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Customer Experience Specialists - Insight Customer Solutions

Customer Experience is what we specialise in and are passionate about. We offer a full suite of solutions, from Blueprinting to a Mystery Shopper Programme.

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Customer Experience Specialists - Insight Customer Solutions | insightcx.com Reviews
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Customer Experience is what we specialise in and are passionate about. We offer a full suite of solutions, from Blueprinting to a Mystery Shopper Programme.
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Customer Experience Specialists - Insight Customer Solutions | insightcx.com Reviews

https://insightcx.com

Customer Experience is what we specialise in and are passionate about. We offer a full suite of solutions, from Blueprinting to a Mystery Shopper Programme.

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1

Mystery Shopper Programme - Experience Worx

http://insightcx.com/customer-experience-solutions/mystery-shopper-programme

CX Training and Aligning. Become a Mystery Shopper. 27 21 422 0335. Our Mystery Shopper Programme. Measurement and evaluation tool is based on a regular sampling of actual Customers and a telephonic / on-line follow-up evaluation. All assessments incorporate a pre-defined set of standards that underpin the experience as well as Customer satisfaction and loyalty (Net Promoter Score) ratings. We also conduct competitive experience assessments, in accordance with a strict code of ethics, in order to benchma...

2

Customer Experience Matters - Experience Worx

http://insightcx.com/customer-experience-matters

CX Training and Aligning. Become a Mystery Shopper. 27 21 422 0335. October 22, 2013. Let me say it louder EVERY SINGLE CUSTOMER’S EXPERIENCE MATTERS! If a Customer feels good when they have done business with you, they’ll return. If they don’t, they won’t. It’s as simple as this or is it? The funny thing is the intensity of the bitter taste of being completely ignored by the owner. Did we feel good about doing business with him NO. Would we return? Make Customers feel good about doing business with you ...

3

Maximizing your Customers’ Experiences - Experience Worx

http://insightcx.com/maximizing-customers-experiences

CX Training and Aligning. Become a Mystery Shopper. 27 21 422 0335. Maximizing your Customers’ Experiences. Maximizing your Customers’ Experiences. October 4, 2013. I have a tale to tell about an experience that gave my confidence in people’s goodness and honesty a booster shot on the one hand, but on the other highlights a huge missed opportunity from a brand perspective A great learning opportunity as situations like these could present themselves in my and your own business! We have the right solution...

4

Preparing For The Times Things Go South - Experience Worx

http://insightcx.com/preparing-times-things-go-south

CX Training and Aligning. Become a Mystery Shopper. 27 21 422 0335. Preparing For The Times Things Go South. Preparing For The Times Things Go South. May 6, 2014. Customers are having an experience with your offering, whether you want them to or not. Is there a way to deal with these challenges in a way that will at least ensure that Customers still have a positive experience, in spite of the glitches? The great news is there is How? Jot down all of the potential ‘. Always keep Customers informed about w...

5

CX Training and Aligning - Experience Worx

http://insightcx.com/customer-experience-solutions/cx-training

CX Training and Aligning. Become a Mystery Shopper. 27 21 422 0335. CX Training and Aligning. CX Training and Aligning. Customer Experience (CX) Training. We develop customised workshops and training programmes to enable managers and employees to deliver consistently great Customer experiences. We can incorporate creative techniques like cartooning, illustrations or filming in the design, or we can follow a more traditional approach. Facilitated by specialist Insight consultants. Delivered internally thr...

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CX Training and Aligning. Become a Mystery Shopper. 27 21 422 0335. Previously known as Insight Customer Solutions), our passion is working with our Clients to craft, deliver and sustain distinctive, memorable and compelling Customer experiences! We have developed an integrated. Approach to Customer Experiences – from real-time Customer research. Through crafting / designing awesome. Experiences and thereafter, defining the Experience Blueprint. Bring the research to life for employees. Differentiate its...

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