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Expertinservice | Creating Best Customer Experiences by James SorensenCreating Best Customer Experiences by James Sorensen
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Creating Best Customer Experiences by James Sorensen
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Creating Best Customer Experiences by James Sorensen
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Following Up Turns the Tables | Expertinservice
https://expertinservice.wordpress.com/2011/02/13/following-up-turns-the-tables
Creating Best Customer Experiences by James Sorensen. I Didn’t Want to Say Anything But…. Following Up Turns the Tables. February 13, 2011. A friend of mine recently catered a home party for a regular client and received a gratuity that was not as generous as in the past. As part of his regular practice he placed a follow up call to the client the next day. When asked about the service and food quality the client replied ” I didn’t want to say anything, but. This entry was posted in Customer Service.
Expertinservice | Creating Best Customer Experiences by James Sorensen | Page 2
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Creating Best Customer Experiences by James Sorensen. Newer posts →. Netflix delivers up and beyond expectations. June 7, 2010. Talk about getting a little something extra. Not only was my call answered in less the time specified, but I was sent two DVDs: the original and the next one in my queue despite being on a plan that allows one rental at a time. Anyone have a similar experience? Deliver good customer service even if you think it’s not your job. June 2, 2010. Customer service starts when a custome...
Giving to Customers Throughout a Lifetime | Expertinservice
https://expertinservice.wordpress.com/2010/12/24/giving-to-customers-throughout-a-lifetime
Creating Best Customer Experiences by James Sorensen. I’ll Return Your Call as Soon as Possible. I Didn’t Want to Say Anything But… →. Giving to Customers Throughout a Lifetime. December 24, 2010. I can reflect back to a book that was read to me as a child called ” The Giving Tree” by Shel Silverstein. To this day I think of the value it has brought to me throughout my life and am thankful for the message it has instilled upon me. Focus your undivided attention to the customer. Listen to customers needs.
I Didn’t Want to Say Anything But… | Expertinservice
https://expertinservice.wordpress.com/2011/01/13/i-didnt-want-to-say-anything-but
Creating Best Customer Experiences by James Sorensen. Giving to Customers Throughout a Lifetime. Following Up Turns the Tables →. I Didn’t Want to Say Anything But…. January 13, 2011. Ever talk to a customer and at the end of your conversation they say those words “I didn’t want to say anything, but…”. It starts with customer engagement:. 8211; Carefully listen to what the customer is saying without interruptions. 8211; Take detailed notes so the customer does not have to the repeat information. Leave a ...
Testimonials | Expertinservice
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Creating Best Customer Experiences by James Sorensen. Sherman Lord, Managing Member Midlantic Technologies Group, LLC Colmar, PA. Cathy J. Michelson, Office Manager at Gordon N. Stowe and Associates, Inc. Dayton, OH. Jay Silverman, Systems Engineer. Robin H. Braverman MS, CCC-A, Audiologist at Fallon Clinic, Worcester, MA. Laurie L. Meiser, Client Service Manager at IVI Travel, Chicago, IL. Sandra E. Alwardt Travel Services Administrator at Abbott Laboratories, Abbott Park, IL. Subscribe to this feed.
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James Sorensen | about.me
https://about.me/jamessorensen
I’m a Customer Service Professional that is passionate about customer service and believes every customer deserves a positive experience. I enjoy investigating customer complaints for trends and looking for corrective and preventive measures. I help organizations and individuals looking to improve upon core customer focused efforts such as: Handling of customer complaints, customer service techniques, increasing customer retention, and enhancing a customer’s overall experience.
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: How To Avoid Getting Killed On A Bicycle
http://worklifecriticalthoughts.blogspot.com/2014/11/how-to-avoid-getting-killed-on-bicycle.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Tuesday, November 25, 2014. How To Avoid Getting Killed On A Bicycle. Recently, the NYTimes.com. That got me thinking, if my nephew or niece asked me about my 40 years of bicycling experience or how I would protect myself, what would I say? My advice to those who bicycle is as follows:. 2 When cars pass you, assume you have disappeared in...
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: Don't Drop the Picnic Basket on Customer Service
http://worklifecriticalthoughts.blogspot.com/2015/02/dont-drop-picnic-basket-on-customer.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Saturday, February 14, 2015. Don't Drop the Picnic Basket on Customer Service. In addition, they didn't call my wife, as a new customer - she may have provided valuable input on the service and experience. If you don't get a candid picture from your employees, sometimes reaching out to customers, especially newer ones can help improve...
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts
http://worklifecriticalthoughts.blogspot.com/2015/03/dear-folks-from-friendly-midwest-if-you.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Wednesday, March 25, 2015. Dear Folks from the Friendly Midwest,. If you are traveling to Central Florida, and especially Orlando, be forewarned – not everything is so warm and fuzzy in Orlando. Just leave your troubles (and all your cash in your wallet) behind. Prices become secondary at Disney or Universal; don’t you love your...8221;, ...
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: TRIP ADVISOR CITY GUIDES – MONTREAL
http://worklifecriticalthoughts.blogspot.com/2014/10/trip-advisor-city-guides-montreal.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Thursday, October 30, 2014. TRIP ADVISOR CITY GUIDES – MONTREAL. Before I begin, my wife suggested that I give this software a trial - I was initially resistant although I did realize our week long trip to Montreal was days away and didn't have any other mobile alternatives. Posted by Kevin Schwarm. Subscribe to: Post Comments (Atom).
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: Paris and Gnats...
http://worklifecriticalthoughts.blogspot.com/2014/07/paris-and-gnats.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Tuesday, July 15, 2014. Often, they would pester and harass gullible tourist to buy mini Eiffel Tour trinkets, carved wooden elephants or other mementos from Paris. You hear stories or experience these African men approach you quite aggressively at the base of the Sacre Coeur. And want to trade bracelets or trinkets for money –. Frustrati...
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: Airline Drama – To Recline or Not to Recline?
http://worklifecriticalthoughts.blogspot.com/2014/09/airline-drama-to-recline-or-not-to.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Monday, September 22, 2014. Airline Drama – To Recline or Not to Recline? According to the NY Times article. From my perspective, I will never recline my seat if someone is sitting behind me. That's just me – perhaps my empathy kicks in and as my close friends know, when this occurs to me, I'm not smiling so it's not something I...In toda...
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: The Villages' Subway – Eat Fresh but Try to Ignore the Disgruntled Employee
http://worklifecriticalthoughts.blogspot.com/2014/04/the-villages-subway-eat-fresh-but-try.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Saturday, April 26, 2014. The Villages' Subway – Eat Fresh but Try to Ignore the Disgruntled Employee. With all the options and combinations of building a sandwich, it took about 10 minutes before we received our order (even though the first woman had initially skipped over me). For a moment, I thought I was a potted plant! If what she sa...
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: The Sharks are Alright
http://worklifecriticalthoughts.blogspot.com/2013/08/the-sharks-are-alright.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Monday, August 26, 2013. The Sharks are Alright. Was the issue the messenger or message? Could a different presenter have gotten different results or was it just a bad business deal that had little chance of surviving the sharks. Do you have room to grow? Are you entrepreneurial material? How much do you really love this work? Our family ...
worklifecriticalthoughts.blogspot.com
Work, Life & Critical Thoughts: Playing The Neutral Card Of Switzerland
http://worklifecriticalthoughts.blogspot.com/2014/05/playing-neutral-card-of-switzerland.html
Work, Life and Critical Thoughts. Customer Focused Professional who adds Value by Evaluating and Analyzing Information, Products and Services from a Unique Perspective. Sunday, May 18, 2014. Playing The Neutral Card Of Switzerland. Isn't it cute when you hear the expression on sports TV about "playing Switzerland? Why just love Suisse? Perhaps Austria is neglected because of the absence of kangaroos and perhaps the Swiss have a better PR department and more influential lobbyists. Decades ago, I lived in ...
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Expertinservice | Creating Best Customer Experiences by James Sorensen
Creating Best Customer Experiences by James Sorensen. Following Up Turns the Tables. February 13, 2011. A friend of mine recently catered a home party for a regular client and received a gratuity that was not as generous as in the past. As part of his regular practice he placed a follow up call to the client the next day. When asked about the service and food quality the client replied ” I didn’t want to say anything, but. I Didn’t Want to Say Anything But…. January 13, 2011. Ever talk to a customer and ...
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