independentview-russo.blogspot.com

An Independent View

Wednesday, March 16, 2011. Insurance Companies: Listen to Your Policyholders. To me, it is a professional embarrassment. 8221; Would any one of us expect that the spokesperson would admit to steering or that technicians show up to inspect a windshield with the proper replacement part already in the van? The challenge before each and every one of us, including insurers, third-party administrators, suppliers and service providers, is to clean up this mess and make customer service the priority while ensuri...

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Wednesday, March 16, 2011. Insurance Companies: Listen to Your Policyholders. To me, it is a professional embarrassment. 8221; Would any one of us expect that the spokesperson would admit to steering or that technicians show up to inspect a windshield with the proper replacement part already in the van? The challenge before each and every one of us, including insurers, third-party administrators, suppliers and service providers, is to clean up this mess and make customer service the priority while ensuri...

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An Independent View | independentview-russo.blogspot.com Reviews

https://independentview-russo.blogspot.com

Wednesday, March 16, 2011. Insurance Companies: Listen to Your Policyholders. To me, it is a professional embarrassment. 8221; Would any one of us expect that the spokesperson would admit to steering or that technicians show up to inspect a windshield with the proper replacement part already in the van? The challenge before each and every one of us, including insurers, third-party administrators, suppliers and service providers, is to clean up this mess and make customer service the priority while ensuri...

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independentview-russo.blogspot.com

1

An Independent View: October 2010

http://independentview-russo.blogspot.com/2010_10_01_archive.html

Wednesday, October 6, 2010. Will That Be Cash or Credit? Will That Be Cash or Insurance? This past Monday, the U.S. Department of Justice sued MasterCard, Visa and American Express for anti-competitive practices, reaching a proposed settlement with two of the defendants, MasterCard and Visa. As of this writing, American Express vowed to fight on, arguing that the proposed settlement will promote steering and do nothing to promote competition. Subscribe to: Posts (Atom). Will That Be Cash or Credit?

2

An Independent View: IGA Sets Sights on a Stevie Award for Promoting Customer Service

http://independentview-russo.blogspot.com/2011/03/iga-sets-sights-on-stevie-award-for.html

Wednesday, March 2, 2011. IGA Sets Sights on a Stevie Award for Promoting Customer Service. The question of the century is: where will this all end? Subscribe to: Post Comments (Atom). Insurance Companies: Listen to Your Policyholders. IGA Sets Sights on a Stevie Award for Promoting Cu. Mike Russo is the executive director of the Independent Glass Association. View my complete profile. Simple template. Powered by Blogger.

3

An Independent View: The State vs. Independents: You be the Judge

http://independentview-russo.blogspot.com/2010/12/state-vs-independents-you-be-judge.html

Wednesday, December 15, 2010. The State vs. Independents: You be the Judge. I have always contended that state legislation, although well intended, will not address the issue of steering. Even well written legislation, accompanied by stiff penalties for violators, will not be effective in eradicating steering. It is at the point of contact with which the issue of steering must be dealt. Does this mean that shops should not try to advance legislation to protect their business interests?

4

An Independent View: Will Customer Service Ever Become a Priority in this Service Industry?

http://independentview-russo.blogspot.com/2011/02/will-customer-service-ever-become.html

Wednesday, February 2, 2011. Will Customer Service Ever Become a Priority in this Service Industry? Once again, I find myself challenging the real purpose of the inspection process. From the moment that these “inspections” were introduced, I proposed that inspections had nothing to do with fraud. Rather, I believe the inspection process is a fraud. Inspections are another attempt to steer claims. Why do I argue that the inspection process has nothing to do with fraud? When will insurance companies get it?

5

An Independent View: February 2010

http://independentview-russo.blogspot.com/2010_02_01_archive.html

Thursday, February 25, 2010. Safelite vs. Starbucks? Mr Feeney, is that the right comparison? Subscribe to: Posts (Atom). Safelite vs. Starbucks? Mike Russo is the executive director of the Independent Glass Association. View my complete profile. Simple template. Powered by Blogger.

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independentview-russo.blogspot.com

An Independent View

Wednesday, March 16, 2011. Insurance Companies: Listen to Your Policyholders. To me, it is a professional embarrassment. 8221; Would any one of us expect that the spokesperson would admit to steering or that technicians show up to inspect a windshield with the proper replacement part already in the van? The challenge before each and every one of us, including insurers, third-party administrators, suppliers and service providers, is to clean up this mess and make customer service the priority while ensuri...

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