An insider's view from India on outsourcing, call centers and customer service
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Outsourcing and Call Center Blog | An insider’s view from India on outsourcing, call centers and customer service | indiancallcenter.wordpress.com Reviews
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An insider's view from India on outsourcing, call centers and customer service
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Upon reflection… | Outsourcing and Call Center Blog
https://indiancallcenter.wordpress.com/2007/12/13/upon-reflection
Outsourcing and Call Center Blog. 13 December, 2007. 8212; shamrin @ 11:21. After leaving the commissioning of the website in the very capable hands of my protege “Sameer”, we are off for our Christmas Holiday. I don’t expect to have very consistent access to The Internets so new posts and comment replies may have to wait until after New Years. So, whatever holiday(s) you are celebrating over the next few weeks, I hope they are happy ones. See you in 2008. 3 Comments ». 8212; 13 December, 2007 @ 16:41.
Character Matters | Outsourcing and Call Center Blog
https://indiancallcenter.wordpress.com/2007/11/16/character-matters
Outsourcing and Call Center Blog. 16 November, 2007. 8212; shamrin @ 19:17. How to get just the right amount of humility and importance into describing how the boss has funded 100 computers for a school that works with poor kids? Why Talk About Character. I won’t try to explain that here, but I will tell you that I’ve concluded that character building is a huge part of it. Think about the sheer. Why Character Matters to Outsourcing Businesses. 7 Comments ». Try hiring individuals that have an established...
Leadership Q&A | Outsourcing and Call Center Blog
https://indiancallcenter.wordpress.com/2007/11/21/leadership-qa
Outsourcing and Call Center Blog. 21 November, 2007. 8212; shamrin @ 17:24. A reader commented on my last piece about character asking a number of probing questions. Pretty much any one of the questions could make not just a good blog entry but a good book and in fact many of them have. I thought I would take my own crack at these without resorting to references to other peoples work (although their influence will no doubt be felt). Define the term “Leader”. Define the term “Leadership”. Feed for comment...
India – Masters of Customer Service | Outsourcing and Call Center Blog
https://indiancallcenter.wordpress.com/2007/12/07/india-masters-of-customer-service
Outsourcing and Call Center Blog. 7 December, 2007. India – Masters of Customer Service. Filed under: Call Center. 8212; shamrin @ 10:08. So it just stands to reason that we are the world’s best, right? How does that sound? Are you buying it? Seth Godin is on a roll this week about customer service and call centers. In his piece called The discipline of one ring. 10 Comments ». So much for that theory…. 8212; 17 December, 2007 @ 2:19. Thanks for your comment. I think I will take a pass for now on your gr...
India – Masters of Customer Service – Part II | Outsourcing and Call Center Blog
https://indiancallcenter.wordpress.com/2008/01/17/india-masters-of-customer-service-part-ii
Outsourcing and Call Center Blog. 17 January, 2008. India – Masters of Customer Service – Part II. Filed under: Call Center. 8212; shamrin @ 13:16. I think I may have been a bit too subtle with my point in my original post on this topic. The title is meant to be ironic, and the post meant to challenge Indian call centres as to why, with all the experience we have here, we are not widely considered the best in the world at what we do. Cheapest yes, best no. A Western company looking to outsource their cal...
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How to choose a good name and why “The Tendjee” is a bad name | The Tendjee
https://thetendjee.wordpress.com/2008/03/25/how-to-choose-a-good-name-and-why-the-tendjee-is-a-bad-name
How to choose a good name and why “The Tendjee” is a bad name. By Nicolas de Fontenay. I was reading an article on Guy kawazaki’s blog a few months ago (back then when I was in Bangkok), and it was really useful tips. Here are those I remember:. 2) Pick a name easy to pronounce in every language and which won’t sound like a swear word in another country. It’s not easy to make sure but a name like Itili is quite sure to be fine in any country. I suppose this name will remain like a milestone, witness of t...
callcenter-corner.blogspot.com
Call Center Corner: October 2008
http://callcenter-corner.blogspot.com/2008_10_01_archive.html
The Place to talk more about call center. Monday, October 27, 2008. 10 Tips to Keep Smile in Your Voice. 1 Before you speak to a customer on the phone, remember to smile. It keeps your tone friendly and upbeat. 2 As a reminder to keep smiling, place a mirror where you can see yourself smiling. 3 Use the Golden Rule as your guide: Give all the customers the respect and courtesy that you'd like to receive. 5 Take a deep breath if needed so you can refocus on providing the best service you can. Managers in ...
callcenter-corner.blogspot.com
Call Center Corner: August 2008
http://callcenter-corner.blogspot.com/2008_08_01_archive.html
The Place to talk more about call center. Tuesday, August 26, 2008. Better Communication Skills — Three Tips for Conference Calls. The conference call has been a way of life in business. For many years now. So why are so many frustrating, ineffective calls being held every day? This simple list of reminders is intended to help keep conference calls from becoming wasted time. One more point — the speaker phone is a great invention. But poor quality speakerphones can really bog down a call. P...8226; 48% t...
callcenter-corner.blogspot.com
Call Center Corner: June 2008
http://callcenter-corner.blogspot.com/2008_06_01_archive.html
The Place to talk more about call center. Monday, June 30, 2008. Call Center Staffing and Hiring. Here are few helpful guidelines in hiring that may help reduce if not avoid the large turnover rates. 8226; Clearly define the skills needed for the job. Emphasize on the great need for excellent communication skills, customer service skills and sales. 8226; Interview and acquire evaluate overall personality. 8226; Involve your managers and supervisor in the process of selection. Links to this post. Call Cen...
French speaking Oracle User group | The Tendjee
https://thetendjee.wordpress.com/2008/03/25/french-speaking-oracle-user-group
French speaking Oracle User group. By Nicolas de Fontenay. I am now a member of the AUFO (Association des Utilisateurs Francophone d’Oracle) which is the user group of Oracle Products. So from time to time I will keep then english world in touch on this blog with thoughts and changes occuring in Paris with Oracle. This is really great because our discussion and presentations are then sent to Oracle for new ideas. This is new for me and it’s really cool. The next post will be about archiving : ). Finally ...
callcenter-corner.blogspot.com
Call Center Corner: September 2008
http://callcenter-corner.blogspot.com/2008_09_01_archive.html
The Place to talk more about call center. Monday, September 29, 2008. UPSELLING IN SERVICE CALL CENTERS. By: Art Hall, NetBank. How to implementing UPSELLING IN SERVICE CALL CENTERS? Here are some things that I have learn and done in the process:. 2 Develop a visual sales process - Everyone in the call center must get a visual picture of the sales process end to end.If you have Microsoft Visio or Excel you can map that out pretty easily. 5 Make it fun. In our environment, the Operations Manager creat...
callcenter-corner.blogspot.com
Call Center Corner: Managing remote call center agents: 14 best practices
http://callcenter-corner.blogspot.com/2008/10/managing-remote-call-center-agents-14.html
The Place to talk more about call center. Thursday, October 16, 2008. Managing remote call center agents: 14 best practices. As companies have come to embrace the concept of at-home (remote) call center agents, managers find themselves struggling with how to oversee this new workforce. Recommends that contact centers employing remote call center agents use the following best practices for hiring and managing their staff:. Use a competency-based assessment tool as part of the hiring process to evaluate po...
callcenter-corner.blogspot.com
Call Center Corner: 10 Tips to Keep Smile in Your Voice
http://callcenter-corner.blogspot.com/2008/10/10-tips-to-keep-smile-in-your-voice.html
The Place to talk more about call center. Monday, October 27, 2008. 10 Tips to Keep Smile in Your Voice. 1 Before you speak to a customer on the phone, remember to smile. It keeps your tone friendly and upbeat. 2 As a reminder to keep smiling, place a mirror where you can see yourself smiling. 3 Use the Golden Rule as your guide: Give all the customers the respect and courtesy that you'd like to receive. 5 Take a deep breath if needed so you can refocus on providing the best service you can. November 15,...
callcenter-corner.blogspot.com
Call Center Corner: CALCULATING SCHEDULE ADHERENCE
http://callcenter-corner.blogspot.com/2008/10/calculating-schedule-adherence.html
The Place to talk more about call center. Tuesday, October 7, 2008. Schedule Adherence is a measurement of how much time an agent spends on a call, wrapping up a call or available to take a call during his shift. In the simplest form, the calculation is:. Talk Time After Call Work Available Time)/Shift Time. Additionally, adherence does not measure whether or not the agent worked the assigned schedule. Subscribe to: Post Comments (Atom). 10 Tips to Keep Smile in Your Voice. Call Center Blog List.
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Outsourcing and Call Center Blog | An insider’s view from India on outsourcing, call centers and customer service
Outsourcing and Call Center Blog. 25 May, 2009. Filed under: Call Center. 8212; shamrin @ 0:09. If you are interested in following my latest entries they can be found at my new blog, Lexington Computer Repair. 17 January, 2008. India – Masters of Customer Service – Part II. Filed under: Call Center. 8212; shamrin @ 13:16. I think I may have been a bit too subtle with my point in my original post on this topic. Most of the reps [in India] on the phones are given a week long crash course on how to pronounc...
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Exposing Indian Call Center Scam
Exposing Indian Call Center Scam. Saturday, 23 July 2016. Quizathon India app: Fake or Real? Unique format of game. Questions are really good. Insights feature is really interesting to learn something new everyday. You can earn a prizes if you win daily quiz or weekly quiz. You can prepare for exams like SSC SBI etc. Instant support through Facebook page. No flexibility to choose categories. You cannot challenge your friend. Download the app from here: Quizathon India. Posted by Bhupendra Rana. I heard a...
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