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Gearmark is a CX/UX firm that helps you better communicate with your customers through the Web, mobile, apps, phone.

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Gearmark is a CX/UX firm that helps you better communicate with your customers through the Web, mobile, apps, phone.
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HOME | gearmark.com Reviews

https://gearmark.com

Gearmark is a CX/UX firm that helps you better communicate with your customers through the Web, mobile, apps, phone.

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gearmark.com gearmark.com
1

ABOUT

http://www.gearmark.com/about.html

ARTICLES, BLOGS and WEBINARS. Gearmark - a new approach to Customer Experience. People often ask what Gearmark means as a word - so to sum it up:. Process Brand = Experience. Customer Experience is created by defining company processes with brand values in mind. And contacting your company should be EASY. And that's where Gearmark comes in. We provide suggestions and guidance for changes to your processes that makes it easy for your customers and prospects to communicate with your company. To me, product...

2

CASE STUDIES

http://www.gearmark.com/case-studies.html

ARTICLES, BLOGS and WEBINARS. Coming soon will be a collection of case studies that show how Gearmark has helped companies with their Customer and User experience. Here are a few select items for now. Read Mary Brodie's CV for additional insights. Helped the Customer Support team meet customer expectations and management metrics. Developed call center guidelines with input and feedback from management and team members. How I did it:. Team exceeded call center goals established by management. How I did it:.

3

HOME

http://www.gearmark.com/index.html

ARTICLES, BLOGS and WEBINARS. Simplify how you communicate with your customers. Simplifying customer communications and processes are ambitious goals. The only way to do it is through visualizations and iterations. Customer expectations change - and increase - daily. They know what the technology can do, which data is tracked, and what they can expect a company to offer them. They also see what your competitors do and can't understand why you don't offer that. They are in the driver's seat. Mom says: Eat...

4

WORKSHOPS

http://www.gearmark.com/workshops.html

ARTICLES, BLOGS and WEBINARS. In addition to services, we offer a number of workshops to help your business establish a vision for what your Customer Experience should be and the scope of your project to redefine your Customer Experience. Some of the areas where we help you:. Determine project goals and scope. Determine the problems we are solving for so we can do a better job creating a solution. Determine the ROI that needs to be achieved and other metrics/measurements. Using Agile in your Organization.

5

ARTICLES

http://www.gearmark.com/articles.html

ARTICLES, BLOGS and WEBINARS. Articles, Blogs and Webinars. Blog: Process Brand = Experience. Blog: Women at work. InPower Women: Contributions from Mary Brodie. The Top UX Predictions for 2015. Mary Brodie - contributor. UX Magazine, December 20, 2013. The Top UX Predictions for 2014. Mary Brodie - contributor. UX Magazine, December 20, 2013. Webinar: Iteration Zero: Where it All Begins. UX Magazine, February 21, 2013. Article: Usability Testing Includes Users as Stakeholders.

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xtensio.com xtensio.com

Xtensio | A Community of Users

https://xtensio.com/community

Folios created by 66,580. Folios created by 0. Here’s what some of them had to say…. Xtensio nailed the persona generation process by providing an intuitive, clean interface to create and share them in. Love it! The need for this goes beyond startups and can be used by any scrum or agile team. Global Engineering Manager, Motorola Solutions. Xtensio provides some great templates to bring together all the elements I need to successfully develop my marketing campaign briefs. CEO, Timelock.io. With Xtensio, ...

michaellant.com michaellant.com

How To Build A High Performance Agile Team – Michael Lant

http://michaellant.com/2010/08/26/how-to-build-a-high-performance-agile-team

Software Development, Agile Methods and the Intersection of People Process and Technology. How To Build A High Performance Agile Team. August 26, 2010. December 9, 2015. 8220;Imagination is more important than knowledge.” Albert Einstein. Hiring Processes Eliminate The Wrong People. 8220;Insanity: doing the same thing over and over again and expecting different results. 8221; – Albert Einstein. Does the person have a degree. Number of years of work experience. I have over the years interviewed hundreds o...

michaellant.com michaellant.com

How To Build A High Performance Agile Team – Michael Lant

http://michaellant.com/2010/08/26/how-to-build-a-high-performance-agile-team/comment-page-1

Software Development, Agile Methods and the Intersection of People Process and Technology. How To Build A High Performance Agile Team. August 26, 2010. December 9, 2015. 8220;Imagination is more important than knowledge.” Albert Einstein. Hiring Processes Eliminate The Wrong People. 8220;Insanity: doing the same thing over and over again and expecting different results. 8221; – Albert Einstein. Does the person have a degree. Number of years of work experience. I have over the years interviewed hundreds o...

gearmark.blogs.com gearmark.blogs.com

In a world of options - 2 is never enough. The flaw of dichotomies and the need for greater choice. - Process + Brand = Experience

http://gearmark.blogs.com/ux_and_agile/2017/03/in-a-world-of-options-2-not-enough-flaw-of-dichotomy.html

Process Brand = Experience. Laquo; Communications is the future of UX. Pulled pork, anyone? Why an informercial for a pressure cooker is so effective. ». Wednesday, March 15, 2017. In a world of options - 2 is never enough. The flaw of dichotomies and the need for greater choice. Let’s face it - binary decisions are easy. Yes or no. Left or right. Vanilla or chocolate. Life gets complicated when you add the maybe, the forward, or the strawberry. But are all decisions truly binary? There are some features...

gearmark.blogs.com gearmark.blogs.com

Process + Brand = Experience: Agile

http://gearmark.blogs.com/ux_and_agile/agile

Process Brand = Experience. Thursday, June 02, 2016. Work in Agile. *check* Work with a UX individual or team. *check* Next: Create Memorable Experiences. Lately, Im not discussing the benefits of switching to Agile and integrating UX. Everyone understands the value of that. Im having conversations about how to make their existing experiences better.  . My latest experiences get me to wonder if we need to keep discussing Agile UX or even Lean UX? Arent we all pretty much doing it? Too many of us have cre...

gearmark.blogs.com gearmark.blogs.com

Process + Brand = Experience: Customer Experience

http://gearmark.blogs.com/ux_and_agile/customer-experience

Process Brand = Experience. Wednesday, April 12, 2017. Do some United workers need to learn how to have empathy for their customers? Based on what we are reading in the news lately, some United gate agents and flight attendants need to learn how to have empathy. Im not basing this assertion simply from the most recent United incident regarding the doctor being physically and violently removed from his flight. 0160; customers not trusting United anymore. Professional attire for teens. Because, well, leade...

gearmark.blogs.com gearmark.blogs.com

It was a matter of time with AWS... - Process + Brand = Experience

http://gearmark.blogs.com/ux_and_agile/2017/02/it-was-a-matter-of-time-with-aws.html

Process Brand = Experience. Laquo; What are some signs that you are on a fake news site? Communications is the future of UX ». Tuesday, February 28, 2017. It was a matter of time with AWS. Of course I have to comment on the AWS outage! I think Hybrid IT is the way to go - you need both on-prem and off-prem to support your apps and data and have load balancing and other jazz in case something like this happens. Data protection, backup, backup for apps even multiple data centers - youve gotta do it! The AW...

gearmark.blogs.com gearmark.blogs.com

Pulled pork, anyone? Why an informercial for a pressure cooker is so effective. - Process + Brand = Experience

http://gearmark.blogs.com/ux_and_agile/2017/03/pulled-pork-anyone-why-an-informercial-for-a-pressure-cooker-is-so-effective.html

Process Brand = Experience. Laquo; In a world of options - 2 is never enough. The flaw of dichotomies and the need for greater choice. Do some United workers need to learn how to have empathy for their customers? Wednesday, March 22, 2017. Pulled pork, anyone? Why an informercial for a pressure cooker is so effective. Believe it or not, after about 15 minutes of watching the infomercial, I felt like I wanted to buy one. . It was the customer relationship lifecycle. How does it work? But it made its point.

gearmark.blogs.com gearmark.blogs.com

Process + Brand = Experience: User Experience

http://gearmark.blogs.com/ux_and_agile/user-experience

Process Brand = Experience. Wednesday, April 12, 2017. Do some United workers need to learn how to have empathy for their customers? Based on what we are reading in the news lately, some United gate agents and flight attendants need to learn how to have empathy. Im not basing this assertion simply from the most recent United incident regarding the doctor being physically and violently removed from his flight. 0160; customers not trusting United anymore. Professional attire for teens. Because, well, leade...

gearmark.blogs.com gearmark.blogs.com

Communications is the future of UX - Process + Brand = Experience

http://gearmark.blogs.com/ux_and_agile/2017/03/communications-is-the-future-of-ux.html

Process Brand = Experience. Laquo; It was a matter of time with AWS. In a world of options - 2 is never enough. The flaw of dichotomies and the need for greater choice. ». Thursday, March 02, 2017. Communications is the future of UX. Ive been noticing a convergence of social media, content strategy, and UX with the rise of mobile, IoT, and AI. . The days of having a conversation with your computer is near! Heres the article over at LinkedIn. Curious to hear your thoughts! Posted at 09:18 AM. Please enter...

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Process + Brand = Experience

Process Brand = Experience. Wednesday, March 22, 2017. Pulled pork, anyone? Why an informercial for a pressure cooker is so effective. Believe it or not, after about 15 minutes of watching the infomercial, I felt like I wanted to buy one. . I didn’t need one. I don’t even use pressure cookers, really. So why did I feel the need to get it? It was the customer relationship lifecycle. How does it work? But it made its point. Cooking isnt always easy. By taking you through the pre-purchase and the purc...

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Want a better relationship with your customers? We often hear that customers need to read at least 11 pieces of content before contacting sales. Or we host promotional events, offer free trials, or provide other activities to reach out to new prospects. We optimize our products to make functionality easier to use. We fix support problems to reduce calls. But we still don't see the results we'd like. We often think our customer considers what's in it for me. But is that what they are really after? Journey...

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