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Ian Golding | Customer Experience Consultant | TrainingIan Golding, Certified Customer Experience Consultant working globally covering all aspects of customer experience management, training and mentoring
http://www.ijgolding.com/
Ian Golding, Certified Customer Experience Consultant working globally covering all aspects of customer experience management, training and mentoring
http://www.ijgolding.com/
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Ian Golding | Customer Experience Consultant | Training | ijgolding.com Reviews
https://ijgolding.com
Ian Golding, Certified Customer Experience Consultant working globally covering all aspects of customer experience management, training and mentoring
ijgolding.com
Transformational Leadership - the key to unlocking the competencies of Customer Experience Professionals - IJ Golding
https://ijgolding.com/2015/06/09/transformational-leadership-the-key-to-unlocking-the-competencies-of-customer-experience-professionals
Turn Back Time: the Family. Running, climbing and fund raising. Consulting, Training & Mentoring. 45; About Ian Golding. 45; Turn Back Time: the Family. 45; Running, climbing and fund raising. Consulting, Training & Mentoring. Transformational Leadership – the key to unlocking the competencies of Customer Experience Professionals. Transformational Leadership &# . June 9, 2015. Certified Customer Experience professional. Sounds good doesn’t it? In many respects, CXPs are great examples of what transformat...
'The 'e' in easyJet does not stand for empathetic' - the real cost of sticking to the rules! - IJ Golding
https://ijgolding.com/2015/08/04/the-e-in-easyjet-does-not-stand-for-empathetic-the-real-cost-of-sticking-to-the-rules
Turn Back Time: the Family. Running, climbing and fund raising. Consulting, Training & Mentoring. 45; About Ian Golding. 45; Turn Back Time: the Family. 45; Running, climbing and fund raising. Consulting, Training & Mentoring. 8216;The ‘e’ in easyJet does not stand for empathetic’ – the real cost of sticking to the rules! Customer retention and loyalty. 8216;The ‘e’ in . August 4, 2015. Customer retention and loyalty. Rules were made to be broken. How we will keep the kids amused? Getaway in the beautifu...
Ian Golding - Customer Experience Professional
https://ijgolding.com/page/2
Turn Back Time: the Family. Running, climbing and fund raising. Consulting, Training & Mentoring. 45; About Ian Golding. 45; Turn Back Time: the Family. 45; Running, climbing and fund raising. Consulting, Training & Mentoring. 8220;Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? July 4, 2016. Communication, communication, communication! Why you cannot ‘over’ communicate when it comes to Customer Experience. June 22, 2016. When it ...
Ian Golding, Author at IJ Golding
https://ijgolding.com/author/ijgolding
Turn Back Time: the Family. Running, climbing and fund raising. Consulting, Training & Mentoring. 45; About Ian Golding. 45; Turn Back Time: the Family. 45; Running, climbing and fund raising. Consulting, Training & Mentoring. Archived Article(s) by Author:. Heaven or Hell; what memories did you take away from your summer holiday this year? August 16, 2016. The following are my five favourite articles to date: ‘We only want one room! 8217; Will your summer holiday […]. Just tell me the truth! I have writ...
Ryanair: the most consistent CX on the planet? - IJ Golding
https://ijgolding.com/2012/09/10/ryanair-the-most-consistent-cx-on-the-planet
Turn Back Time: the Family. Running, climbing and fund raising. Consulting, Training & Mentoring. 45; About Ian Golding. 45; Turn Back Time: the Family. 45; Running, climbing and fund raising. Consulting, Training & Mentoring. Ryanair: the most consistent CX on the planet? Ryanair: the most consistent CX on the planet? September 10, 2012. Customer retention and loyalty. The bashers who moan and complain about Ryanair are most likely people who failed to do their research. With Ryanair, you get what y...
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Culture - Customer Experience Update
http://www.customerexperienceupdate.com/culture
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
Loyalty - Customer Experience Update
http://www.customerexperienceupdate.com/loyalty
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
Customer Experience - Customer Experience Update
http://www.customerexperienceupdate.com/customer-experience
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
Blog | Laura L Hampton | Digital Marketing Consultant, Nottingham
https://lauralhampton.com/blog
Digital Marketing Consultant, Nottingham. Guide to Using Hootsuite for Twitter Management. November 4, 2013. I love Hootsuite. I think it’s a fantastic tool for managing Twitter. Its various features mean, for me and for a lot of my clients, it’s an easier, more efficient and more. Way to manage your Twitter campaigns – and it’s free! Here’s my guide to using Hootsuite for more intelligent Twitter management:. 1) Claim your free Hootsuite account. Go to www.hootsuite.com. 2) Create a Brand Mention Stream.
Brands - Customer Experience Update
http://www.customerexperienceupdate.com/brands
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
Social Media - Customer Experience Update
http://www.customerexperienceupdate.com/social-media
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
ExperienceZen | The Zen of Customer Experience | Page 2
http://experiencezen.com/page/2
The Zen of Customer Experience. Skip to primary content. Skip to secondary content. Newer posts →. Shaking up the UK Banking Sector – I’m cautiously optimistic. January 11, 2012. So Virgin Money are having a showcase week. Following their acquisition of the ‘good’ Northern Rock. I am personally very excited about. A) Virgin Money’s ‘full’ entrance to the market. B) The next 5 years of the UK Banking sector. What IS wrong with UK Banking? Well that is certainly changing now. Rightly or wrongly the ban...
Customer Service - Customer Experience Update
http://www.customerexperienceupdate.com/customer-service
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
Travel - Customer Experience Update
http://www.customerexperienceupdate.com/travel
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
RyanAir: What happens when you just don’t care… | ExperienceZen
http://experiencezen.com/ryanair-what-happens-when-you-just-dont-care
The Zen of Customer Experience. Skip to primary content. Skip to secondary content. RyanAir: What happens when you just don’t care…. October 14, 2013. Michael O’Leary announced a couple of weeks back that he wanted to turn around the ‘ abruptness of RyanAir’s culture. However the vote as to whether people would invest in them has always been split into two camps. Just look at their results. They treat people like. Insert your preferred strong words] – of course I wouldn’t give them my money. It’s i...
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Ian Golding | Customer Experience Consultant | Training
105;an@ijgolding.com. CONTACT US TO FIND OUT MORE. CAN WE HELP YOU IMPROVE. A Customer Experience Consultancy, founded in 2012, guiding, mentoring and consulting with organisations and customer experience practitioners in over 35 countries worldwide. Specialists in ‘operationalising the customer experience’, we manage customer experience programmes; developing training solutions and creating employee engagement. WHO WE WORK WITH. Brian Atkinson - Leader, Collaboration and Customer Experience. The realiti...
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