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Help Desk Journal

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. Many managers are squeamish at first when considering competition. How will it affect the people on your help desk? Will it destroy teamwork and be counterproductive? Another approach that has been used successfully is to generate both individual metrics and te...

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Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. Many managers are squeamish at first when considering competition. How will it affect the people on your help desk? Will it destroy teamwork and be counterproductive? Another approach that has been used successfully is to generate both individual metrics and te...
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Help Desk Journal | helpdesk.wyopub.com Reviews

https://helpdesk.wyopub.com

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. Many managers are squeamish at first when considering competition. How will it affect the people on your help desk? Will it destroy teamwork and be counterproductive? Another approach that has been used successfully is to generate both individual metrics and te...

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1

Help Desk Journal

http://helpdesk.wyopub.com/labels/Training.html

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. Training for Help Desk Analysts. One of the most important parts of career progression is help desk training. You may choose to send your analysts to a training course or to develop your own training materials. Often a combination of both is best. Business appl...

2

Help Desk Journal: Create Clear Channels

http://helpdesk.wyopub.com/2005/11/create-clear-channels.html

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. How easy is it for your help desk or service desk customers to understand how to communicate with you? Contacting You By Phone. One way to improve service is to use two levels of voice prompts. At the first level, find out why the customer is calling:. Your sec...

3

Help Desk Journal

http://helpdesk.wyopub.com/labels/Tools.html

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. Priority Reports for Support Teams. This matrix should be published and distributed daily to support:. Elimination of zombie cases (requests that have been sitting so long that even the customer has forgotten). Reduction of average resolution time. Age of reque...

4

Help Desk Journal: Case-by-Case Customer Satisfaction

http://helpdesk.wyopub.com/2006/01/case-by-case-customer-satisfaction.html

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. One of the most revealing ways to measure your help desk or service desk performance is to survey your customers. There are many approaches to surveying, but some are more effective than others. How quickly we responded to your call or email:. Taking this to th...

5

Help Desk Journal: Finding the Voice of the Help Desk Customer

http://helpdesk.wyopub.com/2007/02/finding-voice-of-help-desk-customer.html

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. Finding the Voice of the Help Desk Customer. Do you know what your service desk customers think about the quality of service they receive from you? What do they expect about response time? What do they expect about resolution time? What do they expect about com...

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How to Run | Chart a Course

http://howtorun.wyopub.com/running-guide/chart-a-course

8220;All you need is the plan, the road map, and the courage to press on to your destination.” – Earl Nightingale. Now that you have set your goals. And established a schedule. You need to figure out where to run. When it comes to running, you have a lot of options:. If you have time to run but are unfamiliar with the location and do not have time to plan a route: 1) run in one direction for half of the time that you want to run; 2) turn around; and 3) run back the same route. As you become consisten...

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How to Run | Five Tips for Runners with Leg Pain

http://howtorun.wyopub.com/2012/04/21/five-tips-for-runners-with-leg-pain

Five Tips for Runners with Leg Pain. April 21, 2012 Steven McElwee. Leg pain can be one of the most challenging things for runners. You have to deal with aching feet, sore calves, shin splints, and knee pains. Most of these pains will come and go, but they can really interrupt your training. They may even throw you off of your schedule and cause you to quit running. Here are five tips for quick recovery from leg pains caused by running. 1 Get Plenty of Rest. 4 Elevate the Affected Area. 5 Benefits of Cyc...

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How to Run | Running Guide

http://howtorun.wyopub.com/running-guide

Get off of the couch and start a consistent and improving running habit. Determine why you want to run and set yourself up to achieve your goal. 3 Get Your Gear. Buy the essential gear you need to start running. Find the best time to make running a consistent part of your schedule. 5 Chart a Course. Learn where to run to fit your style, goals, and lifestyle. Take the first steps and build up to running. 7 Posture, Pace, Bounce, and Breath. Become a better runner by improving the fundamentals.

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How to Run | Get Your Gear

http://howtorun.wyopub.com/running-guide/get-your-gear

A determined soul will do more with a rusty monkey wrench than a loafer will accomplish with all the tools in a machine shop. 8211; Robert Hughes. Sneakers are the most important investment you will make in running. As a beginning runner, plan to invest in “running” sneakers. If you simply pull those old basketball sneakers (or were they tennis sneakers? Out of your closet you may regret it. Buy a good pair of sneakers as part of your commitment to running. There are also on-line options. Stores like...

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How to Run | Product Review: Nike Free Sneakers

http://howtorun.wyopub.com/2012/07/14/product-review-nike-free-sneakers

Product Review: Nike Free Sneakers. July 14, 2012 Steven McElwee. I just bought a pair of Nike Free 3.0 running sneakers. I have been training with minimalist shoes for my short runs using shoes that have about as much cushioning as surf shoes. My minimalist shoes have been building a lot of foot and calf strength, but I cannot run more than three miles in them yet. I was concerned about picking up small stones on my run in the expanding and contracting segments of the sole. Although this did happen,...

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How to Run | Running in Ocean City, NJ

http://howtorun.wyopub.com/2012/07/26/running-in-ocean-city-nj

Running in Ocean City, NJ. July 26, 2012 Steven McElwee. This year, my runs were not limited to the two miles I ran/walked last year. I ran the Ocean City boardwalk from end-to-end. It was a five-mile run, and I ran at a consistent pace. It felt great to run early in the morning. The air was still cool. The ocean was always in sight. The running path was not crowded with other runners, walkers or bicycles. What are your experiences running at the New Jersey shore? Leave Your Comment (Cancel Reply).

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How to Run | Set Goals

http://howtorun.wyopub.com/running-guide/set-goals

A winner is someone who sets their goals, commits themselves to those goals and then pursues their goals with all the ability that is given to them. That requires someone who believes in themselves, who will make self sacrifices, work hard, and maintain the determination to perform at the best of their ability. 8211; C. Leeman Bennett. Why do you want to run? Most people who want to learn how to run have a reason or goal for running:. Is your goal to lose weight? Is your goal to get in shape? Goals push ...

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How to Run | Tips for Saving Money on Running

http://howtorun.wyopub.com/2012/06/17/tips-for-saving-money-on-running

Tips for Saving Money on Running. June 17, 2012 Steven McElwee. I started running with the idea that it must be the least expensive way to get in shape. After all, all you need is a place to run. It should be free. Right? Over the past year, I learned several tips for saving money and have put them into practice. 1 Buy only what is needed. 2 Avoid top name brand clothing. 3 Take care of your sneakers. 4 Hand wash clothing between runs. If you run several days each week, you will quickly run out of clothi...

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How to Run | 5 Tips for Running Safely in the Dark

http://howtorun.wyopub.com/2012/04/12/5-tips-for-running-safely-in-the-dark

5 Tips for Running Safely in the Dark. April 12, 2012 Steven McElwee. The best time to run for me is when my family is in bed. I wake up at 4:30 AM and hit the streets before 5:00 AM. Running this early has allowed me to be consistent with my schedule, since few things interrupt this sacred time. But it is dark. Very dark. If you want to try running in the dark, here are five tips to keep you safe:. 1 Choose a well lit route. 2 Assume cars have the right of way. 3 Wear highly reflective clothing. My wife...

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Help Desk Journal

Enter your search terms. Find answers to your PC support tickets. A Guide to Help Desk Technology, Tools and Techniques. Help Desk Practitioner's Handbook. Introduction to Help Desk Concepts and Skills. Running an Effective Help Desk, 2nd Edition. Many managers are squeamish at first when considering competition. How will it affect the people on your help desk? Will it destroy teamwork and be counterproductive? Another approach that has been used successfully is to generate both individual metrics and te...

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