ivrsolutions.blogspot.com
Call Center automationWednesday, January 19, 2011. Would you rather talk to an IVR automated system or a human? The debate continues, would you rather talk to a machine or a human. Historically the answer was a slam dunk.please no machines.I hate IVR. Don't torture me with machines that don't understand me. With the new Artificial Intellegence engine created by SmartAction, it actually now becomes a conversation when discussing human vs IVR. Subscribe to: Posts (Atom). Would you rather talk to an IVR automated system o.
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