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CRM Solution Provider | Genesys Developer | CTI Consultants | Call Center CRM Solutions | CRM Software Applications

Pointel is a CRM solution provider and Genesys developer. We are CTI consultants and offer call center CRM solutions. We understand customer facing business processing better than everyone, and thus deliver fabulous CRM software applications.

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CRM Solution Provider | Genesys Developer | CTI Consultants | Call Center CRM Solutions | CRM Software Applications | genesysexperts.com Reviews

https://genesysexperts.com

Pointel is a CRM solution provider and Genesys developer. We are CTI consultants and offer call center CRM solutions. We understand customer facing business processing better than everyone, and thus deliver fabulous CRM software applications.

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CTI Development Sitemap | CRM Development Sitemap | Genesys Integration Services Sitemap

http://www.genesysexperts.com/site.htm

Phone: 732 744 0440. Email : Contact@goPointel.com.

2

Genesys Softphone | Computer Telephony Integration | Computer Telephony Integration System | Computer Telephony Integration Software

http://www.genesysexperts.com/ctisub.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. Statistics and survey shows that Agents/Customer Service Professionals can save considerable amount of talk time, if the caller information is presented along with call as screen-pop. This not only improves Customer satisfaction because they don't have to repeat the information entered on VRU/IVR, but also helps to realize Return on Investment (ROI) on CTI. Agent/Customer Service Professional friendly and intuitive toolbar. Provides limited ability for ...

3

Pointel, CRM Solutions, CRM Implementation, CRM Software Integration, CRM Software Solutions

http://www.genesysexperts.com/services.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. Leveraging the knowledge and experience gained from several successful implementations, we offer the following Services to our Customers, based on their business demands and technical needs. Implementing CRM/CTI packages like Siebel, Clarify, Remedy, Peregrine, Genesys, PeopleSoft CRM and SAP CRM. Business Intelligence and Report development. On-going Support and Maintenance. Provide support offerings based on individual customer needs and business dema...

4

WFM Services | WorkForce Management | Genesys Desktop Solution | Genesys Routing Solution | VXML Application Development

http://www.genesysexperts.com/ser_gwfm.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. WFM Voice Self Service can be deployed either in enterprise premises or hosted in a service provider's network. If the client is a Genesys Voice Platform customer they can run WFM Voice Self Service on Genesys Voice Platform in addition to other self-service applications. If the client is not a Genesys Voice Platform customer, they have an option to either buy Genesys Voice Platform or host the application in a service provider network. Contact centers ...

5

Pointel | Genesys Consultants | CRM Solutions Provider | IVR Applications Development | Computer Telephony Integration Solution

http://www.genesysexperts.com/about.htm

Phone: 732 744 0440. Email : Contact@goPointel.com. Leveraging the knowledge and experience gained from several successful implementations, we offer the following Services to our Customers, based on their business demands and technical needs. IVR Provisioning and Application Development. Contact Center end-to-end solution provider. We offer a complete (end-to-end) contact center solution from infrastructure planning to operations support. Business Intelligence and Report development. Provide support offe...

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