livinglifeskills.blogspot.com

Living Lifeskills

Monday, April 25, 2005. Right Customer Take 6. This is the last in my series on customer service. Not because there isn't a truckload of stories but just because I am going to do something a little different. It's amazes me how often the phrase "customer service" comes up only when someone doesn't get what they want. Usually they cannot get what they want because its either physically or legally impossible or both. Less polite people just start swearing and threatening. The simple answer is in 99% of cas...

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Living Lifeskills | livinglifeskills.blogspot.com Reviews

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Monday, April 25, 2005. Right Customer Take 6. This is the last in my series on customer service. Not because there isn't a truckload of stories but just because I am going to do something a little different. It's amazes me how often the phrase customer service comes up only when someone doesn't get what they want. Usually they cannot get what they want because its either physically or legally impossible or both. Less polite people just start swearing and threatening. The simple answer is in 99% of cas...

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Living Lifeskills | livinglifeskills.blogspot.com Reviews

https://livinglifeskills.blogspot.com

Monday, April 25, 2005. Right Customer Take 6. This is the last in my series on customer service. Not because there isn't a truckload of stories but just because I am going to do something a little different. It's amazes me how often the phrase "customer service" comes up only when someone doesn't get what they want. Usually they cannot get what they want because its either physically or legally impossible or both. Less polite people just start swearing and threatening. The simple answer is in 99% of cas...

INTERNAL PAGES

livinglifeskills.blogspot.com

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Living Lifeskills: Right Customer Take 5

http://www.livinglifeskills.blogspot.com/2005/03/right-customer-take-5.html

Monday, March 28, 2005. Right Customer Take 5. Some customers live and breath conspiracy. There is a sad obsession some customers have with a X-File like obsession with conspiracy theories. A growing number of people feed on conspiracy theories until they trust no one they talk to face to face or over the phone. The truth is out there. The problem is its a lot less like a Robert Ludlum novel. Posted by Living Lifeskills @ 9:32 pm. At Tuesday, March 29, 2005 7:17:00 pm. They believe these shows to be the ...

2

Living Lifeskills: Right Customer Take 4

http://www.livinglifeskills.blogspot.com/2005/03/right-customer-take-4.html

Friday, March 25, 2005. Right Customer Take 4. Customer Service 21st style is a bit "Home and Away.". By that I mean for many customers the prevailing attitude is everything is a drama. Unfortunately the advent of Soapies and 'reality' TV has bred a undercurrent that every challenge, delay, or restriction is a drama. The most popular TV shows work hard at keeping their customers interested by getting the storylines and actors/participants to be upset, arguing, fighting,. I had one customer this week work...

3

Living Lifeskills: The customer is always right

http://www.livinglifeskills.blogspot.com/2005/03/customer-is-always-right.html

Sunday, March 06, 2005. The customer is always right. I am always amazed at people who believe when they are "The Customer" they are infallible. That the slightest inconvenience requires abject apology from the customer service consultant and of course no charge for the service provided. They feel free to shout, scream, swear, exaggerate and threaten. It seems to many people to be a game. What can I get by being obnoxious? When I am on the phones I usually talk to around 50 people a day, 250 people a week.

4

Living Lifeskills: Right Customer Take 3

http://www.livinglifeskills.blogspot.com/2005/03/right-customer-take-3.html

Tuesday, March 15, 2005. Right Customer Take 3. What's in a name? Everything. It still amazes me how after four years of the privacy act 'customers' still get upset when they are not authorised on the account. Every day someone wanting to access confidential information, or make changes to the account that will cost someone else money, or ask a question that is illegal to answer, and get upset by the consultant enforcing the privacy law. In my call centre we respectfully ask to speak with the primary acc...

5

Living Lifeskills: Right Customer Take 6

http://www.livinglifeskills.blogspot.com/2005/04/right-customer-take-6.html

Monday, April 25, 2005. Right Customer Take 6. This is the last in my series on customer service. Not because there isn't a truckload of stories but just because I am going to do something a little different. It's amazes me how often the phrase "customer service" comes up only when someone doesn't get what they want. Usually they cannot get what they want because its either physically or legally impossible or both. Less polite people just start swearing and threatening. The simple answer is in 99% of cas...

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maverickmindset.blogspot.com

MAVERICK MINDSET: April 2005

http://maverickmindset.blogspot.com/2005_04_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Friday, April 29, 2005. When my youngest son was two. There are many people like Ethan. And that's the problem. Jesus shared this idea. Because I faile...

maverickmindset.blogspot.com

MAVERICK MINDSET: September 2005

http://maverickmindset.blogspot.com/2005_09_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Wednesday, September 28, 2005. DODGING THE DARTS OF DAILY DISAPPOINTMENT. I’m sitting here at the computer. Listening to the strains of Sesame Street.

maverickmindset.blogspot.com

MAVERICK MINDSET: June 2005

http://maverickmindset.blogspot.com/2005_06_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Tuesday, June 21, 2005. SATAN ATTACKS THROUGH THE INTERNET. Satan attacks through the internet! I use my computer to stay out of that place! So when Ch...

maverickmindset.blogspot.com

MAVERICK MINDSET: July 2005

http://maverickmindset.blogspot.com/2005_07_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Saturday, July 16, 2005. A couple of years ago. That’s the whole point of being a Christian. A Kingdom is a place. Is the greatest Kingdom of all.

maverickmindset.blogspot.com

MAVERICK MINDSET: August 2005

http://maverickmindset.blogspot.com/2005_08_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Monday, August 29, 2005. FOCUSING ON THE SPIRITUAL NEED. I was challenged the other day. We need to be so grateful. The Holy Spirit tends to speak.

maverickmindset.blogspot.com

MAVERICK MINDSET: January 2006

http://maverickmindset.blogspot.com/2006_01_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Tuesday, January 24, 2006. One of my favourite films. Is A Knight’s Tale. The message of the story. Is that one can. Change their stars :. And, like al...

maverickmindset.blogspot.com

MAVERICK MINDSET: July 2006

http://maverickmindset.blogspot.com/2006_07_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Saturday, July 01, 2006. BELOW THE BOTTOM LINE. Oh, It's good to be blogging again. Our behaviour is governed by our bottom line . You call me 'Teacher...

maverickmindset.blogspot.com

MAVERICK MINDSET: March 2005

http://maverickmindset.blogspot.com/2005_03_01_archive.html

Mavericks are opportunists. Mavericks adopt "the sweeping eye" strategy, taking advantage of new situations and unfolding opportunities which present themselves to organizations, in the course of life turning what others would deem to be an accident of life into strategic opportunities. Thus Mavericks stop organizations from sliding into institutionalism. Thursday, March 31, 2005. Schapelle Corby - Guilty Until Proven Innocent. The Schapelle Corby case. I cannot contemplate this case. In our court procee...

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livinglifeskills.blogspot.com

Living Lifeskills

Monday, April 25, 2005. Right Customer Take 6. This is the last in my series on customer service. Not because there isn't a truckload of stories but just because I am going to do something a little different. It's amazes me how often the phrase "customer service" comes up only when someone doesn't get what they want. Usually they cannot get what they want because its either physically or legally impossible or both. Less polite people just start swearing and threatening. The simple answer is in 99% of cas...

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