mareeba.blogspot.com

The CRM Consultant

Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Saturday, September 04, 2010. Getting to the CRM software short-list. Excellent long post from Chris Bucholtz. On his excellent Forecasting Clouds blog about selecting CRM software. He's distilled a lot of input from a lot of industry commentators - including yours truly - into a well structured, coherent analysis on what people need to be aware of when selecting CRM software. What are the proc...

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The CRM Consultant | mareeba.blogspot.com Reviews

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Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Saturday, September 04, 2010. Getting to the CRM software short-list. Excellent long post from Chris Bucholtz. On his excellent Forecasting Clouds blog about selecting CRM software. He's distilled a lot of input from a lot of industry commentators - including yours truly - into a well structured, coherent analysis on what people need to be aware of when selecting CRM software. What are the proc...

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The CRM Consultant | mareeba.blogspot.com Reviews

https://mareeba.blogspot.com

Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Saturday, September 04, 2010. Getting to the CRM software short-list. Excellent long post from Chris Bucholtz. On his excellent Forecasting Clouds blog about selecting CRM software. He's distilled a lot of input from a lot of industry commentators - including yours truly - into a well structured, coherent analysis on what people need to be aware of when selecting CRM software. What are the proc...

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mareeba.blogspot.com

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The CRM Consultant: On CRM and lead management...

http://mareeba.blogspot.com/2010/04/on-crm-and-lead-management.html

Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Friday, April 30, 2010. On CRM and lead management. I've started to keep a rough tally of late. I'd say a third of the companies I make a sales enquiry to don't follow it up. A third do, but badly. And a third are pretty on the ball. Which led me to write this piece on CRM and lead management for the Cloud Crowd - http:/ bit.ly/bmi2wT. Posted by Richard Boardman at 7:04 pm.

2

The CRM Consultant: October 2005

http://mareeba.blogspot.com/2005_10_01_archive.html

Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Friday, October 14, 2005. CRM design trap - revisited. The following paragraph in Joel Spolsky’s recent post. Custom development is that murky world where a customer tells you what to build, and you say, "are you sure? And they say yes, and you make an absolutely beautiful spec, and say, "is this what you want? And they say yes, and you make them sign the spec in indelible ink, nay,. Two They g...

3

The CRM Consultant: When should I pilot CRM software?

http://mareeba.blogspot.com/2010/03/when-should-i-pilot-crm-software.html

Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Saturday, March 13, 2010. When should I pilot CRM software? Someone asked me recently how long they should pilot their CRM software before they rolled it out to the rest of the organisation. Perhaps the best way to answer that question is to first identify when it does (and doesn’t) make sense to run a CRM pilot. There are two circumstances where I’m in favour of running CRM pilots:. I’ve seen ...

4

The CRM Consultant: August 2005

http://mareeba.blogspot.com/2005_08_01_archive.html

Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Tuesday, August 30, 2005. CRM six months on. The project in question was focussed on improving the operation of the customer support function, and our involvement covered planning the project, defining requirements, and project managing the implementation. Posted by Richard Boardman at 4:50 pm. Monday, August 22, 2005. The foundation for successful CRM. Leaving aside the art v. science deba...

5

The CRM Consultant: Time to replace our CRM software?

http://mareeba.blogspot.com/2010/02/time-to-replace-our-crm-software.html

Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Saturday, February 13, 2010. Time to replace our CRM software? I was there to answer a simple question, but I was actually answering a different, slightly more complex question. The simple question: ‘what should we replace out current CRM software with? The more complex question: ‘how can we make CRM software work for us? The problem wasn’t the choice of CRM software, it was how. The problem wi...

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Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology. Saturday, September 04, 2010. Getting to the CRM software short-list. Excellent long post from Chris Bucholtz. On his excellent Forecasting Clouds blog about selecting CRM software. He's distilled a lot of input from a lot of industry commentators - including yours truly - into a well structured, coherent analysis on what people need to be aware of when selecting CRM software. What are the proc...

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