hookedoncustomers.com

BOB THOMPSON

Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Value Creation — Doing “What Matters” to Customers. May 9, 2014. 8221; […]. Connecting the Dots Between Employee Engagement and the Customer Experience. May 6, 2014. I recently participated in a group discussion organized by NICE on trends and best practices in employee engagement and how it relates to the customer experience. Joining me were Aphrodite Brinsmead — senior ana...Two wor...

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Robert Thompson

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Robert Thompson

1226 E●●●●●●o Real

Apt●●●303

Bur●●●ame , California, 94010

United States

650●●●529

bo●@customerthink.com

View this contact

Robert Thompson

1226 E●●●●●●o Real

Apt●●●303

Bur●●●ame , California, 94010

United States

650●●●529

bo●@customerthink.com

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BOB THOMPSON | hookedoncustomers.com Reviews

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Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Value Creation — Doing “What Matters” to Customers. May 9, 2014. 8221; […]. Connecting the Dots Between Employee Engagement and the Customer Experience. May 6, 2014. I recently participated in a group discussion organized by NICE on trends and best practices in employee engagement and how it relates to the customer experience. Joining me were Aphrodite Brinsmead — senior ana...Two wor...

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BOB THOMPSON | hookedoncustomers.com Reviews

https://hookedoncustomers.com

Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Value Creation — Doing “What Matters” to Customers. May 9, 2014. 8221; […]. Connecting the Dots Between Employee Engagement and the Customer Experience. May 6, 2014. I recently participated in a group discussion organized by NICE on trends and best practices in employee engagement and how it relates to the customer experience. Joining me were Aphrodite Brinsmead — senior ana...Two wor...

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hookedoncustomers.com

1

Customer Analytics | BOB THOMPSON

http://hookedoncustomers.com/category/customer-analytics

Customer-Centric Author, Speaker, Thought Leader. Davinci’s analytics-driven chat powers up Digital Experience strategy. March 19, 2014. Since starting my business in 1998, I’ve shifted more and more of my computing to what we now call The Cloud. Email distribution, accounting, even our community web site is hosted on virtual servers these days. I really have no idea what the physical infrastructure looks like. Terms like ASP, on-demand and SaaS have come […]. February 26, 2014. October 25, 2013. Over th...

2

Press | BOB THOMPSON

http://hookedoncustomers.com/press

Customer-Centric Author, Speaker, Thought Leader. July 30, 2014. The 5 Habits of Highly Addictive Brands. July 1, 2014. John E. Smith’s review of ‘Hooked On Customers’ by Bob Thompson. June 24, 2014. Quality service, not low prices, creates loyalty. June 9, 2014. Bob Thompson’s New Book “Hooked On Customers” Reveals Secrets of Leading Customer-Centric Companies. June 3, 2014. Leadership and customer-centric habits drove Sprint’s dramatic turnaround. June 3, 2014. Interview: Hooked On Customers. Why Reps ...

3

BOB THOMPSON

http://hookedoncustomers.com/page/2

Customer-Centric Author, Speaker, Thought Leader. Analytics help Western Union deliver loyalty-building service experiences. February 26, 2014. A few years ago my son was traveling abroad and ran out of money. We scrambled to figure out how to transfer funds and discovered that good old Western Union was the best option. There was a fair amount of stress involved on both ends, but Western Union came through for our family, using a […]. Facebook and Twitter: End of the Beginning or Beginning of the End?

4

BOB THOMPSON

http://hookedoncustomers.com/page/58

Customer-Centric Author, Speaker, Thought Leader. Collaboration: The Cure for What Ails CRM. June 5, 2002. Ready or not, welcome to the Customer Age. Customers have more choices than ever before, thanks to a global economy that pumps out high-quality goods and services, with a helping hand from the Internet to ensure competitive prices (unless you’re dealing with Microsoft software or the California energy market, but that’s another story). That’s why, […]. Bob's new book Hooked on Customers. Davinci&#82...

5

Customer Experience | BOB THOMPSON

http://hookedoncustomers.com/category/customer-experience

Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Connecting the Dots Between Employee Engagement and the Customer Experience. May 6, 2014. Why Reps Can’t Sell. It’s the (Selling) System, Stupid! April 25, 2014. Two words for sales reps trying to get time with Pete Sattler, CIO of International Flavors and Fragrances: Lotsa Luck. You’ll need it, because you won’t get past his defenses aimed at avoiding time-wasting re...March 19, 2014.

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customerservicelife.com

Recommended Reading- Books - Customer Service Life

http://customerservicelife.com/resources/recommended-reading

Identifying Our Customers And Serving Them Better. Here is a list of books we recommend. Some of them are about customer service and others just about life. Be Your Customer’s Hero. 8211; Read our review. Nice Guys Finish First. 8211; Read our review. Who’s Your Gladys? And Lori Jo Vest. 8211; Read our review. By Robert G. Thompson – Read our review. By Ron Willingham – Watch our discussion. Amaze Every Customer Every Time. 8211; Read our review. 8211; Read our review. The Cult of the Customer. I’m...

communicatebetterblog.com

Recommended Reading- Books - Customer Service Life

http://communicatebetterblog.com/resources/recommended-reading

Identifying Our Customers And Serving Them Better. Here is a list of books we recommend. Some of them are about customer service and others just about life. Be Your Customer’s Hero. 8211; Read our review. Nice Guys Finish First. 8211; Read our review. Who’s Your Gladys? And Lori Jo Vest. 8211; Read our review. By Robert G. Thompson – Read our review. By Ron Willingham – Watch our discussion. Amaze Every Customer Every Time. 8211; Read our review. 8211; Read our review. The Cult of the Customer. I’m...

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Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Value Creation — Doing “What Matters” to Customers. May 9, 2014. 8221; […]. Connecting the Dots Between Employee Engagement and the Customer Experience. May 6, 2014. I recently participated in a group discussion organized by NICE on trends and best practices in employee engagement and how it relates to the customer experience. Joining me were Aphrodite Brinsmead — senior ana...Two wor...

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