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MGT 300: Chapter 15 – Creating Collaborative Partnerships
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Sunday, September 08, 2013. Chapter 15 – Creating Collaborative Partnerships. TEAMS, PARTNERSHIPS AND ALLIANCES. Organizations create and use teams, partnerships and alliances to;. Address both minor and major problems. Capitalize on significant opportunities. Organizations create teams, partnerships and alliances both internally with employees and externally with other organizations. Collaboration system – supports the work of teams by facilitating the sharing and flow of information. Collaboration solv...
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MGT 300: Chapter 8 – Accessing Organizational Information – Data Warehouse
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Sunday, August 18, 2013. Chapter 8 – Accessing Organizational Information – Data Warehouse. What is Data Warehouse? Defined in many different ways, but not rigorously. A decision support database that is maintained separately from the organization’s operational database. A consistent database source that bring together information from multiple sources for decision support queries. Support information processing by providing a solid platform of consolidated, historical data for analysis. Extraction, tran...
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MGT 300: September 2013
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Friday, September 20, 2013. Chapter 13 - Creating Innovative Organization. Implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction. Disruptive versus sustaining technology. New ways of doing things that initially does not meet the needs of existing customers. Produces an improved product customers are eager to buy, such as faster car or larger hard drive. Disruptive and Sustaining Technologies. Evolution of the internet.
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MGT 300: Chapter 19 – Outsourcing in the 21st Century
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Sunday, September 08, 2013. Chapter 19 – Outsourcing in the 21st Century. Insourcing (in-house-development) – A common approach using the professional expertise within an organization to develop and maintain the organization’s information technology systems. Outsourcing – An arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house. Onshore outsourcing – engaging another company within the same country for services. Problems in...
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MGT 300: August 2013
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Monday, August 26, 2013. Chapter 11 – Building a Customer-Centric Organization – Customer Relationship Management. CUSTOMER RELATIONSHIP MANAGEMENT (CRM). CRM enables an organization to;. Provide better customer service. Make call centers more efficient. Cross sell products more effectively. Helps sales staff close deals faster. Simplify marketing and sales processes. RECENCY, FREQUENCY AND MONETARY VALUE. How recently a customer purchased items (recency). THE EVALUATION OF CRM. Analytical CRM – su...
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MGT 300: Chapter 12 - Integrating The Organization From The End To End - Enterprise Resource Planning
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Friday, September 20, 2013. Chapter 12 - Integrating The Organization From The End To End - Enterprise Resource Planning. Enterprise Resource Planning (ERP). It serves as the organization’s backbone in providing fundamental decision making support. It enables people in different business areas to communicate. ERP system helps an organization to obtain operational efficiencies, lower costs, improve supplier and customer relations, and increase revenues and market share. ERP Integration Data Flow. Integrat...
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MGT 300: Chapter 6 – Valuing Organizational Information
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Saturday, July 13, 2013. Chapter 6 – Valuing Organizational Information. Information is everywhere in an organization. Employees must be able to obtain and analyze the many different levels, formats and granularity of organizational information to make decisions. Successfully collecting, compiling, sorting and analyzing information can provide tremendous insight into how an organization is performing. Levels, formats and granularity of organizational information. THE VALUE OF TIMELY INFORMATION. Third pa...
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MGT 300: Chapter 11 – Building a Customer-Centric Organization – Customer Relationship Management
http://fifyanum93.blogspot.com/2013/08/chapter-11-building-customer-centric.html
Monday, August 26, 2013. Chapter 11 – Building a Customer-Centric Organization – Customer Relationship Management. CUSTOMER RELATIONSHIP MANAGEMENT (CRM). CRM enables an organization to;. Provide better customer service. Make call centers more efficient. Cross sell products more effectively. Helps sales staff close deals faster. Simplify marketing and sales processes. RECENCY, FREQUENCY AND MONETARY VALUE. How recently a customer purchased items (recency). THE EVALUATION OF CRM. Analytical CRM – su...
fifyanum93.blogspot.com
MGT 300: Chapter 1 – Business Driven Technology
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Monday, July 01, 2013. Chapter 1 – Business Driven Technology. Why we need to study Information Technology (IT)? IT is everywhere in business. Understanding IT provides great insight to anyone learning about business. Information Technology’s Impact on Business Operations. Organization typically operate by functional areas or functional silos. Functional areas are interdepends. When beginning to learn about information technology it is important to understand. Data, information and business intelligence.
