a contact centre, with so many outside influences to deal with, most all at once. How Can We Help? What we offer you.

4

whyuseesns

http://esns.co.za/index.php/whyuseesns

Your description goes here. How Can We Help? What we offer you. In 2011 through ESNS, Nicholas was selected as a Snapshotz Accredited Contact Centre Auditor (Click for more details on Snapshotz www.customerservicesaudit.com). One of the main challenges facing centres today is clearly aligned goals to the greater company as the Contact Centre is not seen as core business! How Can We Help? What we offer you.

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Your description goes here. How Can We Help? What we offer you. From a simple advisory service to a total health check and assessment of your contact centre we will work with you through and do all the leg work required to make your Contact Centre a successful and fun place to be. Through the network of Contact Centre Professionals we are able to deliver to you the best possible results achievable and enhance your centre through a range of managed services. YOUR PARTNER TO SUCCESS. How Can We Help?

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