hazyitsm.com

Hazy ITSM

Saturday, March 21, 2015. 3 things any metric should accomplish. Do you ever struggle with what to measure, or whether your metrics are worth the effort Anything you measure should accomplish one or more of these three things:. Measure progress towards a tangible goal or objective. It's very simple: If something you measure does not do at least one of these things, why are you measuring or reporting on it? Tuesday, March 17, 2015. The Business - IT relationship is more like a love triangle. Look at it th...

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Hazy ITSM | hazyitsm.com Reviews

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Saturday, March 21, 2015. 3 things any metric should accomplish. Do you ever struggle with what to measure, or whether your metrics are worth the effort Anything you measure should accomplish one or more of these three things:. Measure progress towards a tangible goal or objective. It's very simple: If something you measure does not do at least one of these things, why are you measuring or reporting on it? Tuesday, March 17, 2015. The Business - IT relationship is more like a love triangle. Look at it th...

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Hazy ITSM | hazyitsm.com Reviews

https://hazyitsm.com

Saturday, March 21, 2015. 3 things any metric should accomplish. Do you ever struggle with what to measure, or whether your metrics are worth the effort Anything you measure should accomplish one or more of these three things:. Measure progress towards a tangible goal or objective. It's very simple: If something you measure does not do at least one of these things, why are you measuring or reporting on it? Tuesday, March 17, 2015. The Business - IT relationship is more like a love triangle. Look at it th...

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hazyitsm.com

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Hazy ITSM: The Business - IT relationship is more like a love triangle

http://www.hazyitsm.com/2015/03/the-business-it-relationship-is-more.html

Tuesday, March 17, 2015. The Business - IT relationship is more like a love triangle. I've come across some great articles recently, using the Valentines Day analogy for the relationship between IT and the rest of the business. See " ITIL’s BRM: How Business Relationship Management Shows the Love. By Julie Montgomery for an excellent example. They have to get their priorities straight." This is a common IT complaint. The business can't make up its mind regarding priorities. The idea is that while we shar...

2

Hazy ITSM: September 2013

http://www.hazyitsm.com/2013_09_01_archive.html

Monday, September 2, 2013. First Contact Resolution is the last refuge of a scoundrel. Patriotism is the last refuge of a scoundrel. Samuel Johnson, April 1775. The point I wish to make is that Johnson wasn't denouncing patriotism. He was denouncing patriotism as the means. To an end. This is where we come back to ITSM. Can we really use MTTR or FCR as a means to determine the quality of service, and more importantly, the value to our business? Dogbert interrupts the caller, saying "Shut up and reboot" a...

3

Hazy ITSM: March 2015

http://www.hazyitsm.com/2015_03_01_archive.html

Saturday, March 21, 2015. 3 things any metric should accomplish. Do you ever struggle with what to measure, or whether your metrics are worth the effort Anything you measure should accomplish one or more of these three things:. Measure progress towards a tangible goal or objective. It's very simple: If something you measure does not do at least one of these things, why are you measuring or reporting on it? Tuesday, March 17, 2015. The Business - IT relationship is more like a love triangle. Look at it th...

4

Hazy ITSM: ITSM Cannot Live on Process Alone

http://www.hazyitsm.com/2014/02/itsm-cannot-live-on-process-alone.html

Friday, February 14, 2014. ITSM Cannot Live on Process Alone. I've received great feedback on my article, " Process Improvement is not Service Improvement. I was in the process of responding to a comment, when I realized the response probably needed its own article. Me: What is your project goal? Client: To improve the services we provide to the business. Me: Why do you need to improve services? Is there a specific business driver? Client: Reach maturity level 3 in Problem Management. Then we discuss how...

5

Hazy ITSM: Process Improvement is not Service Improvement

http://www.hazyitsm.com/2014/02/process-improvement-is-not-service.html

Saturday, February 8, 2014. Process Improvement is not Service Improvement. What is the statute of limitations on ITSM transgressions? I hope they have long past, since I am now confessing some of my past sins. I used "process improvement" interchangeably with "service improvement". There I've said it on the Internet, where everything is indisputable fact. Good to unburden myself like that. It's like a good cleanse. You can have great customer service and zero service customers. While service process qua...

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Tuesday, December 30, 2014. Jenis-Jenis Fabrik untuk Persandingan @ Pernikahan Versi 2. Wani melihatkan terdapat satu post wani yang sangat suka dibaca bloggers. Jadi, hari ni, wani akan menambah perisa post tu untuk kengkawan keh. ;). Pada masa sekarang terdapat banyak jenis kain atau fabrik yang sesuai untuk dijadikan baju nikah atau baju sanding. Sepanjang wani menjahit baju nikah dan sanding, terdapat beberapa jenis fabrik baru dalam pasaran. Fabric dutchess ini terdapat 2 jenis. Satin Dutchess a...

hazyitsm.com

Hazy ITSM

Saturday, March 21, 2015. 3 things any metric should accomplish. Do you ever struggle with what to measure, or whether your metrics are worth the effort Anything you measure should accomplish one or more of these three things:. Measure progress towards a tangible goal or objective. It's very simple: If something you measure does not do at least one of these things, why are you measuring or reporting on it? Tuesday, March 17, 2015. The Business - IT relationship is more like a love triangle. Look at it th...

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hazyjaine (Alaina) | DeviantArt

Window.devicePixelRatio*screen.width 'x' window.devicePixelRatio*screen.height) :(screen.width 'x' screen.height) ; this.removeAttribute('onclick')". Deviant for 13 Years. This deviant's full pageview. Last Visit: 152 weeks ago. This is the place where you can personalize your profile! By moving, adding and personalizing widgets. You can drag and drop to rearrange. You can edit widgets to customize them. The bottom has widgets you can add! Some widgets you can only access when you get Core Membership.

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The unperfect Me | A personal blog with concentration issues (the blog! ok, me too)

A personal blog with concentration issues (the blog! Ok, me too). July 17, 2012. Recent past events may point the fact I might be leaving Milan soon then I have thought, heading home to Haifa, Israel, next month. And raise he did (theoretically)! Seeing I could work well, he gave me to handle a big project by myself, not having much time to even ask him questions, making many decisions by myself. 8220;I’m supposed to get a lot of money next month, so I’ll pay you then”. 8220;This person (who? Few months ...

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