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Enthusiastic customers who will be happy to recommend you! With Focus Feedback you measure and increase customer loyalty. Available in 16 countries. Already more than 1 million NPS - invitations sent. Measure what the customer really thinks. That's the power of Focus Feedback. We measure customer loyalty so you have a direct insight into which areas of your organisation, service or product can be improved. And you will get enthusiastic customers who recommend you to others. How Focus Feedback works.

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Focus Feedback - Home | focusfeedback.nl Reviews

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Enthusiastic customers who will be happy to recommend you! With Focus Feedback you measure and increase customer loyalty. Available in 16 countries. Already more than 1 million NPS - invitations sent. Measure what the customer really thinks. That's the power of Focus Feedback. We measure customer loyalty so you have a direct insight into which areas of your organisation, service or product can be improved. And you will get enthusiastic customers who recommend you to others. How Focus Feedback works.

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Focus Feedback - Home | focusfeedback.nl Reviews

https://focusfeedback.nl

Enthusiastic customers who will be happy to recommend you! With Focus Feedback you measure and increase customer loyalty. Available in 16 countries. Already more than 1 million NPS - invitations sent. Measure what the customer really thinks. That's the power of Focus Feedback. We measure customer loyalty so you have a direct insight into which areas of your organisation, service or product can be improved. And you will get enthusiastic customers who recommend you to others. How Focus Feedback works.

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focusfeedback.nl

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Focus Feedback - News & Blog

https://focusfeedback.nl/en/blogs

NPS is the most important KPI that we use as our management tool. Izaac van Kralingen, NPS Officer BSH Huishoudapparaten, is responsible for the complaints management and the damage settlement around large and small household appliances ranging from ovens, refrigerators and extractors, to mixers, fully automatic coffee machines and vacuum cleaners. About four years ago the customer service-organisation of BSH introduced the Net Promoter Score. Listen to what the customer doesn’t say. Stay up to date.

2

Focus Feedback - Interim feedback to help continuous improvement at Heembouw

https://focusfeedback.nl/en/cases/interim-feedback-to-help-continuous-improvement-at-heembouw.html

Interim feedback to help continuous improvement at Heembouw. Remy van Zanten, Unitmanager Housing Heembouw. NPS identifies and motivates. The Net Promoter Score (NPS) is essential to realize our vision: create homes where people want to live. How do we find out if we are succeeding? From 6 A4 pages to 3 questions. Furthermore, these are open questions to which customers choose to answer as they please. The feedback is therefore no longer steered by the organisation, but entirely customer-driven. We used ...

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Focus Feedback - Cases

https://focusfeedback.nl/en/cases

Interim feedback to help continuous improvement at Heembouw". Remy van Zanten, Unitmanager Housing Heembouw. The Net Promoter Score (NPS) is essential to realize our vision: create homes where people want to live. How do we find out if we are succeeding? It’s simple, we ask. With Focus Feedback we measure customer satisfaction four times during the purchase/construction process: after the purchase, the approval of more/less construction work, delivery and after-sales service. Stay up to date.

4

Focus Feedback - NPS

https://focusfeedback.nl/en/how-nps-works-net-promoter-score.html

The Net Promoter Score (NPS ) is an easy way to measure an organization's customer loyalty. The method was developed in 2003 by management consultant Fred Reichheld of Bain and Company, in co-operation with the company Satmetrix. The goal is to provide insight into customer loyalty, and focused steps to improve it. Different surveys show that organizations with a high NPS have loyal customers with a higher repeat business rate. Customers answers on a scale of 0 to 10. This score is divided into:. The NPS...

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Focus Feedback - Home

https://focusfeedback.nl/nl

Die u graag aanbevelen! Met Focus Feedback meet en vergroot u de klantloyaliteit. Beschikbaar in 19 landen. Al meer dan 1.000.000 NPS - uitnodigingen verzonden. Hoe Focus Feedback werkt. Wat wilt u weten van uw klanten? Hoe specifieker de focus, hoe gerichter uw resultaat. Per klantgroep stelt u de juiste NPS vraag en wij zorgen dat deze op het juiste moment bij hen terecht komt. Zo werkt de Net Promoter Score. Verbetering klantloyaliteit in bouw en installatie. Remy van Zanten, Unitmanager Wonen Heembouw.

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Enthusiastic customers who will be happy to recommend you! With Focus Feedback you measure and increase customer loyalty. Available in 16 countries. Already more than 1 million NPS - invitations sent. Measure what the customer really thinks. That's the power of Focus Feedback. We measure customer loyalty so you have a direct insight into which areas of your organisation, service or product can be improved. And you will get enthusiastic customers who recommend you to others. How Focus Feedback works.

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